Ez excellent service everything happened within the timescale that was quoted the only thing was the delivery people were supposed to unwrap & check if anything had been damaged in transit. They di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a Samsung QD-OLED from RGB Direct and I could not be happier... The whole process online was 1st class and any worry I had vanished with the ease of the buying process, payment and deliver... See more
Company replied
Great service, delivery man was very polite and professional and called to let us know he was on his way. The delivery was for m father in his 70's and the delivery man made sure the ordered product... See more
Company replied
Good delivery with time slot (3 hour). Two men were very polite, van could do with being a drop tailgate to help. Delivered to my choice of room. This was a replacement side by side Samsung fridge... See more
Company replied
Company details
Written by the company
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Written by the company
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contact info
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, United Kingdom
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RGB Direct
Thank you! We're so happy you had a great experience. Thanks for taking the time to leave us a review.
Reply from RGB Direct
Thank you for your kind review! We're delighted to hear you found our communication and level of service excellent. We truly appreciate your support and look forward to serving you again.
Reply from RGB Direct
Thanks for your feedback! We look forward to hearing about your experience after you've had a chance to use it.
Always updated me on the situation
Always updated me on the situation. Unfortunately they were running late but I was informed all the way
WELL DONE
13 July 2026
Reply from RGB Direct
Thank you so much for your kind review! We really appreciate your understanding. While we're sorry we were running behind schedule, we're glad we were able to keep you updated throughout the process. Clear communication is important to us, and we're pleased it made a difference. Thank you for your patience and for choosing us!
Delivery was on time
Delivery was on time, received information about the delivery prior to delivery time. Very efficient.
10 July 2026
Reply from RGB Direct
Thank you for your wonderful feedback! We're pleased to hear your delivery was on time and that our updates kept you informed. We appreciate your support and hope to serve you again soon.
Good communication from start to end
Good communication from start to end. Arrival time as specified. Delivery men polite and respectful. First TV arrived damaged and no hassle in getting replacement within a few days
10 July 2026
Reply from RGB Direct
Thank you for taking the time to leave such a positive review. We're delighted to hear that you were happy with our communication, punctual delivery, and the professionalism of our team. Although it's unfortunate that the first TV arrived damaged, we're pleased we could resolve the issue quickly and provide a replacement without any hassle. We really appreciate your patience and your kind feedback, and we hope you enjoy your new TV!
Gled I updated.
Really pleased with our TV to set up nice looking slim and light.Came on time with delivery, We had a really good all round experience with receiving the t v.
10 July 2026
Reply from RGB Direct
Thank you for your feedback. We're pleased to hear that you've found our delivery team to be really good. We're sorry to hear that our review requests made you feel pressured. That was never our intention—we simply value honest feedback to help us improve our service. We appreciate your comments and will take them on board to ensure we ask for reviews in a more considerate way. Thank you for your support.
Terrible experience
Terrible experience. Drivers arrived with a Non Tail Lift van for collection and delivery of a large fridge freezer.
I watched them struggle to unload. They parked on the pavement on the main road outside my house which blocked school rush hour traffic and caused problems with buses and pedestrians, even though I had advised them of better parking just 25 metres away in a side road. The drivers tried to pressure me to accept delivery in the front room instead of the kitchen. I had to insist they took it to kitchen where they again pressured me to accept the delivery even though they hadn’t unboxed it for inspection. When I asked them to unpack it they did not have a knife or tool and asked to borrow one from me. When the did unbox the fridge freezer it was damaged on the rear panel, probably because of their Non Tail Lift loading and unloading.
Then followed 20 minutes of phone calls to their head office and my insurance company to sort out them taking the product back. During this time I asked them again to move their van to the side road but they did not. This caused massive local traffic problems and the delivery van was photographed and put on local Facebook community groups giving your company and drivers the terrible publicity they deserve. Would not recommend this company. Very Unprofessional.
11 July 2026
Reply from RGB Direct
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that we did not meet your expectations.
The issues you've described regarding the vehicle used, parking, the handling of your appliance, and the service you received from our delivery team are concerning and are not the standard we aim to provide. We also understand how frustrating the delays and inconvenience must have been, particularly when the appliance was found to be damaged.
We appreciate you bringing these matters to our attention. We are investigating the circumstances of this delivery with our operations team, including the equipment used, the conduct of our drivers, and our delivery procedures, so we can understand exactly what happened and take any appropriate action.
We sincerely apologize for the inconvenience caused.
Thank you again for your feedback, as it helps us identify areas where we need to improve.
Poor customer care
Poor customer care. The people who came to drop the tv just helped himself to come further inside the house without even asking. My family felt uncomfortable with their presence.
9 July 2026
Reply from RGB Direct
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left your family feeling uncomfortable. Our delivery team should always be respectful of our customers' homes and ask for permission before entering beyond what is necessary to complete the delivery.
We take comments like yours seriously and will share your feedback with our delivery team to reinforce our expectations for professionalism and courtesy. If you're willing, please contact us directly with your order details so we can look into what happened and address your concerns.
Reply from RGB Direct
Thank you for your feedback! We're glad your order arrived on time. We appreciate your support and look forward to serving you again.
Left without any fridge or freezer
We paid for delivery, installation, removal and disposal of packaging, removal of the doors and disposal of our old American fridge freezer. Then had a load of hoops to jump through - defrosted, empty, doors off our old appliance, clear pathway through the house etc etc. I'm now left with no new appliance, an old appliance that has no doors on and a lot of fridge and freezer goods that are on their way to landfill. I believe the delivery team had no intention of trying to help... VERY DISAPPOINTING... Oh and booking the delivery completely wore me down... here's a thought pick up the phone and have a conversation with you Customer
11 July 2026
Unprompted review
Reply from RGB Direct
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly after preparing your old appliance and arranging your delivery as requested.
We appreciate the effort you went to in following the delivery requirements, and we're sorry that the outcome left you without your new appliance and caused additional inconvenience with your food and old fridge freezer.
This is not the level of service we aim to provide, and we'd like the opportunity to investigate what happened with the delivery and booking process. Please contact us directly with your order number and contact details so we can review the circumstances and work towards a resolution as quickly as possible.
Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
T.V Delivery
All instructions were followed due to my wife breaking her leg.
A phone call was requested before delivery so she knew what time to expect the delivery.
They brought it carefully into the lounge for her.
9 July 2026
Reply from RGB Direct
Thank you for your kind review. We're sorry to hear about your wife's injury and hope she's making a speedy recovery. We're pleased we could help make the delivery as easy and stress-free as possible by calling ahead and bringing everything carefully into your lounge. Thank you for choosing us, and we wish your wife all the best in her recovery.
Fantastic online store very informative…
Fantastic online store very informative on what is happening with my order till it arrived.
Customer service is excellent.
7 July 2026
Reply from RGB Direct
Thank you so much for your fantastic review! We're delighted to hear that you found our order updates informative and that our customer service met your expectations. Keeping our customers informed every step of the way is important to us, so it's wonderful to know you had a great experience. We truly appreciate your support and look forward to serving you again!
I received excellent customer service
I received excellent customer service I not only received a telephone but an email also and was also asked when delivery appointment to be made how would I prefer to be contacted. Excellent service all round.
7 July 2026
Reply from RGB Direct
Thank you so much for your wonderful review! We're delighted to hear that you were happy with the service you received. We believe good communication is important, so it's great to know that our calls, emails, and flexibility around your preferred contact method and delivery arrangements made a positive difference. We really appreciate your feedback and thank you for choosing us. We look forward to helping you again in the future!
no contact from you in 8 days after…
no contact from you in 8 days after first email saying be in touch soon,8 days ago still no delivery on my replacement tv very very poor
11 July 2026
Reply from RGB Direct
Thank you for your feedback, and we're sorry for the frustration this has caused. We understand how disappointing it is to be waiting for an update on your replacement TV.
We sincerely apologise for the lack of communication following our initial email. This isn't the level of service we aim to provide. We'd like to investigate this as a priority and get you an update on your replacement as soon as possible.
Please contact us directly on 0208 478 1444, and we'll look into this immediately. Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Goods came on time happy with the…
Goods came on time happy with the service. Driver very pleasant and there was no damage to the tv
8 July 2026
Reply from RGB Direct
Thank you for taking the time to leave us a review. We're delighted to hear your TV arrived on time, in perfect condition, and that you were happy with our service. We'll be sure to pass your kind comments on to the driver—they'll really appreciate the feedback. Thank you for choosing us, and we hope to serve you again in the future!
Perfect timing
Perfect timing, the fridge arrived in a good condition.
I give 4 stars because of the drivers has not been equipped with the necessary staff e.g. meter, cutter and wore their shoes within the indoor without shoes cover.
10 July 2026
Reply from RGB Direct
Thank you for your review and for your 4-star rating! We're delighted to hear that your fridge arrived on time and in good condition. We also appreciate your feedback regarding the delivery experience. We're sorry that the drivers weren't fully equipped with the necessary tools and didn't use shoe covers indoors. Your comments have been shared with our delivery team to help us improve our service. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a 5-star experience in the future.
Reply from RGB Direct
Thank you for your feedback. We're sorry your order was delivered later than expected and that our communication didn't meet your expectations. We understand how frustrating that can be. We're reviewing our processes to improve both delivery times and customer updates. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.
From order to delivery it was excellent…
From order to delivery it was excellent and efficient
10 July 2026
Reply from RGB Direct
Thank you for your fantastic review! We're pleased to hear that everything from ordering to delivery was excellent and efficient. We really appreciate your feedback and hope to serve you again soon.
Excellent Company
Good company to do business with, good communication and on time with my replacement and a friendly chap who delivered too, thank you, definitely recommend 👍
10 July 2026
Reply from RGB Direct
thank you for your kind review! We're delighted to hear you were happy with our communication, replacement service, and delivery experience. We really appreciate your recommendation and hope to serve you again in the future. 😊
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