RHS Plants Reviews 

11,856
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,420 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast shipping processes and the remarkably secure packaging designed to protect delicate items during transit. Consumers are genuinely delighted with how healthy, vibrant, and well-watered the plants look when they finally reach their destination gardens. Some reviewers were not happy with occasional delivery delays or problems caused by the courier failing to follow instructions. A few other consumers also mentioned receiving damaged packaging, scattered compost, or plants in a very disappointing condition. These individuals found it frustrating to deal with unexpected setbacks after placing their trust in the ordering process.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive quickly, securely packaged, and... See more

Quality

Customers had positive experiences with quality, often describing the items as top notch and arriving in... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and excellent... See more

Order

Reviewers highlight positive aspects of ordering, noting that the website provides a clear and easy process... See more

Service

Consumers find service to be exceptionally positive, praising the brilliant, efficient, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

Soil enhancer and potting compost arrived quickly. No issue with the items I bought however they were delivered on a large wooden pallet and the delivery driver couldn’t deliver them to the side of... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more

Rated 4 out of 5 stars

Plants arrived in tip top condition. I know you are trying your best with minimal plastic but the sheer volume of cardboard that was used makes it very difficult to get rid of. My blue bin (for card... See more



Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden Furniture Shop
  4. Plant Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.3

All reviews

(11,856)

7,284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent in all areas

Excellent in all areas.
Clear order site with necessary accurate information, prompt delivery. Iteme well packed ensuring safe delivery and goods high quality.

28 July 2026
Rated 5 out of 5 stars

Terra cotta watering spikes…

I ordered terra cotta watering spikes and was happy with the product. My only beef was with the carrier who didn't take note of delivery instructions which resulted in delay.

29 July 2026
Rated 5 out of 5 stars

I get pleasure looking for plants and…

I get pleasure looking for plants and information on RHS, I always find exactly what I want 5🌟 Regarding delivery! I was not happy with Royal Mail the box was squashed fortunately because of the excellent packing, the plant was safe . It was also late in arriving. I don’t recommend Royal mail

29 July 2026
Rated 5 out of 5 stars

Great product

The product was very well packaged and it arrived in great condition. The plant was a very good product at a good price. I had a good choice also.

28 July 2026
Rated 5 out of 5 stars

Quality plants

Great selection of plants to order online. I wanted ones for a shady area of the garden and these were easy to find.
The plants arrived safely and securely and were in perfect condition ready to plant on

28 July 2026
Rated 1 out of 5 stars

Product not as described.

Not happy with the 15cm diameter 'Crackle glaze plant pot in ivory' that I ordered for £12.99.

It is misshapen and not round so it only measures 13cm across the top. I wish I could upload pictures showing how bad it looks and the measuring tape on top showing the size. I have a picture of a 14cm plastic pot not fitting in it, with half of it sticking out the top so not right to advertise and price it as being 15cm. Not at all as described and I can't use it as intended. :(

19 June 2026

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