Revital Reviews 

6,313
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find placing orders quite simple and often appreciate the wide variety of products available, great prices, and fast delivery times across multiple purchases. Many people also point out that items typically arrive safely packed in secure conditions and consistently meet their daily health needs. However, some reviewers were not happy with severely delayed orders, long waiting periods, and a complete lack of response from customer support teams. Some consumers additionally noted receiving incomplete shipments with missing items, leaving buyers waiting for weeks without any proper explanation or timely resolution.

What people talk about most

Order

Customers had negative experiences with order fulfillment, noting severe delays and unfulfilled items.... See more

Product

Reviewers highlight ambiguous aspects of product availability and delivery, reflecting a wide range of... See more

Response time

Reviewers express strong frustration and dissatisfaction regarding the response time. Consumers consistently... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in customer experiences.... See more

Customer communications

Consumers express deep frustration and dissatisfaction regarding contact attempts. Reviewers consistently... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I expected this to be a cream and was disappointed that it was more a lotion since I purchased it last.

Company replied

Rated 3 out of 5 stars

It’s okay although not what I expected and so far has made no difference.

Company replied

Rated 4 out of 5 stars

Very good product and service. Item was appropriately packed as needed kept cool while on posting way

Rated 4 out of 5 stars

There are times when one cannot see any selection on the shelves. Sometimes I order supplements, I am not messaged to collect them if they are ready, only by my input stopping at the shop.


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Wellness Center

Written by the company

We are on a mission to make lives healthier and happier. Here at Revital, we understand how important your everyday habits, diet and lifestyle choices are to your health. Our vision is not about creating a ‘new you’, but to help you be the best you can possibly be. We have over 30 years of experience delivering on this vision and look forward to the next 30.


Contact info

3.3

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(6,313)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wait the long wait

Be prepared to wait a long time for your order to arrive.
If I knew it would take 6 days I would have ordered it elsewhere.

11 March 2025
Unprompted review
Revital logo

Reply from Revital

Thank you for taking the time to share your concerns and feedback.
We're truly sorry about the length of time taken to release your order.
A member from the customer services will reach out to you.

Rated 5 out of 5 stars

Great!

Great prices, fast delivery and well packaged. Very pleased. Highly recommended! I will definitely use Revital again.

5 February 2025
Rated 1 out of 5 stars

Poor Customer Service over out of stock item

After reading the reviews I really wanted to like this company. However, I read a negative review that was exactly the same as my own experience. They took my money for an out of stock item. Had one update early on to say it would be delivered soon. Had no further correspondence about my missing product since then, over a month ago now & I have had to contact the company who say it will be in stock soon. Poor & very disappointing customer service. Shall be asking for a refund & will not be using this company again.

4 March 2025
Unprompted review
Revital logo

Reply from Revital

Thank you for taking the time to share your concerns and feedback.
We're sorry we disappointed. Clearly we let you down on this simple and basic aspect of your order.
A member from the customer services will reach out to you.

Rated 1 out of 5 stars

Not the first time regarding hugely…

Not the first time regarding hugely poor service from this company. Purchased what are known as Biosun candles. Candles where you place the bottom of the candle in your ear light the top and slowly remove ear wax. Lit the top of the candle and smoke came out of the bottom. Sent message to be told that they were looking at the matter. 16 days later still looking at the complaint and then the would you believe the result. Thet put smoke in the bottom and sometimes it comes back out !!!!.I would never consider buying anything from this company again. Most unprofessional and please be warned they have no intention of replacing or refunding at any stage.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

My order hadn't been dispatched for 3 weeks, despite them promising me on numerous occasions that they would be dispatching it. Turns out they took my money for a product which was out of stock. I had to chase them repeatedly for an update, and eventually ended up requesting a refund. Total waste of time

5 February 2025
Unprompted review

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