I expected this to be a cream and was disappointed that it was more a lotion since I purchased it last.
Company replied
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Review summary
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It’s okay although not what I expected and so far has made no difference.
Company replied
Very good product and service. Item was appropriately packed as needed kept cool while on posting way
There are times when one cannot see any selection on the shelves. Sometimes I order supplements, I am not messaged to collect them if they are ready, only by my input stopping at the shop.
Company details
Written by the company
We are on a mission to make lives healthier and happier. Here at Revital, we understand how important your everyday habits, diet and lifestyle choices are to your health. Our vision is not about creating a ‘new you’, but to help you be the best you can possibly be. We have over 30 years of experience delivering on this vision and look forward to the next 30.
Contact info
UNIT D3, Braintree Ind. Estate, Braintree Road, Ruislip, HA4 0EJ, United Kingdom
- 020 8845 4118
- info@revital.com
- www.revital.co.uk
3.3
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 2 weeks
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I would like to find out what happened…
I am writing to express my concern regarding the lack of response from your online customer service team. I have been trying to contact customer service at 0800 252 875 over the past week during office hours, but none of my calls have been answered. I have also sent several emails, but have yet to receive a reply.
I recently placed an order for vitamins through your online shop, but one of the items was sent incorrectly. Despite multiple attempts to resolve this issue, I have been unable to get in touch with anyone from the customer service team.
I did manage to speak with staff at a local Revital store, and while they confirmed that the number I have is correct, they informed me that they are not connected to the online store and therefore unable to assist.
I am wondering if why?
22 May 2025
Unprompted review
Order placed on 25/03/25 Royal Mail…
Order placed on 25/03/25 Royal Mail dumped it in some bin which I never found still no update on when the order will be delivered or replacement or refund. Every time I call or send an email I’m advised that it’s Royal Mail and not them and it will take another 30 days for the investigation in the meantime I’m out of pocket and no items been delivered
25 March 2025
Unprompted review
Superb company
Superb company . Best price and fully customer oriented. Very quick delivery and if out of stock will send order in two lots at no extra charge.To me they are the best company to deal with for any vitamins or minerals. Cannot fault them.
9 April 2025
Everything was delivered on time
Everything was delivered on time
The website was easy to navigate
And everything was in stock.
8 April 2025
all round excellent website, company, & service.
range & variety of products is astonishing; the cost / value of the vitamins & supplements is unmatched; the speed & high quality of the packaging & despatch service impressive and remarkable. all round, excellent website, company, & service.
7 April 2025
Ordered from them on Sun 20th April
Ordered from them on Sun 20th April, received an email from them on Thurs 24th April saying that there was a delay on processing my order and it should be despatched within the week. I email Revital asking where my order is on Weds 30th April asking where my order was and raised an issue with the payment provider; This email and issue raised has been ignored by Revital.
I emailed again Sat 3rd May to ask for my order to be cancelled as I have had to source my items elsewhere and unsurprisingly this email has also been ignored. Going off of other reviews I am not expecting to hear from Revital nor received my products. If the issue has not been resolved by 20th May then I will need to contact the retail ombudsmen.
Awful customer service and joke of a company - I will not be using Revital again nor recommend them.
4 May 2025
Unprompted review
Reliable excellence.
An effective product at a reasonable price was promptly delivered, thank you.
7 March 2025
From ordering to delivering
From ordering to delivering, a very quick and efficient service.
2 May 2025
Unprompted review
ordered 4 items 1 month ago
ordered 4 items 1 month ago , received only 2 (presuming other 2 were out of stock) no info received whatsoever.
no email reply and no answer at customer service no .
No refund , I cant do nothing, just waiting
here its about some medicines people are taking and they need.
at least if they could give me some info what's going on , to know what should I do next, buying from somewhere else or just wait another month.
11 April 2025
Unprompted review
A very easy site to use with exactly…
A very easy site to use with exactly the products I wanted to buy, I will be buying again.
4 March 2025
arrived damaged, no assistance from customer series
My order arrived and the wrong product was sent, it was also damaged. Collagen powder all over everything. No response from any email address and no answer on the phone number provided on the website for assistance. Poor service!
UPDATE: eventually got an answer from them via email after multiple chases and replacement product sent
17 April 2025
Unprompted review
DIDN T GOT MY ORDER
I ve been ordering something on the 8 th of April and I didn’t received any news about my order ever since!!! I ve been sending already 3 emails, calling 4 times and no one is replying back!!! Worst customer service ever!!! Now I need to get my money back and I don’t know how! DONT BUY FROM THEM!
8 April 2025
Unprompted review
Reply from Revital
Thank you for taking the time to share your concerns and feedback.
We're truly sorry about the length of time taken to release your order.
A member from the customer services will reach out to you.
The service great value is great and products are…
The service is great and products are trusting also value for money
5 February 2025
Excellent service
Excellent service, great selection of specialist products of the highest quality.
Good people to buy from.
4 March 2025
Excellent All Round
Revital offer a choice of topbrand health products at very competative prices and orders are despatched promptly and securely. I have always found them helpful if you have a query.
4 March 2025
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