Buyer beware. This company makes false promises. If I could rate them 0 stars, I would. It's hard to manage your reputation score with incomplete data coming from its platform. When problems were f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company. I work directly with Kathleen and she is nothing short of amazing. She has quick and timely responses and is incredibly helpful. It is very apparent that she cares about helping us o... See more
Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make... See more
Reputation is a game changer! Not only can you see all of your reviews in one place, making it easy to respond and stay on top of things, they keep growing and improving the user's experience. Additio... See more
Company details
Written by the company
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit our website to learn more.
Contact info
6111 Bollinger Canyon Rd #500, 94583, San Ramon, United States
- (800) 888-0924
- sales@reputation.com
- www.reputation.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reputation.com is a well organized…
Reputation.com is a well organized platform that combines the use of "buckets" and templated responses to ensure I can manage the reputation of my business in across all my social media activities with ease and efficiency from a single platform.
Great company to work with
Great company to work with ! Super user friendly.
This specific platform is quite…
This specific platform is quite diverse. The survey developer is extremely adaptable and very easy to work with. There is great account managers! Excellent to communicate immediately!
Reputation.com has proven to provide value to my company without doubt!
Reputation.com has proven to be an asset to my company for so many reasons. As a Regional Marketing Director in Property Management, it has saved me and my teams onsite so much time to improve social media scores. Having their Reputation X score and the detailed granular info that it provided, gives my teams specifics on how they can improve their score. Also with the Actions tab on the dashboard, it is easy to monitor how properties are handling their reviews and what courses of action are being taken to remedy any situation that could occur and does this up until completion. I could literally name so many aspects of the product that really work and provide value to my company but you are going to have to try it for yourself.
We have been using Reputation.com for over 7 years.
We have been using Reputation.com for customer review generation and management for over 7 years. They have helped us generate 10 times the reviews were were generating before using their easy to use platform and our Reputation X Score has improved by over 500%. Thanks Reputation.com!
Great Platform for Managing Your Online Reputation
Reputation gives my business a holistic view of customer and employee reviews. This makes it easy for us to understand sentiment and respond in a timely manner.
Powerful review platform
Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make it so quick. There are so many options for reports and you can even make custom ones if you can't find what you're looking for. I wish some things on the back end were easier to set up. Not everything is self-explanatory and some things support has to fix for me. I do wish it was easier to send review requests to customers - that's something Reputation is lacking. Overall it's a solid reputation management platform.
Love Reputation!
I am a Reputation Specialist with Peak Living. We have recently started working with Reputation to help us manage our online reputation for our apartment communities. And to this point, we have really enjoyed the success that Reputation has brought to our communities. They have helped us manage our online reviews, surveys, and social media platforms. If you are looking for a platform to manage your online reputation, then you cant go wrong with Reputation!
Great Way To Manage Customer Experience
Reputation provides our business with an awesome way to manage our company's customer experience. Excited to continue to work with them!
Happy Customer
Our company has been using Reputation.com for several years now. I LOVE the one-stop-shop for managing everything. We use them for surveys, and online review management and recently added the social media component. Very user-friendly, great insights, and analytic reports. I love the workflow from our onsite teams to upper management for review and approval prior to publishing. Great product.
reputation is a great tool to see how…
reputation is a great tool to see how your online presence is lacking, and where you can improve. Super useful, and simple to use. Definitely recommend
Reputation.com is a valuable resource…
Reputation.com is a valuable resource for a small business. They help us manage our reputation and give us actionable insights.
Reputation makes my daily life easier
Reputation makes my daily life easier! I am so happy to use at my job every sing day.
Partnering with Reputation has helped…
Partnering with Reputation has helped our organization give more attention to our online reputation. It has helped us to organize and engage more productively online. They not only give us a barometer on how we are doing, but practical steps we can take to improve our reputation.
Everything in one place
We were able to switch from multiple platforms into just one with Reputation.com. Support is fantastic as well.
Pleased with our decision
Very thankful that our company found Reputation. The platform itself is great, but the support team and our rep, Candise, make it even better. They are quick to reply and always willing to talk through new strategies and any questions.
We love reputation.com
We love reputation.com! They make it so easy to be able to respond to all reviews from all of your platforms in one easy location!

Reply from Reputation
User friendly platform
User friendly platform, knowledgeable staff and a variety of products to meet the needs of our organization across multiple apartment communities.

Reply from Reputation
I have been using Reputation for 3…
I have been using Reputation for 3 years now and love how it has evolved over the years.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







