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Northampton Reptile Centre Reviews 

23,511
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, wonderful product quality, and secure packaging that always keeps items safe. People also really appreciate the extensive range of healthy live food, tanks, and plants available for their beloved exotic pets. Some reviewers were not happy with occasional delivery delays caused by courier services taking significantly longer than expected. A few people also mentioned that frozen items or live insects occasionally arrived thawed, damaged, or deceased due to extreme hot weather conditions and extended transit times. Buyers noted that communication and tracking information could sometimes be improved to prevent missing parcels.

What people talk about most

Product

Consumers find product quality to be exceptional, highlighting top-quality items at reasonable prices.... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the fast shipping... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items and live foods are top... See more

Service

Users describe positive interactions with service, praising the fast delivery, good prices, and reliable... See more

Order

Customers had positive experiences with order, highlighting the fast shipping times, easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every time I have bought something from this amazing company it has arrived promptly & in great condition, very trustworthy company & they have so much to offer, im always needing safe plants for my... See more

Company replied

Rated 5 out of 5 stars

My first order from the reptile centre…. Mealworms …. I can tell you two blackbirds, two sparrows and the occasional magpie are extremely pleased …. All mealworms thriving being fattened up vegetable... See more

Company replied

Rated 5 out of 5 stars

Just received my order of Terrarium plants from Northampton Reptiles. They are on a buy three get one free offer at the moment. What superb plants, very happy with them. Arrived extremely well... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing Found by chance. Highly recommend. Lovely site. Lots of stuff. Brilliant delivery, everything packaged really well. Thank you very much.

Company replied



Company details

  1. Reptile Store
  2. Pet Store
  3. Pet Supply Store

Northampton Reptile Centre

Written by the company

Service
Deliver a remarkable service from a knowledgeable team.
Products
Constantly improve the products.
Easy
Make it as easy to complete your purchase as possible.
Listen
Listen to our customers to find out how we can improve.

Free Next Day Delivery

On All Orders Over £79

Order before 12pm and get your order delivered for free on the next working day!* *Working days are defined as Monday to Friday. Orders are not dispatched during weekends.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(23,511)

1,298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, quick delivery and good price.

9 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Paul.

We're glad to hear that we provided a great service and that everything arrived quickly, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Ordering was easy and delivered very…

Ordering was easy and delivered very quickly. Packaged well, still frozen.

9 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi J.

We're glad to hear that everything arrived quickly and was still frozen upon arrival.

Kind regards

Jamie

Rated 5 out of 5 stars

Always good pet food

Always good pet food

9 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Clare

We're glad to hear that it's always good, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Always great products

Always great products - they arrive quickly and are always good quality, and great value for money.
Live foods (mealworms and calciworms) come quickly, well-packed and all alive.

9 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Leigh.

We're glad to hear that everything arrived quickly and in great quality.

Kind regards

Jamie

Rated 5 out of 5 stars

Always get my stuff from here great…

Always get my stuff from here great service products n great delivery service

11 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Paula

We're glad to hear that we provide a great delivery service and great products, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Such a great place to buy from…

Such a great place to buy from especially if you need food for your animals fast i ordered fruit flies for my mantises and wasnt expecting them to show up so fast im very greatful for the fast delivery and would 100% recommend them and will be buying from again great packaging and amazing customer service and delivery

11 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Gabrielle.

We're glad to hear that everything arrives quickly and in great condition. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing
Found by chance.
Highly recommend.
Lovely site. Lots of stuff.
Brilliant delivery, everything packaged really well.
Thank you very much.

10 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Gilly

We're glad to hear that everything arrived well packaged, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Arrived quickly and the quality of the…

Arrived quickly and the quality of the bugs is excellent

10 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Clair.

We're glad to hear that everything arrived quickly and in great quality, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Excellent service as usual.

Everything was super lovely smashing Rodney, as they say in Montegoni 👌

Thank you 😊

9 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Pete.

We're glad to hear that everything was super lovely. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Quick delivery

2 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Rhian.

We're glad to hear that everything arrived quickly. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Great

Fast delivery

5 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Lisa

We're glad to hear that everything arrived quickly, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

The quality is consistantly…

The quality is consistantly excellent.Fast delivery and perfectly boxed and wrappped

2 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Michael

We're glad to hear that everything arrives quickly and perfectly boxed. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Delivered in timely manner

Delivered in timely manner

5 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi DG.

We're glad to hear that everything arrived in a timely manner, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Fantastic service ,fast delivery

Fantastic service ,fast delivery, great communication, reptiles love the food better than the company I used before, will order my snake food from these again, thank you 😊

6 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Elaine.

We're glad to hear that we provided fantastic service and fast delivery, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

They are very good

5 August 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Trudy.

We're glad to hear that you think so highly of us, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

A prompt and professional service

A prompt and professional service. Thank you.

29 July 2026
Unprompted review
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Darren.

We're glad to hear that we provided a prompt and professional service, we hope this continues for future orders.

Kind regards

Jamie

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