Rentokil Pest Control UK Reviews 

11,547
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and knowledgeable staff who take the time to explain every single treatment step clearly and ensure that all pest issues are resolved completely. People also deeply appreciate the remarkably quick response times, thorough property inspections, and consistently helpful support during stressful situations. However, some customers also noted that the overall treatments and contract fees can be quite costly, with several people reporting unexpectedly high charges for standard visits and services. A few reviewers additionally experienced ongoing problems or dissatisfaction regarding specific property treatments not meeting their initial expectations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, extensive knowledge, and thorough... See more

Service

Clients share positive opinions on service, praising technicians for being professional, polite, and thorough... See more

Customer service

People report positive experiences with customer service, noting that staff members are professional,... See more

Price

Reviewers highlight negative aspects of price, frequently describing the service as very expensive with high... See more

Response time

Users describe positive interactions with response time, highlighting that the speed of response was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young Gentleman that was assigned to me(Jamie) was ALWAYS thorough and put my mind at ease (especially with having a phobia) he was punctual and explained everything in detail, traps were set a... See more

Company replied

Rated 5 out of 5 stars

I'm very happy to know I'm pest free. Due to Darren the lovely technician who carried out the necessary work to erradicate the problem. He was polite, friendly and above all extremely professional. B... See more

Company replied

Rated 5 out of 5 stars

I am writing to share some feedback regarding your technician, Mr. Anthony Hodge. Since we began working with Tony, the service level at my center has improved tremendously. Tony is highly professi... See more

Company replied

Rated 5 out of 5 stars

Over the last few months, we've seen a rapid improvement in our site. Thomas at Rentokil, has been key to this. Lowered our pest sightings, and helped achieve a 5 star EHO score. He's been attentive t... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Business to Business Service
  4. Environmental Health Service

About Rentokil Pest Control UK

Written by the company

With over 100 years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Experience Intelligent Pest Management, Supported by World Class Customer Service

Rapid, Local and Expert Response
We have the highest qualified and independently accredited teams in the UK with over 1,000 expert frontline specialists. Our qualified technicians are trained to RSPH Level 2 as a minimum with over 400 qualified to BPCA/RSPH Level 3 and above.
Innovative Solutions
As the UK's leading connected pest control company our unique PestConnect system provides a real-time, early warning system to effectively control rodents without harming the environment, saving up to 60% in rodenticide use and protecting your reputation.
Legal Compliance
All of our RSPH/BPCA trained and accredited technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, helping you stay compliant.
Health & Safety
A Royal Society Prevention of Accidents (ROSPA) Gold Winner seven years in a row, ensuring the health and wellbeing of our colleagues and customers is at the forefront of everything we do..
Technology
Through our range of market leading SMART connected technologies we provide round the clock monitoring and control of pest activity, giving our customers peace of mind that their homes and businesses are protected 24/7.
Sustainability
We are a company committed to delivering a range of sustainable solutions, in order to reduce pesticide use and lower emissions, as well as being focused on reducing the waste we produce and recycling more, to help mitigate our environmental impact.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(11,547)

1,008 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fast

fast, honest reliable service with a smile.

8 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Sean,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Fantastic efficiant and proffessional service

The staff member Andy is friendly very efficiant checking all areas of the store making sure all areas that have decision units are kept in a clean environment and works to excellent professional standards.b

6 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Hazel,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Andy.

Rentokil Pest Control

Rated 5 out of 5 stars

Always there for you.

Every time when we receive a visit, Andy is so professional and at the same time friendly, so we can trust him with all our problems. He always makes sure to ask all of the questions regarding pest and other stuff even though he finds the shop in good condition. We are very pleased with all of the services that hi provides.

7 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Roxy,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Andy.

Rentokil Pest Control

Rated 5 out of 5 stars

Fast response

Fast response. Effective treatment.

Brook who came to ur house was excellent. Extremely helpful and knowledgeable

30 June 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello there,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Brook.

Rentokil Pest Control

Rated 5 out of 5 stars

We understand that it is an ongoing…

We understand that it is an ongoing battle in the RSU, considering we are dealing with all the food waste from Tesco stores and DC and where we are situated with all the greenery around us. This must attract all rodents to our RSU. The Rentokil representative Andy Steel has bee really great in keeping our sightings to a minimal, with the amount that are caught inside and outside of the RSU. We work together trying to do everything we can including joint morning walks, checking all areas for any traces or Andy's passes. We complete all of Andy's housekeeping requirements and Andy assists in aiding our Hygiene Team in the RSU. Everything is positive in our dealings with Andy Steel as your Rentokil Representative on the RSU Site.

6 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Frank,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Andy.

Rentokil Pest Control

Rated 4 out of 5 stars

Good service

The response was prompt. Service and staff are amazing. The rat is still not trapped though.

1 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello AS,
Many thanks for sharing your review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Andy turned up and was great from start…

Andy turned up and was great from start to finish. He made sure everyone was in a safe place before he started. He removed the nest and made sure that the area was completely free from wasps before he left. He did a great job.

6 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hell Kazza,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Andy.

Rentokil Pest Control

Rated 5 out of 5 stars

Superb service

John the Field Biologist is always, professional, accurate, in depth and extremely knowledgeable.

Nothing is ever too big an ask, service is flawless and callouts as expected and agreed.

1 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Sarah,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our Field Biologist John.

Rentokil Pest Control

Rated 1 out of 5 stars

Advanced Fly Trap Window Sticker

Advanced Fly Trap Window Sticker - a total waste of time and money. I followed the instructions and put all four of the stickers on strategic windows 2 days ago. None of them have trapped a single fly. Save yourself £6 and find another solution. These are total garbage and they don't work. "Specially designed"?! I'd get some more designers if I was you

5 July 2026
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Eric,
Thank you for bringing your concern to our attention. Could I please ask you to share further information and your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so our customer team can investigate and contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars

Great Service

Great Service
The service provided by Andy is always second to none, he is always so knowledgeable and efficient and we as a business greatly appreciate the service provided.

3 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Clare,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Andy.

Rentokil Pest Control

Rated 5 out of 5 stars

Phil is an excellent employee and…

Phil is an excellent employee and knowledgeable about his job

30 June 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Richard,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Phil.

Rentokil Pest Control

Rated 5 out of 5 stars

rentokil turn up very quick

always has a solution

30 June 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Chris,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 1 out of 5 stars

Worse than useless

We employed Rentokil to be the pest control for our block based on the great reviews. We developed a a rat problem They were absolutely awful - ended up writing to their CEO to get them to raise their game. Laughably imcompetent - bait with no bait in it - armoured cement that lasted less than a week - going to the wrong drain to carry out a drain survey. They did not solve the problem - we had to get in another company who did They are now threatening legal action if we don’t pay the rest of the contract because we cancelled early. Definitely a company to avoid.

2 February 2026
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Marcia,
Could I please ask you to share further information and your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so that our customer team can investigate and contact you directly.

Rentokil Pest Control UK

Rated 5 out of 5 stars

Dan Simpson did a great job!

Dan Simpson did a great job, Came in dispite being on holiday to fix our issues. Handled it very professionally and quickly!

4 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Artur,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Dan.

Rentokil Pest Control

Rated 5 out of 5 stars

Staff was Friendly

Staff was Friendly, attentive and informative

2 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Buzz Bingo,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Reliable and professional service

Reliable and professional service.
Our local operative is proactive in arranging regular inspections at a convenient time. They react swiftly when required and provides great piece of mind.

3 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Rachel,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Kieran was efficient

Kieran was efficient, pleasant and informative.

3 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Dear Mrs Goodyear,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Kieran.

Rentokil Pest Control

Rated 5 out of 5 stars

Your Technician James, top class

Your technician, James Allan, always provides a first class service for us.
Nothing is ever too much trouble and he provides in depth feedback so we know exactly what is going on.
Thanks James, appreciate your efforts with us.

3 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Neil,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague James.

Rentokil Pest Control

Rated 4 out of 5 stars

Kevin

Kevin, your specialist was very pleasant and knowledgeable. Gave us confidence. Unfortunately, after 3 visits we still have the problem through no fault of Kev's. Hopefully Guinness will listen to his recommendations.
Ralph and Lynn Dove

2 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Ralph,
Thank you very much for sharing your review of the expert and professional pest control service you received from our colleague Kevin.

Rentokil Pest Control

Rated 5 out of 5 stars

Great process

A professional assessment to start with followed by expert implementation of agreed solutions.

1 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Robert,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look