RepairDesk Reviews 

509
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had a great experience working with RepairDesk. The system continues to improve and the new features they are rolling out are very promising for repair businesses like ours. Anushay was espe... See more

Rated 5 out of 5 stars

Varda recently spent a LONG time helping my store get our printer drivers set up so it would print our receipts properly. They went incredibly above and beyond, was patient when I got busy in store an... See more

Rated 5 out of 5 stars

Anushay has been a great help this morning, superb knowledge and patience of the software. My tills went down and she spent an hour on anydesk - she did not give up until the issue was resolved. 100%... See more

Rated 5 out of 5 stars

Moved to repair desk and it has been an easy transition. Anytime I have an issue Shahbaz has been able to help me get it situated or my account manager Aisha will assist me. They have taken time to fi... See more

Company details

  1. Software Company
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Payment Service

Written by the company

RepairDesk is a modern repair shop management software perfectly suited for automating operations in single-store, multi-store, franchise, and mail-in repair depot businesses. The software is highly customizable to each particular business' workflow, and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs, small engine repairs, and a whole lot more. Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit. This gives RepairDesk a truly versatile approach to running your repair business just the way you want it. RepairDesk offers 40+ powerful integrations and modules with popular services such as QuickBooks, Xero, Square, Zapier, and a whole host of others. Available in 30+ languages, it is trusted by more than 2,700 businesses worldwide. Supplementing the experience is a built-in payment processing service that lets customers perform business transactions at great rates with no extra configuration once you sign on for it. Get started with RepairDesk today to seamlessly track repair jobs, manage inventory, order stock & manage your repair store. Save over 1,000 hours a year on critical tasks & run a more profitable business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

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4.9

All reviews

(509)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Repair Desk support is great!

I love how Repair Desk support is always available to help with a quick question or troubleshooting. They make it really easy to use the Repair Desk customer management and repair tracking system. I highly recommend RD for any type of repair shop!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

*Review of RepairDesk*

*Review of RepairDesk*

I have the pleasure of using RepairDesk, and I must say, my experience has been exceptionally positive. As a business owner in the repair industry, I was looking for a comprehensive solution that could streamline my operations, enhance customer service, and improve overall efficiency. RepairDesk has exceeded my expectations on all fronts.

*User-Friendly Interface*
One of the standout features of RepairDesk is its intuitive and user-friendly interface. The platform is designed with usability in mind, allowing me and my team to navigate through various functionalities with ease. From managing repairs to tracking inventory, everything is just a few clicks away. This ease of use significantly reduces training time for new employees, which is a huge plus.

*Comprehensive Features*
RepairDesk offers a robust set of features that caters to all aspects of my repair business. The point-of-sale system is seamless and allows for quick transactions, while the inventory management tools help me keep track of parts and products effortlessly. The customer relationship management (CRM) features also help in keeping track of customer history, making it easier to provide personalized service and build loyal relationships.

*Exceptional Customer Support – Usman and Team*
One of the reasons I would highly recommend RepairDesk is the outstanding support provided by Usman and his team. They consistently go above and beyond to ensure that their users are satisfied and that any issues are resolved swiftly. From the initial onboarding process to on-going support, Usman has been incredibly responsive and knowledgeable, answering all my questions and providing valuable insights. His dedication to customer service truly stands out, making me feel like a valued client.

*Regular Updates and Improvements*
RepairDesk is constantly evolving, with regular updates and new features being added based on user feedback. This commitment to continuous improvement is refreshing and reassuring, as it shows that the team genuinely cares about enhancing the user experience and adapting to the changing needs of the industry.

*Affordability*
In terms of pricing, RepairDesk offers competitive rates that provide great value for the features offered. Given the amount of time and money it has saved my business, I consider it a worthy investment.

*Final Thoughts*
Overall, I cannot recommend RepairDesk highly enough. The combination of its feature-rich platform and stellar customer support, particularly from Usman and his team, makes it a standout choice for anyone in the repair industry. If you're looking for a reliable, efficient, and user-friendly solution to help run your repair business, look no further than RepairDesk. Thank you, Usman, for your dedication and support!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Great software great support

Great software that does everything a repair shop could want, but even better is the 1 on 1 personal support.
I do Jewellery repairs and the ability to take before and after photos is perfect. Also tons of integrations with other softwares!

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Very Low end Pos site.

well to start I have iq metrix for years and it not best and requires high end pc to run kinda ok.. repair desk is site based it ok but not having ability to use different printer on each computer with out it braking the other computer. in printing due to repair desk not having combability like any other software.. 2nd return not simple for most to find or use their fake integration is a joke just scan invoice i have to input for it to scan ,,,, but says it integrates with site fully ... it a joke for kind of money they charge now their many more problems with this site... their customer service team ... barely understands what base like returns or what need i need or just helping put what i want in my data base with out having begging me not to put it in is sad .. they not US call center ...

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Needed help to resolve an issue and…

Needed help to resolve an issue and when I called the call was answered promptly almost immediately. After describing the issue it was tended to quickly and was shown how to resolve it myself in the future. She was very helpful and would like to send her a thanks for the assist.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Great work Faisal

Great work Faisal! He is very efficient and knowledgeable. He resolved the issue within 15 mins. Thank you so much!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Good services

It was a very good service, one person called Anushay attend me very good, resolve my questions and my problems fast and effectively.

Good service.

Thanks so much Anushay!

13 March 2025
Unprompted review

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