Regency Reviews 1,333

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and friendly demeanor, both in-store and during delivery. The delivery service is consistently highlighted as efficient, prompt, and professional, with many appreciating the team's willingness to assemble items and remove packaging. People are also very satisfied with the quality of the products, finding them comfortable and well-made. However, some customers experienced issues with delivery estimates, noting that their items arrived later than initially promised. A few also mentioned that display mattresses in the showroom might not accurately represent the feel of a new mattress.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting efficient, prompt, and timely... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being informative,... See more

Service

Consumers find service to be positive, highlighting helpful and efficient interactions from sales to... See more

Product

Reviewers mention positive feedback about the product. Customers are very pleased with the quality and... See more

Quality

Users describe positive interactions with quality. Customers are very pleased with the quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. When planning our move to the island, Ben and his team helped furnish our home from top to bottom. Excellent service on teams, as we were based in the... See more

Rated 5 out of 5 stars

We recently bought a new bed from Regency with underbed storage, and we’re really pleased with it. There were lots of style options available, and we were able to choose one that lifts up from the bo... See more

Rated 5 out of 5 stars

I had a lot of help in store when choosing my chairs and was given as much time as I needed to choose the fabric. After placing my order I was given a provisional delivery date and my order arrived... See more

Rated 5 out of 5 stars

Regency arrived at the time they estimated they would - they delivered the bed without fuss and installed in the bedroom and took all the packaging away. The 3 people who came were pleasant and carin... See more


Company details

  1. Furniture Store

Written by the company

Regency offer a large range of beautiful, high quality beds, upholstery and home furnishings, with free delivery and others services available. Visit Regency today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

So efficient!

So efficient! Kept me informed the whole way. Delivery guys were extremely helpful. Would definitely use them again for services.

17 February 2026
Rated 5 out of 5 stars

We were impressed.

We were impressed with the way our sofas were completely sealed against the weather. The delivery was done quickly and efficiently, the men delivered when they said they would and were pleasant and polite.

11 February 2026
Rated 5 out of 5 stars

Brilliant Service

Quick, knowledgeable advice. Delivery itself was smooth and the men who delivered the couch knew what they were doing and were very helpful. Altogether a good experience and will certainly use Regency again (as I have in the past).

7 February 2026
Rated 5 out of 5 stars

Thank you so much for our new sofa

Thank you so much for our new sofa! We were so excited to have it delivered! The guys turned up earlier than I expected, bought the sofa in (it came in parts) really quickly and with no hassle, put it exactly where I wanted it and put it together so fast and efficiently it was like watching an F1 pit crew change a tyre! Thanks again so much and the delivery guys were great!

12 February 2026
Rated 4 out of 5 stars

A bit disappointed

I was hoping the bed would be put together by the people who delivered it so I was disappointed to hear that I would have to pay more to have that done for me.

11 February 2026
Rated 5 out of 5 stars

Brilliant service and great…

Brilliant service and great communication. The help and advice given when choosing a bed and mattress was thoughtful and very useful. All delivered and the old bed and mattress taken away.

6 February 2026
Rated 5 out of 5 stars

All round excellent

Very helpful shop staff. Delivery staff helped set up furniture. Friendly and on time. Excellent service

29 January 2026

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