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Northampton Reptile Centre Reviews

23,509

•

4.5

Reptile Store

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Review summary

Created with AI, based on recent reviews

Evaluating 1,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, wonderful product quality, and secure packaging that always keeps items safe. People also really appreciate the extensive range of healthy live food, tanks, and plants available for their beloved exotic pets. Some reviewers were not happy with occasional delivery delays caused by courier services taking significantly longer than expected. A few people also mentioned that frozen items or live insects occasionally arrived thawed, damaged, or deceased due to extreme hot weather conditions and extended transit times. Buyers noted that communication and tracking information could sometimes be improved to prevent missing parcels.

What people talk about most

Product

Consumers find product quality to be exceptional, highlighting top-quality items at reasonable prices.... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the fast shipping... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items and live foods are top... See more

Service

Users describe positive interactions with service, praising the fast delivery, good prices, and reliable... See more

Order

Customers had positive experiences with order, highlighting the fast shipping times, easy website navigation,... See more

Reviews shaping this summary

Every time I have bought something from this amazing company it has arrived promptly & in great condition, very trustworthy company & they have so much to offer, im always needing safe plants for my... See more

Company replied

My first order from the reptile centre…. Mealworms …. I can tell you two blackbirds, two sparrows and the occasional magpie are extremely pleased …. All mealworms thriving being fattened up vegetable... See more

Company replied

Just received my order of Terrarium plants from Northampton Reptiles. They are on a buy three get one free offer at the moment. What superb plants, very happy with them. Arrived extremely well... See more

Company replied

Absolutely amazing Found by chance. Highly recommend. Lovely site. Lots of stuff. Brilliant delivery, everything packaged really well. Thank you very much.

Company replied

Company details

Northampton Reptile Centre

Written by the company

Service: Deliver a remarkable service from a knowledgeable team.
Products: Constantly improve the products.
Easy: Make it as easy to complete your purchase as possible.
Listen: Listen to our customers to find out how we can improve.

Free Next Day Delivery

On All Orders Over £79

Order before 12pm and get your order delivered for free on the next working day!* *Working days are defined as Monday to Friday. Orders are not dispatched during weekends.

Contact info

159 Weedon Road, NN5 5DA, Northampton, United Kingdom
01604 753823
sales@reptilecentre.com
www.reptilecentre.com

4.5

Excellent

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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All reviews

(23,509)

1,298 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 30, 2026

Great customer service and help from the team, great products received.

24 July 2026

Reply from Northampton Reptile Centre

Aug 4, 2026

Hi, Mr Raffle.

We're glad to hear that we provided great customer service, we hope this continues for future orders.

Kind regards

Jamie

Jul 30, 2026

I order 2 packs of silkworms that i…

I order 2 packs of silkworms that i paid 13pound for everyone of them were dryed up and dead wil not use this site again

26 July 2026

Jul 30, 2026

19 July 2026

Reply from Northampton Reptile Centre

Jul 29, 2026

Hi Dennis.

We are really pleased to hear that you are very happy with your purchase, we hope this continues for future orders.

Kind regards

Jamie

Jul 28, 2026

Great website, helpful staff

Great website, lots of products and care sheets for different reptiles. Very helpful, brought my Vivarium and it arrived the next day, perfect condition, will definitely shop again.

22 July 2026

Reply from Northampton Reptile Centre

Jul 28, 2026

Hi Karen.

We're glad to hear that everything arrived quickly and in perfect condition. We hope this continues for future orders.

Kind regards

Jamie

Jul 27, 2026

Bloodworms were all dead on arrival

Bloodworms were all dead on arrival. Daphnia were barely alive.

23 July 2026

Jul 27, 2026

Reliable and Trustworthy for Big Purchases

Great, reliable place. No issues 99% of the time, and the one time something happened it was resolved quickly and without fuss.

14 May 2026

Unprompted review

Reply from Northampton Reptile Centre

Jul 28, 2026

Hi Ron.

We're glad to hear that we are a great and reliable place to order from. Apologies for the issues but glad to hear we go you all sorted out in the end.

Kind regards

Jamie

Jul 27, 2026

Fast delivery

Fast delivery. Good size rodents. Got 3rd lot half price. Would use again.

21 July 2026

Reply from Northampton Reptile Centre

Jul 28, 2026

Hi Den.

We're glad to hear that everything arrived quickly and the rodents were of a nice size, we hope this continues for future orders.

Kind regards

Jamie

Updated Jul 28, 2026

Great items. Great prices

Ive been buying for Northampton reptile center for a while now. It's so easy to order from them and I'm always impressed with the speedy delivery service. The item I've brought have been top quality at very reasonable prices. I would definitely recommend Northampton Reptile Center. I'm well impressed. Thanks guys

23 July 2026

Reply from Northampton Reptile Centre

Jul 28, 2026

Hi Jenny

We're glad to hear that you really recommend us and that everything has always arrived in top quality, we hope this continues for future orders.

Kind regards

Jamie

Jul 27, 2026

Rex the leopard gecko highly recommends

Competitively priced, speedy delivery and excellent products - what’s not to like? Our gecko said that the pinkie mice were delicious and has requested that we repurchase in the future.

19 July 2026

Reply from Northampton Reptile Centre

Updated Jul 28, 2026

Hi Kate.

We're glad to hear that you and your gecko are happy with everything purchased and how quickly it arrived.

Kind regards

Jamie

Jul 27, 2026

Always arrive quickly

Always arrive quickly, boxed very well,and my bearded dragon loves extra large locusts when she sees the box she gets very excited, I will always purchase locusts from you,TOP SELLER +++++++++,

26 June 2026

Reply from Northampton Reptile Centre

Jul 27, 2026

Hi Barry

We're glad to hear that you and your beardie are happy with the extra large locusts. We hope this continues for future orders.

Kind regards

Jamie

Jul 27, 2026

live food order

I have been buying from this company for years now and nothing has changed fast delivery the food is fresh and in great condition it’s well packaged all in all brilliant service and good prices 👍

22 July 2026

Reply from Northampton Reptile Centre

Jul 27, 2026

Hi Caron.

We're glad to hear that everything arrives quickly and in a fresh and great condition.

We hope this continues for future orders.

Kind regards

Jamie

Jul 26, 2026

Efficient and great website

Great website, everything all in one place! Very quick, efficient delivery!
Will use again.

22 July 2026

Reply from Northampton Reptile Centre

Jul 27, 2026

Hi Emma

We're glad to hear that everything arrived quickly, we hope this continues for future orders.

Kind regards

Jamie

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