From the moment I entered the store I was greeted by friendly staff. Harry dealt with my purchase and went the extra mile on my return setting DAP up and running through options.A great guy! Will use... See more
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See what reviewers are saying
Ordering online was simplicity itself, the way it should be. TV was delivered the next day and the approved installers did an excellent job. The whole package was a perfect experience.
Company replied
It was the Leeds branch that I use, they advised me on a TV I was looking at, we agreed a deal and I ordered it fo delivery, the next day I was still looking at TVs and wanted a better one, called... See more
Company replied
Visited the Leeds City Centre branch yesterday to get a mini hifi for my daughters birthday. Had the absolute pleasure of being served by Derek. Firstly, all the staff in there were really welcoming... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
74 New Briggate, LS1 6NU, Leeds, United Kingdom
- 0333 900 0025
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Had what I wanted
Had what I wanted, quick friendly delivery, advising of installation assistance if required.
11 October 2026
Reply from Richer Sounds - Leeds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly Staff … Product knowledge…
Friendly Staff … Product knowledge Excellent… and that’s why I have been back many times.
8 October 2026
Wanted a tv with no aerial...anthony…
Wanted a tv with no aerial...anthony was very helpful and advised on which tv n screen size as it was for bedroom...bless he even set it all up for me...MANY THANKS XX
10 October 2026
Reply from Richer Sounds - Leeds
Thanks for your 5 star review, we look forward to seeing you again next time
Good service
20 August 2026
Reply from Richer Sounds - Leeds
Thanks for your feedback, great to read you were happy with our service.
The Whole Package
Ordering online was simplicity itself, the way it should be. TV was delivered the next day and the approved installers did an excellent job. The whole package was a perfect experience.
9 October 2026
Reply from Richer Sounds - Leeds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
From online purchase to delivery all…
From online purchase to delivery all went quick and well the delivery men were both polite and careful along with price and warranty offered is why R S is our go to TV retailer .
7 October 2026
Reply from Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Leeds
Thank you for your 5 star review, it’s lovely to read your comments.
From the moment I entered the store I…
From the moment I entered the store I was greeted by friendly staff. Harry dealt with my purchase and went the extra mile on my return setting DAP up and running through options.A great guy! Will use richer sounds again and can unreservedly recommend them.
7 October 2026
Reply from Richer Sounds - Leeds
Thank you for your 5 star review, it’s lovely to read your comments.
Help
Help, advice and patience all the way. Specially Anthony. Little wonder RS is a success.
6 October 2026
Reply from Richer Sounds - Leeds
Thank you for your 5 star review!
Excellent as always
Excellent as always. The staff are so helpful. I trust them to provide the best advice and service.
6 October 2026
Reply from Richer Sounds - Leeds
Thanks for your great feedback and for supporting local business.
very helpful and knowledgeable staff
6 October 2026
Reply from Richer Sounds - Leeds
Thank you for your feedback and for taking the time to leave us a review.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Reply from Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
QLED TV up to expectation
Speed of delivery good. Quality of product QLED TV excellent with one exception - location and design of ‘Control Button’ under screen. Email exchange eventually resolved the issue. Customer support good.
5 October 2026
Reply from Richer Sounds - Leeds
Thank you for your feedback and for taking the time to leave us a review.
We were sorry to hear that you weren't fully satisfied with your new TV, but we are pleased that this issue has now been resolved.
If you need any further assistance, please get in touch via our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.
We hope you enjoy your new TV!
Many thanks,
The Customer Experience team
very happy with the service
5 October 2026
Reply from Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Good help in leeds branch
Good help in leeds branch whilst selecting and trying headphones, pleased with purchase; exactly what i needed atnd looks high quality.
2 October 2026
Reply from Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
We arrived before the shop officially…
We arrived before the shop officially opened at 11, but were let in.
The sales assistant couldn’t have been better….well informed, polite and answered all our questions.
2 October 2026
Reply from Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Friendly, knowledgeable staff
Really knowledgeable staff who are genuinely interested in getting you the right product. So helpful, made sure it arrived on time for a special occasion.
1 October 2026
Reply from Richer Sounds - Leeds
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent knowledge and service from…
Excellent knowledge and service from sales, which made my choice and purchase easy with piece of mind.
1 October 2026
Reply from Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Changed my mind , no problem
It was the Leeds branch that I use, they advised me on a TV I was looking at, we agreed a deal and I ordered it fo delivery, the next day I was still looking at TVs and wanted a better one, called the store and asked if was possible at they said of course
The different people I spoke to regards these transactions were all so helpful and knowledgeable
The delivery service was good but there was a communication issue somewhere, they were delivering 2TVs, I explained what had happened and they took the other one away
I called richer sounds to inform them
29 September 2026
Reply from Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Leeds
Thanks for your great feedback and for supporting local business.
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