My order was processed very quickly and despatched the next day, my only gripe was that as I chose the cheapest shipping option it took 2 weeks to arrive in the UK, however I chose the least expensiv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super impressed with this service and company. Got exactly what I needed fixed. Would not hesitate to recommend them to anyone who needs repairs or help with remotes. Their customer service and c... See more
Company replied
i was looking to replace a broken remote ID8 all remotes on internet were to expensive and was not worth replacing (ceiling unit to old) found remote control world by accident on the internet to... See more
Company replied
I ordered a programmed TV remote. It took about a week for the programming until it was shipped out, which was a bit longer than I expected, but the result was worth the wait. When I had a small is... See more
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Company details
Written by the company
We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.
Contact info
Korejska 724/15, 70200, Ostrava, Czech Republic
- +420774778797
- orders@remote-control-world.eu
- www.remote-control-world.eu
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed! Will use again
This is the only company that could provide me with a replacement remote for our very specific air conditioning unit.
Initially the remote did not work, but they worked diligently and efficiently to make sure we got the replacement we required.
I 10/10 recommend , as they will not disappoint and will work to resolve any issues until it is truly resolved.
Very Impressed!
21 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your wonderful review.
I truly appreciate your kind words and your recommendation. It means a lot to hear that we were able to help with such a specific air conditioning remote control and that, even though the first replacement did not work, we were able to resolve the issue for you in the end.
I am especially grateful for your patience throughout the process and for your trust in our service. We always do our best to keep working on a case until it is truly resolved, so your feedback means a great deal to us.
Thank you once again for your support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent customer service
Excellent customer service, Ondřej Krejčí was very helpful when I had an issue with my order.
22 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! I’m glad to hear that you were satisfied with the support provided by Ondřej Krejčí. We always strive to ensure our customers receive helpful and attentive service.
We appreciate your trust and look forward to assisting you with any future needs.
VAT ELECTRONIC - REMOTE CONTROL WORLD
I wish I knew about them earlier
I wish I knew about them earlier, I needed a new remote control for my 8 years old tv and i wanted a genuine brand new one. I have got it and i can say that I couldn't be happier, next time i need a remote control I know where I can get it from. The price was decent as well. Would definitely recommend if you need a remote control as it looks like they have thousands of remotes for all sorts of brands.
21 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind words! We are thrilled to hear that you are happy with your new remote control and that it met your expectations. It’s always great to know that our wide selection and service make it easy for customers to find exactly what they need.
We truly appreciate your recommendation and look forward to helping you with any future remote control needs.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
I was well and quickly advised by my…
I was well and quickly advised by my contact. Delivery in less than a week. Perfect!
9 April 2026
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you for your great feedback!
We’re very pleased to hear that you were well supported and received quick advice from our team. It’s also great to know your order arrived promptly.
We appreciate your trust and are always here if you need anything in the future.
Best regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent Customer Service
I had ordered a replacement remote for my stereo amplifier. However the remote I received was not functional at all. Many thanks to Helena at remote control world. She was very helpful in solving the problem and shipping me a new functional remote!
15 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind review.
I am sorry that the first replacement remote control was not working properly, but I am very pleased that i was able to resolve the issue and send you a new fully functional remote.
I truly appreciate your trust and your support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
I purchased a remote for my kitchen…
I purchased a remote for my kitchen hood on their recommendation 3 weeks ago but it didn’t work. I sent 3 polite emails to 2 different email addresses. They replied and apologised for the delay as my emails had gone into their spam folder. They sent me pairing instructions and I’m happy the remote control now works.
1 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
We are very sorry to hear about the issues you experienced with your kitchen hood remote. Unfortunately, your emails ended up in our spam folder, which is why we were not able to respond sooner. Normally, we reply to all messages within 24 hours.
We also have an online chat available 6 days a week, 12 hours a day, where customers can receive immediate assistance.
Please rest assured that we will work to resolve your issue promptly and will contact you directly with a solution as soon as possible.
We appreciate your patience and understanding.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Quality Remote
Thank you for the remote I received today I cannot believe the quality and functionality of it is so much better than the original which is almost impossible to buy or find even, I am so pleased with it thank you so much for making me happy…
9 April 2026
Unprompted review
Reply from Remote Control World
Dear customer,
hank you so much for your wonderful feedback!
We’re delighted to hear how pleased you are with the quality and functionality of the remote. It means a lot to us that it not only met but exceeded your expectations—especially compared to the original.
Your satisfaction truly makes our day! If you ever need anything else, we’re always here to help.
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Perfect customer service
The helpdesk is very customer friendly. I was helped very well.
13 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind words. We are delighted to hear that you had a positive experience with our helpdesk and that our support met your expectations.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
service and product opinion
I was satisfied with service. Ordering and delivery were simply and in time. Information of every action was punctual.
What about the product? It not an originally made product hy Samsung, but it works properly.
23 February 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for sharing your experience. We are delighted to hear that you were satisfied with the ordering process, delivery, and the information provided at each step.
Regarding the product, we appreciate your understanding that while it is not an original Samsung remote, it is designed to work fully with the intended device. Your feedback helps us continue to improve our service and ensure our products meet customer expectations.
We truly value your review and recommendation.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Wonderful 👍🏼 service ❤️
Wonderful 👍🏼 service ❤️
And quality products, if you need a remote don't look any further.
They have it for you ✅💯.
8 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you so much for your wonderful review.
I truly appreciate your kind words about our service and the quality of our products. It means a lot to know that you would recommend us so warmly to others looking for the right remote control.
Thank you once again for your trust and support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Very fast delivery of our order
Very fast delivery of our order. Good and Quick reply for any quistions.
We are happy with our new remote control.
7 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you are happy with your new remote control and that our delivery and support met your expectations.
Your satisfaction is very important to us, and we appreciate your trust in Remote Control World.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Great customer support and quick solution purchased a remote control for my…
I purchased a remote control for my Kenwood amplifier, but it didn’t work at first.
I contacted customer support, and they quickly assisted me by providing the correct software and clear step-by-step instructions to reprogram the remote.
Thanks to their help, the remote now works perfectly.
I truly appreciate their professionalism, patience, and efficiency. Great customer service!
3 April 2026
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you very much for such a positive review.
I am very pleased to hear that, with the correct software and my step-by-step instructions, the remote control for your Kenwood amplifier is now working perfectly.
I truly appreciate your kind words about our professionalism, patience, and efficiency. Our goal is always to provide clear and reliable support so that our customers receive a fully working and compatible solution.
Thank you again for your trust and appreciation.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Customer service was great
Customer service was great ! the first remote I reveived was not performing. I received a new one and it's working great ! I will come back.
2 April 2026
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you very much for your kind review.
I am very pleased that the replacement remote control is now working well and that our customer service was able to help resolve the issue quickly.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Two remotes and $100 later... Nothing!
I was assured the remote specified would work with my CD player but it didn't. They sent another one that also did not work. I tried everything that customer service suggested to get it to work. Nothing did. I've now spent over $100 between the cost of the original unit, shipping and paying entrance duties twice. During business hours, I have been waiting 45 minutes for live chat to respond. They are ignoring me.
6 April 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
We are very sorry to hear about the difficulties you experienced with your CD player remote controls. We always aim to provide high-quality products and support, and it is unfortunate that this situation caused you frustration.
Please note that we are unable to cover customs duties, as these are determined by your government. However, we remain committed to helping our customers find a solution and ensure they receive a working product.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
At first...
At first, the replacement control for my TV did not work. I was asked to send the (defunct) original, and VAT Electronic succeded perfectly. Thanjks to the enterprise, and thanks mainly to Ondřej Krejčí, who achieved this task!
16 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback. We are delighted to hear that the replacement remote is now working perfectly and that our team, especially Ondřej Krejčí, was able to assist you successfully.
We truly appreciate your kind words and are glad we could resolve the issue to your satisfaction.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
It arrived relatively fast
It arrived relatively fast, and worked with out any problems.
7 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your positive review.
I am very pleased to hear that your order arrived relatively quickly and worked without any problems.
Thank you again for your trust and support.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent customer service
I purchased a remote control for an extractor fan. I had some problems, but they were tireless in resolving them. Excellent customer service. I highly recommend them!
1 March 2026
Unprompted review
Reply from Remote Control World
Dear Susana,
Thank you so much for your kind words!
We’re sorry to hear you initially experienced some issues, but we’re very glad we could resolve everything to your satisfaction. Providing reliable support and making sure our customers are happy is always our top priority.
We truly appreciate your recommendation and are always here if you need anything in the future!
Best regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
This remote controller is very usefull…
This remote controller is very usefull to us. It's much faster then the old one. The service was good it came fast.
12 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We’re glad to hear that the remote controller is working well for you and that it’s faster than your previous one. We also appreciate your positive comments about our service and prompt delivery.
We look forward to assisting you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
bought a remote for Panasonic…
bought a remote for Panasonic RX-DT75,was informed it has all the exact same funtions but it has only basic functions.cant even play a cassete tape with it ,can only select on off ,cd ,tape ,tuner,aux, now its turns out its not a direct repalcenment but only a universal remote and will have no way of being fully functional for my device
25 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your feedback. We are glad that you reached out to us via our online chat on Friday, 27th March, which allowed us to forward the situation to our technicians for proper handling.
We do regret that we didn’t have the opportunity to resolve the issue before your review was posted. Nevertheless, we will do everything possible to find a suitable solution for your Panasonic RX-DT75 remote so that you are fully satisfied.
Your patience and cooperation are greatly appreciated.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Easy to navigate website, super fast delivery
Easy to navigate website, super fast dispatch and delivery of a specialised remote, working perfectly out of the box. Would recommend!
25 March 2026
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you found our website easy to navigate and that your remote arrived quickly and works perfectly.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
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