RHS Plants Reviews 

11,865
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,420 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast shipping processes and the remarkably secure packaging designed to protect delicate items during transit. Consumers are genuinely delighted with how healthy, vibrant, and well-watered the plants look when they finally reach their destination gardens. Some reviewers were not happy with occasional delivery delays or problems caused by the courier failing to follow instructions. A few other consumers also mentioned receiving damaged packaging, scattered compost, or plants in a very disappointing condition. These individuals found it frustrating to deal with unexpected setbacks after placing their trust in the ordering process.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive quickly, securely packaged, and... See more

Quality

Customers had positive experiences with quality, often describing the items as top notch and arriving in... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and excellent... See more

Order

Reviewers highlight positive aspects of ordering, noting that the website provides a clear and easy process... See more

Service

Consumers find service to be exceptionally positive, praising the brilliant, efficient, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

Soil enhancer and potting compost arrived quickly. No issue with the items I bought however they were delivered on a large wooden pallet and the delivery driver couldn’t deliver them to the side of... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more

Rated 4 out of 5 stars

Plants arrived in tip top condition. I know you are trying your best with minimal plastic but the sheer volume of cardboard that was used makes it very difficult to get rid of. My blue bin (for card... See more



Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden Furniture Shop
  4. Plant Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.3

All reviews

(11,865)

7,315 reviews in the last 12 months

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Rated 1 out of 5 stars

Spent £30 on three 9cm plants

Spent £30 on three 9cm plants, very unhappy. When they arrived they just stems about two leaves which had been eaten through by bugs. Put them straight in a pot with good drainage and feed and they still haven’t improved. Will not be ordering plants from the RHS again

29 July 2026
Rated 3 out of 5 stars

I felt that the shrubs were very stressed on receipt.

I felt that the shrubs were very stressed when I received them. I have repotted to larger pots until I plant into beds. They are still very dormant even though I have given them the care they deserve. Not sure if they were over priced for the condition I received them. Time will tell but not totally satisfied with their condition at this point.

29 July 2026
Rated 3 out of 5 stars

Good customer service

The first plant we received was not in very good condition and was too embarrassing to give as a gift. We appreciate the current drought so weren't expecting an amazing plant but it was in a terrible state and had a massive caterpillar included which had eaten quite a bit of it. Thankfully customer services were amazing and sent us a replacement really quickly and this plant was in much better condition. We gave it to my dad as a birthday present and he was very pleased with it.

31 July 2026
Rated 5 out of 5 stars

Good products

Good products. Very well packaged and delivered on time. Time will be the final judge i.e. performance, colour etc, but everything is ok at the moment.

28 July 2026
Rated 1 out of 5 stars

RHS ONLINE PLANT PURCHASE

Plants in RHS sale were very poor. Leaves either yellowing or completely dry and scorched. The pots were soaking wet at the bottom, but obviously the plants had not benefited from this. Their roots were barely alive. A Brachyglottis, which was recommended as drought tolerant, was the worst (at least RHS refunded the price of this plant as well as £14 for the inconvenience). RHS Enterprises guarantees only to send top quality plants in excellent condition; these plants definitely were not. Top quality plants should not need urgent care on arrival. Drought is no excuse as plant nurseries are exempt from hosepipe bans.

21 July 2026
Rated 5 out of 5 stars

Good experience

After being let down by another well known supplier, the contrast with what we got from the RHS can't be exaggerated. The order was taken efficiently, delivery was quick and on time. The plant was in good condition and well packaged. It is now in our garden and despite the high temperatures, it's doing well.

7 August 2026
Unprompted review
Rated 2 out of 5 stars

Poor specimen

On opening the parcel on delivery the plant pot was at 45 degree angle and had shed about a third of its compost. All in all the plant looked a very poor specimen. This illustrates the risks in buying plants on line.

31 July 2026

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