Regent Holidays Reviews 

695
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the meticulously well-planned itineraries, stunning destinations, and exceptional local guides who provide deeply knowledgeable and friendly service throughout every single journey. Travelers also deeply appreciate the seamless organization, comfortable and well-located accommodations, as well as the responsive support staff who ensure entirely smooth and memorable holidays. Consumers consistently express their eagerness to book future trips with the agency again. However, some people mentioned occasional drawbacks regarding specific hotel accommodations, noting that certain alternative lodgings or initial rooms did not fully meet expectations, standard quality, or original descriptions.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are efficient, knowledgeable,... See more

Holidays

Users describe positive interactions with holidays, highlighting a high level of satisfaction and praising... See more

Service

Customers consistently note positive experiences with service, praising the team for efficiently organizing... See more

Location

Reviewers mention positive feedback about location, emphasizing that hotels were in perfect spots and very... See more

Quality

Clients share positive opinions on quality, consistently highlighting the high standard of accommodations,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent help in planning our holiday. We were grateful that we were able toffy from Manchester. Lovely spacious room at the hotel and an excellent choice for breakfast. We had a brillian... See more

Rated 5 out of 5 stars

We booked the Havila Fjords trip with Peter and it was the best holiday we had. From the beginning Peter was able to provide with exactly what we wanted- knowledgeable, patient, accommodating- prefect... See more

Rated 5 out of 5 stars

In just six full days we managed to see a lot of Turkmenistan. Guli our guide was brilliant and steered us around Ashgabat and Merv. The programme was expertly arranged by Carl with emphasis on the th... See more

Rated 5 out of 5 stars

Every thing very well planned and hotels first class especially Kviknes. In terms of the schedule we could perhaps have had an extra day in Oslo, but the trip up to Balestrand and then on to Bergen wa... See more

Company replied


Company details

  1. Cultural Tours Provider

Written by the company

Specialists in the alternative, Regent has been pioneering travel experiences since 1970. With Regent, out-of-the-ordinary comes as standard and you will learn first-hand about people and places that others have only heard of.

Regent Holidays

Written by the company

Over 45 years experience
Knowledgeable & experienced Travel Specialists
Tailor-made holidays & small group tours
British Travel Awards Winner 2017

Contact info

4.8

Excellent

TrustScore 5 out of 5

695 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.8

All reviews

(695)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Faroe Islands

Faroe Islands
We have just returned from a wonderful holiday with Regent in the Faroe Islands - somewhere I have wanted to see for many years.
We went for the all inclusive 7 night experience - and it did everything it says on their tin and more. A great local guide, flexing the itinerary to fit in with sunshine and rain... Wonderful scenery (and plenty of time spent out in it) ... Hospitable evenings... Great food and accommodation.

5 July 2025
Unprompted review
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Reply from Regent Holidays

Dear Max,
Thank you for taking the time to share such a wonderful review about your recent holiday to the Faroe Islands. I'm delighted to know that you were very well looked after by the team. We look forward to taking care of your future holidays and really appreciate your kind words. With best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Holidaying after a stroke

This was our first holiday where we flew following my husbands stroke. I therefore had added requirements of the trip which were all managed and arranged smoothly and the trip was a big success

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday

Fantastic holiday, good mixture of chiling and exploring. All arrangements worked fine, the guides were excellent. Would highly recommend (this was the Southern Albania tour).

29 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Alice,
Thank you for taking the time to share such a complimentary review. It is very much appreciated and we are delighted to know you are very happy with our service. I hope we have the opportunity to take care of your future holiday plans.
With best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Well organised Faroes trip

Just back from a 5 day/4 night trip to the Faroe Islands. All pre trip information was on time, detailed and professional. Arrangements were good and local tours were interesting and well planned. I'd certainly use Regent again.

3 July 2025
Unprompted review
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Reply from Regent Holidays

Dear Ann,
Thank you for sharing such a wonderful review following your trip to the Faroe Islands. We are thrilled to note that the itinerary we created, met your requirements so well.
We appreciate you recommending us to others.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Slovenia

We have just returned from a lovely holiday from Slovenia. We had 7 days in both Ljubljana and Lake Bled. Everything went so smoothly with the transfers and hotel arrangements. The hotels were placed perfectly in the centres meaning everything could be assessed easily. Would definitely book another holiday!

4 July 2025
Unprompted review
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Reply from Regent Holidays

Dear Abbie,
Thank you for your very positive review. We are delighted to know you are happy with our service and I hope we will have the opportunity to look after your future holidays.
With kind regards, Gemma - Customer Resolutions

Rated 5 out of 5 stars

We have just returned from from…

We have just returned from from Slovenia, our 12th Regent Holiday. I like the way the way they are always happy to work with us to tailor-make exactly the holiday we want. The hotels were perfectly sited, the drivers for our three transfers were very professional, and the driver-guide we had booked for two days was excellent.

2 July 2025
Unprompted review
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Reply from Regent Holidays

Thank you for taking the time to share such a complimentary review. It is very much appreciated and we are delighted to know you are very happy with our service. I hope we have the opportunity to take care of your future holiday plans. With best wishes - Gemma, Customer Resoutions

Rated 5 out of 5 stars

Albanian Adventure

Having decided we wanted to explore Albania, it was surprisingly difficult to find a company to help us - Regent Holidays lived up to our expectations and more! They suggested an itinerary which they adapted to suit our interests (swimming wherever possible) and were able to pick us up from Greece at the start of our trip. A local driver/guide was with us throughout and his knowledge of the history and culture of his country as well as his contacts made our holiday so much more enjoyable and gave us a brilliant introduction to Albania; we hope to return and explore some more of this fascinating and beautiful country before too long.

14 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Vesna,
Thank you so much for taking the time to share such a lovely review of your recent holiday to Albania. I'm so pleased that the team at Regent were able to create an itinerary that met your needs and expectations. We look forward to assisting you again in the future with your travel plans.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Poland Rail Holiday

A superb holiday. High-class hotels, seamless travel arrangements on Poland's excellent rail network and six historic and beautiful cities visited. Regent Holidays certainly did us proud with a holiday to remember.

13 June 2025
Unprompted review
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Reply from Regent Holidays

Dear David,
Thank you for your lovely feedback. It's a pleasure to read.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Great personalised ten-day fly drive holiday in the Baltics

We booked a personalised ten-day fly drive holiday through the Baltic States. Normally I would book this sort of thing myself but Regent had better access to flights and chose our hotels in Tallinn, Riga, and Vilnius well. All were comfortable, well run, and excellently located.
Our return flights from Vilnius were cancelled while we were away due to strike action in Belgium. Regent rebooked us on Lufthansa via Frankfurt with no fuss and no extra cost.

16 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Brian,
Thank you for taking the time to share your lovely feedback and for trusting Regent to organise this trip to the Baltics for you. I'm sorry that your flight homes were cancelled, but I'm glad that the team were able to assist you and organise an alternative journey home.
I hope that we have the opportunity to look after your travels again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

This was a very small and chilled tour

This was a very small group tour and very chilled which I appreciated. The countries and whole region we visited was fascinating, I learnt so much history. The hotels were of a good standard with super breakfasts and handy locations. The guide was an expert and planned the trip very well.

24 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Louise,
Thank you for taking the time to share your positive feedback, it's a pleasure to read. I hope that we continue to have the opportunity to assist you with your holidays again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

The Highlights of Serbia trip

The Highlights of Serbia trip was most rewarding; a thoughtful itinerary, from historic sites to wine tasting, and journeying through some beautiful landscapes.
Accompanied with an excellent guide, and staying in comfortable hotels, I learnt alot and had a great time.

16 June 2025
Unprompted review
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Reply from Regent Holidays

Thank you for taking the time to share your feedback following your recent trip to Serbia. I'm so pleased to hear that you had a great time & that everything ran so smoothly.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Recommend Croatia fly/drive

We booked a personalised fly-drive tour of Croatia for nine nights in June 2025 with Fergus at Regent. The whole trip was brilliant with top notch hotel rooms and parking in five locations. We started in Pula and left the hire car in Split, including stays on Krk, Plitvice, and Zadar. The roads are perfectly smooth, we only used one toll road in the 560miles. Parking in towns on route was busy due to the heatwave, temperatures were over 30 degrees except inland. We are hoping to tour another country with Regent next year. Top tip; take a preprogrammed sat nav, the Golf had one but easier if you google and plan your stopping points in advance.

19 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Adrian,
I am so pleased to hear that you had a wonderful time in Croatia. Thank you for sharing such a lovely review about your experience, it's great to hear. I hope we have the opportunity to look after your next holiday plans.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

First class travel agent and holiday

We have just returned from a Norwegian fjord cruise booked through Joanne Wheeler at Regent and our whole end to end experience has been absolutely brilliant.
From the first conversation with Joanne, I knew that I had contacted the right company for us. She was so knowledgeable regarding Norway and all of her advice turned out to be spot on. Any query we had was dealt with very quickly and Joanne was also proactive in making suggestions, so all of this made it a very stress-free booking experience.
As Joanne had recommended, the round trip with Havila onboard the Polaris was everything and more than we hoped it would been. The ship is less than 2 years old, super smart with excellent accommodation and dining. There is so much comfortable seating next to panoramic windows that there was never a problem having a seat with a view.
We loved the dual role played by the ship in that it is not only for tourists but also delivers cargo and mail etc, and acts as ferry service for locals. As it is a small ship compared to big cruise liners it can get into smaller fjords and ports and nowhere was this more evident than the jaw dropping Trollfjord.
We did quite a few excursions from the ship ranging from RIB trips to a midnight concert at Tromso cathedral. Joanne booked the trips for us in advance, but we also added a couple on board.
Really have to mention the crew on the Polaris. Everyone was so friendly, helpful and so ready to chat and exchange lifestyles and comparisons. This is something they are encouraged to do by Havila so by the end of the trip they do become your friends.
None of this amazing experience would have happened for us without Regent and Joanne as we were struggling with other companies to provide what we wanted within a certain date range.
Thank you so much and we will book with you again for sure

6 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Les,
Thank you so much for taking the time to share your feedback. it's a pleasure to read and I know Jo will be delighted to read your comments. It sounds like the itinerary she created for you was thoroughly enjoyed. We appreciate you sharing such a positive endorsement.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Went with Regent to the Baltic States

Went with Regent to the Baltic States. Stayed three nights in each capital. It was a great itinerary, good hotels (we had asked to be upgraded) and excellent guides. Needed help at either end of the holiday (re transfer from airport when we arrived and flight changes on return due to striking airport staff). Regent were extremely helpful and solved our problems but out of hours service was rather difficult to get hold of. Other than that all was brilliant. And Fergus Jones, travel specialist, was great to deal with. Would go again with Regent.

8 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Julia,
It's a pleasure to read your review and to know that you received great service from Fergus. I'm sorry that it was difficult to get through to our out of hours service! We look forward to assisting you again in the future with your travel plans.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Moldova - 8 day trip with Regent

We went to Moldova with Regent. All admin very smooth. Interesting itinerary, especially meeting with local community leaders and small local organisations.
Our guide, Natasha, was really excellent - loads of information and also very personable and interesting.

8 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Debbie & Peter,
Thank you for sharing such a positive review of your trip to Moldova, it's a pleasure to read your review and to note that the itinerary created all ran so smoothly.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Indonesia trip

Great itinerary and booking experience. Really nice touches like sending a guide book to the house via post. The itinerary was even better. Off the beaten track, great guides and hotels, amazing food. Would definitely use Regent again. Stef was great and so efficient.

1 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Sarah,
Thank you so much for taking the time to share your lovely review of your recent trip to Indonesia. Your positive comments are much appreciated; Stef will be delighted to read this.
I hope we have the opportunity to assist you again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Greenland

We booked our trip to Greenland through Regent, they were very helpful and responsive to emails when I had queries after booking. I'd used them many years ago for a trip to Iceland and was impressed by their itineraries. The Greenland package was well organised and the included aspects were spot on, covering everything we wanted to do. We'll definitely use them again.

7 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Angela,
Thank you so much for travelling with Regent and for your positive review, following your recent trip to Greenland. We very much appreciate your custom and look forward to assisting you again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Mongolia - a holiday of a life-time

We've been trying to go to Mongolia for years, but been thwarted first by covid and then by the closure of Russian airspace, making the cheapest flights impossible. We finally achieved our ambition and it more than lived up to our expectations. Very long flights, but well worth it - the countryside is amazing and full of contrasts, and the people and culture fascinating. A lot of driving (it's well worth spending at least two weeks there so as to explore widely), but each place was so different, and colourful - and, in May/June - teaming with new-born animals camels, horses goats etc. Plus our guide and driver were exemplary.

26 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Deborah,
Thank you very much for sharing your positive review of your recent trip with Regent. I'm delighted to note that you've finally managed to get over to Mongolia - it sounds like you had a fantastic time! I hope that we continue to have the opportunity to look after your travel plans.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

New travel agent for us but would definitely use again

We have used a different travel agent in the past for long haul holidays but selected Regent for Norway based initially on the price being reasonable. We had plenty of discussions about our requirements and the specialist, Moa, came up with some suggestions that we certainly wouldn't have thought of. The trip went off perfectly - all arrangements worked including some public transport options and we got to see many different areas of this beautiful country. We have offered feedback on our return over all the positives and one slight (and I mean slight) thing that could have been marginally better, all of which was received very positively. All in all great holiday

30 May 2025
Unprompted review
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Reply from Regent Holidays

Dear Alison,
Thank you for sharing such a wonderful review following your trip to Norway. We are thrilled to note that Moa's suggestions were thoroughly enjoyed and met your requirements so well.
I hope we continue to have the opportunity to look after your travel plans and provide you with wonderful experiences, in the fascinating destinations we feature.
Best wishes
Gemma - Customer Resolutions

Rated 4 out of 5 stars

Nearly bit off more than I could chew but it was worth it!

I'd always wanted to visit Skopje/North Macedonia and I was not dissapointed. A beautiful city, a heady cocktail of both old and new. The hotel was centrally located providing a tasty buffet breakfast and food and drink prices elsewhere where mostly very reasonable. The pre-booked excursions were well-conducted and I also had a few rides on Skopje's famous red London -like double-deckers!

4 June 2025
Unprompted review
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Reply from Regent Holidays

Dear Adrian,
It's a pleasure to read your review - thank you for taking the time to share this with us. I hope we have the opportunity to look after your next holiday plans.
Best wishes
Gemma - Customer Resolutions

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