Reputation Reviews 99

All this hospital has to do is deliver excellent service. Reputation lets the world know.

I am happy with what Reputation has to offer and they way in which they are constantly reviewing and updating to move with the times.

They are very customer service driven and helpful.

expensive and doesn’t live up to their promises.

Our customer success manager is always quick to help and resolve issues. With Reputation, we can easily manage all reviews.

once again a thoroughly well run and interesting conference, and a great speaker which worked really well with the questions and videos from Dave, a great end to a fantastic day

I have never been to an event that's been as welcoming and engaging as Transform24. Reputation hosted an event to it's clients/customers, that illustrated everything the customer experience should be. Every element from the welcome reception, the workshops, food, atmosphere, merchandise and the incredible friendly engagement from Reputation employees brought out so many positive vibes. I look at Reputation and the culture it's created with the organisation, and thought "now that's a company I would love to work for!". Imagine if every customer who came through the doors of our business felt the same way, and that's what we should be aiming for. Reputation set the standard for customer experience in the best possible way and that's why Transform24 deserves the 5-star rating.

First, know that I didn’t pick them, I inherited the management of Reputation.com at my company. In the past I’ve worked with the top Customer Feedback Management (CFM) vendors in the space and had never heard of Reputation.com. I gave them a chance, and perhaps I got a little spoiled by my previous experience, but they have failed miserably. Never have I been treated so poorly by a vendor. Whenever we have issues, we are ignored by the Account Manager and CSM. I have to give credit to their technical support though as they fill in where the other two fall short. Their survey, data analysis and reporting capabilities pale in comparison to the leading CFM vendors. I don’t recommend them at all. Do your homework and don’t be driven by just price when choosing a CFM vendor.

I am thoroughly disappointed with the Reputation customer services and integration team. Despite the system's great reporting features, the constant issues with integrations have overshadowed any positives. The lack of ownership and commitment from their team, excluding a few exceptions, is frustrating. Communication is sparse, follow-up meetings are canceled, and problem resolution is minimal. I would not recommend this system due to these ongoing integration problems. A reevaluation of their customer service practices is urgently needed.

Horrid, very horrid

This platform continues to be unrealistic. In a world where everyone is quick to complain and barely anyone want to take to time of day to leave positive comments even after a good experience. The calculations of this site are unjust. This site can cost people jobs when they do not think about the weight of the rep score can carry.

Very good from

Had a fantastic meal Sunday, had mixture.of roast, steaks , fish and children meals all came out at the same time , even ad we ordered on 4 different tables . Thank you.

Unfair and too biased towards negative reviews

Worse company I’ve ever had the displeasure to work with. It’s an oxymoron that reputation.com couldn’t care less about their reputation. Their sales rep. Lied and the entire company works together to cover up. They will do anything to keep you locked in a year contract even if they are not meeting their obligation. We are currently paying for a service even though half of what they were supposed to provide was never implemented. We spoke to over 8 different people, they pass you from person to person and NOBODY gives a damn. They just want your money. Real crooks. I am glad I’m almost done with literally throwing my money away for 12 months. I wouldn’t recommend this company to my worse enemy. very dishonest people!

There is great account managers! Excellent to communicate immediately!

Reputation allows us to manage multiple locations from one platform and pushes out updating data to several of the larger platforms like Google, Bing, Facebook and others. You can monitor and respond to reviews using the Reputation services and tools also.

Reputation is a game changer! Not only can you see all of your reviews in one place, making it easy to respond and stay on top of things, they keep growing and improving the user's experience. Additions like Social Suite make my life so much easier. Everyone there is helpful, knowledgeable and absolutely great to work with. I highly recommend exploring what Reputation.com can do for you!