Refresh Debt Advice Reviews 

977
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing excellent debt advice, taking time to listen carefully, and making them feel completely at ease during extremely stressful times. People deeply appreciate the supportive customer service, noting that professional advisors explain every single step clearly without showing any judgment or creating any confusion. However, some people mentioned experiencing initial communication challenges or difficulties when trying to get in touch before connecting with the right advisors. Despite this minor hurdle, consumers consistently state that the overall service remains incredibly helpful, prompt, reliable, and truly stress-free for everyone.

What people talk about most

Staff

Reviewers mention positive feedback about staff members being incredibly helpful, supportive, and completely... See more

Customer service

People report positive experiences with customer service, noting that advisors are consistently helpful,... See more

Service

Clients share positive opinions on service, highlighting outstanding support from the team. Consumers... See more

User experience

Reviewers highlight positive aspects of user experience, noting that interactions feel reassuring and free of... See more

Customer communications

Users describe ambiguous interactions with customer communications, expressing a mix of relief and difficulty... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

I spoke with Shane as I’ve previously been with another DMP company and had negative experience and was really worried but had positive reviews from people about refresh. This time round Shane made me... See more

Rated 5 out of 5 stars

I got in contact today as I really needed help with my debts, I spoke with Shane who was absolutely lovely and didn’t make me feel like the idiot I am for getting into debt, he gave me really good... See more

Rated 5 out of 5 stars

I came to refresh after a very turbulent time in my life, they were understanding, didn't judge and helped me to see a light in my very dark place currently. Keith was professional but so friendly... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

977 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(977)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ten out of ten

Roisin was extremely helpful and very understanding of my situation. The conversation was as easy as these conversations can be. I feel as though a weight has been lifted off my shoulders and can look forward to the future with a little less stress now

12 December 2025
Unprompted review
Rated 5 out of 5 stars

The best ever!

The best ever!
Shane provides excellent customer service and was extremely helpful and informative. He is unique to the industry.
Shane, they are lucky to have you.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a brilliant phone call today the…

I had a brilliant phone call today the guy who helped me was Shane he’s sorting things out for me he didn’t make me feel bad or sad he’s very friendly and helpful he’s come up with a perfect payment plan and I will be all clear in the future thanks 🤩 highly recommend

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I've feel very understandable and…

I've feel very understandable and supportive. Whole process was carried out professional and fully clear. Agent were holdings conversation friendly and doesn't let me feel like I'm judgment.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to a lovely lady Roisin…

I spoke to a lovely lady Roisin regarding my outstanding debt which I was drowning in. She made the process so easy and talked me through every step of the way. I could not recommend this company highly enough. They have made me see light at the end of a very dark tunnel. Thank.you.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Shane absolutely rocks!!!

I genuinely wish I could give more than 5 stars, Shane is 10000000% the man, he's genuine, he's not stuffy like some people can be, he didn't judge me and more over he even laughed at my jokes the most important thing is that he made me feel at ease with everything and I honestly couldn't be happier at all!!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I got in contact today as I really…

I got in contact today as I really needed help with my debts, I spoke with Shane who was absolutely lovely and didn’t make me feel like the idiot I am for getting into debt, he gave me really good advice and went through everything with me and come up with a solution to suit me.

Getting off the phone to Shane and knowing I had made step to improve my debt has honestly took a massive weight off my shoulders.

Thank you Shane xx

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Financial review

Spoke with Jayne today regarding my financial situation and was very pleased with her help and understanding very happy with Refresh cannot recommend enough they have helped us for years.Kind regards Ken.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I came to refresh after a very turbulent time in my life, they were understanding, didn't judge and helped me to see a light in my very dark place currently.
Keith was professional but so friendly and made the process easy in a time that has been so overwhelmingly stressful.
I honestly can't thank Refresh enough!
Highly recommend!

8 October 2025
Unprompted review

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