Store staff were super friendly and nothing was too much trouble including a helping hand to the car with my 65” HiSense purchase. I go back to these guys every time I require a tv or audio equipment... See more
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See what reviewers are saying
The help and knowledge received when came into store was very helpful. The staff were great, and not pushy, very happy with my purchase including the price (Cambridge amp & acoustic energy floor stand... See more
Company replied
I wanted to update my hifi, so choose Richer sounds Bristol. I went for a package deal, but they didn't have the amp there. It was ordered and came Monday, but I wasn't able to pick up until Satu... See more
Company replied
I ordered two JBL products online and collected them from Richer Sounds in Bristol. The whole process was simple, smooth and professional from start to finish. The staff were helpful and the collectio... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
- 0333 900 0024
4.9
Excellent
3K reviews
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Delivery drivers need to be more…
Delivery drivers need to be more careful, (two separate occasions) but apart from that very happy. I’ll just go to store to get my next speakers
19 June 2026
Reply from Richer Sounds - Bristol
Thanks for taking the time to leave us your feedback, although apologies you had difficulties with delivery which we'll review with the separate couriers used.
The Customer Experience team
Purchasing a surround sound system
Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had purchased a complete surround sound system, although I had spent a little more than I expected, the sound was astonishing and I'm more than pleased with it.
I have previously brought equipment from Richer Sounds and I have never been disappointed, I would always recommend them.
Thank you
30 June 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
Staff are always helpful
Staff are always helpful, knowledgeable and great people to communicate with.
30 June 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good service
Good service, competitive price, excellent delivery and courtesy call.
TV is fab.
22 June 2026
Reply from Richer Sounds - Bristol
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Was very helpful and polite staff
27 June 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Arcam A25 - Excellent amplifier and excellent service!
Purchased an Arcam Radia A25 from Richer Sounds in Bristol. Very happy with the amplifier as a significant upgrade over my older Arcam Diva A70, everything is bigger, more powerful, punchier and classier than my old amp and the on board DAC is a step up compared to my Wiim Ultra, vinyl also sounds lovely through the new amp. The service from Jonathon was top notch, not only did he sort a very quick dispatch, he also offered the amp at a very competitive price and the follow up call to see if I was happy with my purchase was a nice touch also. Excellent as always from the Richer Sounds team.
26 June 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Joe was excellent.
Joe was excellent.
Bought just what we needed with our VIP discount, an amplifier for my colleague and a very nice new technics direct drive turntable.
Excellent service, and excellent price.
25 June 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Stewart Gudge July 26
Attention and knowledge of products. Plus sales ability to properly identify our requirements.
25 June 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
The staff members I dealt with didn’t…
The staff members I dealt with didn’t seem that interested with my purchase once they found out I was only in the market for cheap small tv .
24 June 2026
Reply from Richer Sounds - Bristol
Thank you for leaving your feedback, although it's of course disappointing that you didn't find the team engaged with you as they should. I will investigate with them, along with making it clear that we expect the same level of positive interaction across the board with all customers, and our customer service team will also contact you to follow up..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Friendly staff with good knowledge for…
Friendly staff with good knowledge for the products on offer.
After sales are good and instructive.
Very helpful.
17 June 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The team at Bristol were brilliant and…
The team at Bristol were brilliant and quickly answered my questions before taking my order. They also followed up with a curtesy call to see if the installers had been in touch.
19 June 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
The staff did not address my questions…
The staff did not address my questions as to the items suitabilty for my requirements.
I therefore cancelled the order amd received a refund.
I will be buying a TV stand elsewhere.
17 June 2026
Reply from Richer Sounds - Bristol
I'm really sorry to read you didn't get the help you needed when ordering your TV stand from us, which is obviously disappointing, particularly for a product like a TV stand where we’d normally be able to offer clear and straightforward guidance.
We’ve attempted to contact you by both phone and email to better understand what information was missing and how we can help, but haven’t been able to reach you so far. If you’re still open to it, we’d really welcome the chance to speak with you and see if we can assist further, so please do get in touch..
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very helpful and professional.
15 June 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service. No messing about. Order completed quickly and delivered to store. You might pay a little more but you know where you stand with this company.
13 June 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
Extremely knowledgeable extremely…
Extremely knowledgeable extremely helpful beats the larger electronic stores
14 June 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
Answered all my questions knowledgably…
Answered all my questions knowledgably and professionally.
Mark extremely helpful and helped me decide which TV suited my needs and wishes best.
13 June 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
All very good
Phone call was friendly and helpful.They had what I wanted. Delivery was very quick. Stylus works perfectly.
12 June 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Staff were knowledgeable and gave us…
Staff were knowledgeable and gave us the advice we needed.
10 June 2026
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
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