Remotes4u (UK) Reviews 

11,443
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 441 reviews, reviewers overwhelmingly had a great experience with this company. Customers note that the website is straightforward to navigate, allowing them to quickly find replacement remotes that arrive fast and work immediately without complex setup. Consumers appreciate the reliable delivery and efficient service, noting that products often arrive the next day and perform perfectly right out of the box. Some reviewers were not happy with certain orders, mentioning that products occasionally failed to function correctly or that they received the wrong item. A few consumers also noted difficulties with delivery tracking or getting replacements when issues arose with their purchases.

What people talk about most

Product

Consumers find product to be positive, highlighting how easy it is to find the exact remote they need by... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and prompt shipping times.... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and noting that they have no... See more

Order

Reviewers highlight positive aspects of order, noting that the website is easy to navigate and find parts... See more

User experience

People report positive experiences with user experience, highlighting hassle-free ordering and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

This is a great company and their remotes controls are the best!! They work straight away on the TV with no hiccups and dont relaps when changing channels on your TV. I have bought remotes from this c... See more

Company replied

Rated 5 out of 5 stars

Thought this site might be too good to be true, oh did I judge a book by its cover on this one! After reading a handful of reviews, even double checking the site was legit, I decided to give it a... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and... See more

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(11,443)

416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My experience with this company are…

My experience with this company are very good .You can choose your remote with serial number of your tv, unfortunately the problem was my tv which I have to returned the remote.I’m happy with service from Remotes4u and returning with no hassle but I have to pay the return fee which is explained on their website.

30 March 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review, it’s gratefully received.

Rated 5 out of 5 stars

satisfied

prompt delivery and it worked straightaway

26 March 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience.

Rated 5 out of 5 stars

very good service

23 March 2026
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Reply from Remotes4u (UK)

Thank you for the kind words. Reviews like this keep our team motivated to provide the best service possible!

Rated 5 out of 5 stars

Television remote control

I needed a T.V. remote control for replacement of a broken one. The new one arrived very quickly and worked straight away.

23 March 2026
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Reply from Remotes4u (UK)

You made our day! Thanks for the 5 stars.

Rated 5 out of 5 stars

Great experience all round.

Easy to use website and appreciated the info on non-branded remotes, which I bought. It has worked fine up to now and with no need for complicated and time consuming setting up, just insert the batteries and you are good to go. Would definitely recommend and use again.

23 March 2026
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Reply from Remotes4u (UK)

We appreciate your support!

Rated 5 out of 5 stars

Everything about this purchase was…

Everything about this purchase was brilliant. The order arrived the next day. When the remote failed to work and I telephoned customer support I spoke with a human being who was exceptionally helpful. The upshot was that I re-ordered the correct remote for my TV, which, again, arrived the next day and I soon received a full refund for my original purchase. The communication was excellent. The products are not cheap but the service is exceptional and, with the correct remote, all works perfectly.

13 March 2026
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Reply from Remotes4u (UK)

Thank you so much for the 5-star review! We appreciate the kind words!

Rated 5 out of 5 stars

Ordered this

Ordered this, and it came within two days. Excellent service!

17 March 2026
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Reply from Remotes4u (UK)

We’re thrilled to hear you had a great experience with us. Your support means a lot to our team!

Rated 5 out of 5 stars

Fast delivery and excellent product

Fast delivery and excellent product, thank you!

16 March 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thanks for the feedback! We pride ourselves on fast service and quality support, so we’re glad to know we hit the mark for you!

Rated 5 out of 5 stars

Timely response

Timely response. Delivered exactly what was needed and promised

16 March 2026
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Reply from Remotes4u (UK)

Thank you for the kind words! It’s wonderful to know you’re happy with your experience.

Rated 5 out of 5 stars

Great service

Ordered a genuine Panasonic remote which was delivered less than 24 hours later.

13 March 2026
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Reply from Remotes4u (UK)

Delighted you’re happy! Thanks for the review!

Rated 5 out of 5 stars

Ordered on Saturday delivered Monday

Ordered on Saturday, delivered on Monday. Prompt service, easy to navigate website to find correct handset. Although original was more expensive it is worth the money as the handset is much more responsive and reliable.

9 March 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We’re thrilled to hear you had such a great experience!

Rated 5 out of 5 stars

easy and efficient service

easy to find what we needed, order, superfast delivery and as ordered. Very efficient.

12 March 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We are absolutely thrilled to see your 5-star rating!

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