Refresh Debt Advice Reviews 

977
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing excellent debt advice, taking time to listen carefully, and making them feel completely at ease during extremely stressful times. People deeply appreciate the supportive customer service, noting that professional advisors explain every single step clearly without showing any judgment or creating any confusion. However, some people mentioned experiencing initial communication challenges or difficulties when trying to get in touch before connecting with the right advisors. Despite this minor hurdle, consumers consistently state that the overall service remains incredibly helpful, prompt, reliable, and truly stress-free for everyone.

What people talk about most

Staff

Reviewers mention positive feedback about staff members being incredibly helpful, supportive, and completely... See more

Customer service

People report positive experiences with customer service, noting that advisors are consistently helpful,... See more

Service

Clients share positive opinions on service, highlighting outstanding support from the team. Consumers... See more

User experience

Reviewers highlight positive aspects of user experience, noting that interactions feel reassuring and free of... See more

Customer communications

Users describe ambiguous interactions with customer communications, expressing a mix of relief and difficulty... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

I spoke with Shane as I’ve previously been with another DMP company and had negative experience and was really worried but had positive reviews from people about refresh. This time round Shane made me... See more

Rated 5 out of 5 stars

I got in contact today as I really needed help with my debts, I spoke with Shane who was absolutely lovely and didn’t make me feel like the idiot I am for getting into debt, he gave me really good... See more

Rated 5 out of 5 stars

I came to refresh after a very turbulent time in my life, they were understanding, didn't judge and helped me to see a light in my very dark place currently. Keith was professional but so friendly... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

977 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(977)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm in complete shock

I'm in complete shock, and in a very positive way, of course. I haven't encountered such a reliable, helpful, friendly, and understanding employee in a long time. I'd like to thank you from the bottom of my heart for your help.
I love it!!!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with Shane from Refresh

Spoke with Shane from Refresh, and he is credit to the company. Very calm in explaining and he made me feel understood in everything that i was dealing with regarding the debt. Thank you so much man, definitely feel refreshed after having a chat about the options that were available. And what i liked about Shane is there is no judgement in his voice or tone, it felt like i was chatting to a mate i have known for years. Thank you Shane, you are a legend.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Today I have been put in contact with Keith. He was lovely and extremely helpful. I was very anxious at the start of the call, but he listened to my worried, reassured me and put me at ease. Thank you so much.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I been in contact with Keith to help me…

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding
He went with me through whole process making sure I understand each step im so grateful for his help I was so nervous about calling but Keith made me feel welcome I can’t thank him enough really has taken some weight of my shoulders

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I called this company as I couldn’t get…

I called this company as I couldn’t get in touch with the company I was with and I believed Refresh Debt was part of them.

Spoke to Shane and he gave us the news that the company we are with wasn’t part of them, after he and myself did a bit of digging we notice they had stopped trading and Shane went above and beyond to get me a number which actually led me to the company that took over my old one. ( I haven’t mentioned the company that I was with and who bought them as it doesn’t seem right ) but my point is Shane could have just said sorry can’t help!!! But he didn’t. And I thank you for that.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Refresh Debt Services

Shane was beyond belief, absolutely great. He made me feel secure and everything was clear there was no jargon or places where I didn’t understand what I need from him. He was great, thankyou Shane 🙏

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a massive thank you…

I would like to say a massive thank you to Brenna Cullen and all of the team at Refresh Debt from start to my finish with them as of 14/1/2026 they have been superb no object i threw at them they sorted for me i would and will tell anyone that is suffering with debt to contact them to help once again
THANK YOU VERY MUCH

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, literally took all my troubles away, huge support and they genuine care and want the best financial future possible for you!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Refresh

Highly recommend Refresh. I have used them in the past and successfully paid off all debts. I didn’t hesitate when having to use them again. Roison was fantastic and got the ball rolling the same day.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Really indeed a relief speaking to …

Really indeed a relief speaking to Refresh advisors. Roisin was wonderful explaining everything in detail advising the pros and cons , and giving you simultaneously room to make an informed decision. They make you feel and show you there is actually a way forward to solve your financial problems.

17 December 2025
Unprompted review

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