Reeves Group Reviews 

897
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, often highlighting their ability to explain complex information clearly and patiently. The service is frequently described as excellent, with many people appreciating the thorough reviews, clear advice, and ongoing support that leads to significant pension growth. Reviewers are particularly impressed with the smooth user experience, noting the well-organized processes, effective communication, and the absence of pressure to commit. However, some customers also mentioned that they dealt with multiple advisors over time, and a few felt that consultants could be inexperienced.

What people talk about most

Staff

Consumers find staff to be professional, polite, and attentive, with many reviewers highlighting their... See more

Service

Customers consistently note positive experiences with service, often praising the clear, concise, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the clear, prompt, and professional... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is easy, painless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came across Reeves through their YouTube videos and took up option of free pension review. Completed review with Andrew, very professional in approach and thorough in work completed. Whilst we have n... See more

Company replied

Rated 5 out of 5 stars

We reached out to Group about two years ago as we wanted to make sure we were managing our finances and especially our pensions as efficiently as possible After our initial (free!) consultation we dec... See more

Company replied

Rated 5 out of 5 stars

Carl talked me through my options based on two pensions that were not working for me. Very clear and concise advice and I will be making the move to suggested consolidated new pension. Look forward... See more

Company replied

Rated 5 out of 5 stars

I spoke with a wonderful colleague from Reeves called Ellis Bowen, he was extremely well informed, had a level of expertise that filled me with confidence. It was not a sales pitch which I was worrie... See more

Company replied


Company details

  1. Financial Consultant

Written by the company

Reeves Group has over 100 employees and founding brand, Reeves Independent has been an FT Adviser Top 100 financial advice firm four years running. All Reeves Group brands work to the joint objective of putting our clients at the heart of everything we do. Reeves Group Brands: Reeves Independent - Pension specialists. We work with you to create a bespoke plan, ensuring you get the retirement you deserve. Reeves Financial Services - Our expert advice can help you navigate complicated markets and make your money work harder.


Contact info

4.8

Excellent

TrustScore 5 out of 5

897 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(897)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A great company

We've been with Reeves for a couple of years now. We have found them to be knowledgeable and good to deal with. They do what they say they will do and are very helpful. I'm really happy for now.

26 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for the kind feedback. We’re really pleased to hear you’ve found the team knowledgeable, helpful and true to their word. It means a lot that you’re happy with the service, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Above and beyond my expectations

I have been a customer of Reeves for 3 years now, their expertise, clear advice, monthly updates and face to face client reviews are exceptional. I cannot rate them highly enough. I have seen fantastic growth of my pension funds which though this can slow down, Reeves's staff are always on the ball. If you need advice, which is free and not an obligation to use them. I would highly recommend you do get a review, and see for yourself.

20 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for taking the time to write this review. We really appreciate your trust over the past three years and it’s great to hear that the advice, updates and reviews have made a genuine difference for you. Markets will always move around, but our focus is staying proactive and keeping clients informed and confident in their plans. Thanks again for the recommendation, it genuinely means a lot to the whole Reeves team.

Rated 5 out of 5 stars

Excellent knowledge

Excellent knowledge. Polite. Easy to trust. Highly recommended by friend and I would also highly recommend.

9 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your kind words. We’re thrilled to hear you felt confident and supported throughout your experience. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Annual Review

The Reeves team have made the whole experience so easy and helped make our dreams come true.

My recent review with Stephen was brilliant, supportive and informative giving me the confidence in my plan.

21 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for such a lovely review. We’re delighted to hear that the Reeves team have made the experience easy and helped bring your plans to life. It’s especially great to know that your annual review with Stephen was supportive, informative, and gave you confidence in your plan. We really appreciate you taking the time to share your feedback and look forward to continuing to support you in the years ahead.

Rated 1 out of 5 stars

Very disappointing

Very disappointing, and completely overrated. Once you are on board your points of contact are very junior and lead by script rather than bespoke and knowledge based advise. Their management charges and costs are extremely high, I've found much better rates and pension performance without too much effort, less that half the annual cost and x 3 the performance. Be VERY careful, what looks good on the outside ISN'T!!!! Was a client for 6 years.

5 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hello,

We’re sorry to read that your experience did not meet expectations and that you feel disappointed with the service you received.

Our approach to advice is built around long-term relationships, suitability and oversight, with all client interactions supported by qualified advisers and clear governance. Fees and charges are disclosed at the outset and reviewed regularly, alongside investment performance, to ensure clients understand both cost and value in the context of their individual objectives and risk profile.

We recognise that comparisons between providers can vary significantly depending on investment strategy, time horizon and market conditions, and that not every approach will be right for every client. We regret that, in your case, the service did not deliver the outcome you were seeking.

We take all feedback seriously and will use it to continually review and improve our service standards.

Rated 5 out of 5 stars

10/10 for Reeves

I’ve been with Reeves for donkeys years and wouldn’t go anywhere else. I’ve seen this company grow and mature and I’ve been delighted with how it’s developed. I now have Chris Lockerbie as my financial advisor and he is 10/10. He keeps things simple, explains everything in a calm manner and makes me feel reassured. I have recommended friends to move their pensions across to Reeves and would recommend others to do the same. Thanks for your continuous help Chris.

20 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hello Lisa,

What a fantastic review to read. Thank you for your loyalty over the years and for trusting us as we have grown. It is wonderful to hear that Chris has continued to deliver the level of service you expect and that his approach leaves you feeling reassured. Your recommendations mean a great deal and we truly appreciate them. Thank you again for your ongoing support.

Rated 5 out of 5 stars

Useful advice

Stephen understood my requirements as most of the Reeves team seem to and opened my eyes to an easy win which I will be pursuing.

20 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing this feedback. It is great to hear that Stephen understood your requirements and was able to highlight a straightforward opportunity for you to pursue. We are pleased you found the advice useful and appreciate you taking the time to leave a review. If you need any further support as you progress this, we are here to help.

Rated 5 out of 5 stars

I have recently become a new client of…

I have recently become a new client of Reeves. Sandy Haire and Oliver Ashwell were amazingly professional and put me at ease given I am someone who is new to the world of pensions management. So far so good!

5 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind words. We’re delighted to hear that Sandy and Oliver made your first experience with Reeves so positive and helped you feel confident about your pensions. We look forward to supporting you on your financial journey.

Rated 5 out of 5 stars

Reeves for my Pensions and best Advice

I Have done some research and Reeves have a very good reputation , i have a few pensions and wanted to get advice on how to get the best out of them.

I spoke to their representative Adam Bateman and was excellent went through all my pensions and we discussed a plan on the best way to utilise them so i have good options when i retire , he also opened my eyes to senario's that i was unaware of , i have signed up now and look forward to working together
Steve

16 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your review, Steve. We're thrilled to hear that Adam was able to guide you through your pensions and provide insight into options you hadn’t considered. It's great to know you feel confident in the plan you’ve set up, and we look forward to supporting you as you work towards your retirement goals.

Rated 5 out of 5 stars

Trusted and reliable

Consistent, neutral and sound advice from tax to pension planning. My pension has performed extremely well with Reeves and I would highly recommend.

15 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your feedback. We're delighted to hear that our advice and pension management have met your expectations, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Pension Review

Today I had a review of my existing pensions, one of which is managed by Reeves and the other I'll be moving to them as soon as I am able. Having been a customer for only 9 months I'm really impressed with the offer that Reeves provide with learning/education through webinars, to their hands on approach and customer service. Today's review was with Elliot and he was superb in explaining my pension growth and modelling my retirement strategy, making it simple to understand and giving me the time to ask questions.
Overall I'm very happy with what Reeves has to offer.

15 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your experience. We're thrilled to hear that Elliot made your pension review clear and helpful, and that our webinars and hands-on approach are making a difference. It's great to know you're happy with Reeves and the support we provide.

Rated 5 out of 5 stars

Another great annual review

I am entering my 4th year with Reeves since my retirement. Every step of the way Reeves, especially Chris my advisor, have been there to guide me through the complexity of pension management. I have access to all the information and regular reviews where updates to my personal circumstances are discussed, scenarios are explored and plans are drawn up. I have just had my latest annual review with Chris who is very thorough and explains everything, sometimes twice if something is particularly taxing (!) and never rushes. He always listens and I always come away assured that my best interests are being looked after.

12 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing this. We are glad to hear your reviews with Chris continue to give you clarity and confidence. We appreciate your trust and look forward to supporting you for many years to come.

Rated 5 out of 5 stars

Excellent Company

Would highly recommend Reeves! Always efficient, professional and helpful. Have been with them for a few years now and have dealt with all team members during that time. Particularly helpful advice from Chris Lockerbie from the start.

13 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hello Julie,

Thank you for taking the time to share this. We are pleased to hear that your experience with Reeves has been consistently efficient, professional and helpful. It is great to know you have had positive interactions with the wider team over the years, and we will make sure Chris is aware of your comments regarding his support from the outset. We appreciate your recommendation and look forward to continuing to work with you.

Rated 5 out of 5 stars

I am talking about my pension

I am talking about my pension, so I don't use these words lightly - OUTSTANDING - from the Inception of consolidating my many work pensions to the regular reviews and subsequent actions James Faley and Reeves provide have been nothing short of OUTSTANDING - I was missing out on so many opportunities and blindly leaving my multiple pots to stagnate - James Faley has TRANSFORMED by position to one where I now am in a position to retire with TOTAL confidence - I'm going to say it again -OUTSTANDING !

14 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for such a generous review. It's always great to hear such wonderful words. We’re pleased to hear that the consolidation of your pensions and our ongoing reviews have helped put you in a confident position for retirement. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Another Year Another Annual Review

Another year, another annual review. As ever, nothing but praise for Reeves and my adviser of choice, Chris Lockerbie.

With my plan exceeding expectations alongside an excellent return on investment and an engaging, interesting chat with Chris, there’s seriously nothing to be glum about.

Five star service for sure. If you’re looking for good, sound, reliable pension advice and management, look no further - you’ve just found it.

12 January 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear your plan continues to exceed expectations and that you enjoyed another positive annual review with Chris.

Your kind words mean a great deal to both Chris, and all of us here at Reeves, and we really appreciate your continued trust and recommendation.

Rated 5 out of 5 stars

Fully Recommend Sandy Haire from Reeves

Sandy and her team were excellent collating all my pension details and creating a meaningful plan to get me to retirement. Totally helpful and constructive.

10 December 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

We’re delighted to hear that Sandy and the team were able to bring everything together and create a clear, meaningful plan to guide you toward retirement. Taking the time to understand the full picture is so important, and it’s great to know you found the process helpful and constructive.

We’ll be sure to pass your feedback on to Sandy and the team. It really does mean a lot to us.

Rated 5 out of 5 stars

Excellent organisation, highly recommend

I discovered Reeves via a linkedin approach from them, offering me a pension review. Having worked in a wide number of organisations and with multiple pension schemes, I accepted the offer. An independent advisor, Adam Bateman, spent a considerable amount of time reviewing my schemes and making recommendations of how to best maximise my pensions. Some we kept where they were, as they were performing well, others were moved to Reeves management, where the options to grow were much higher. Kyle and the rest of the team have maintained constant communication and been very thorough. The meeting was in accordance with IFA, and not a sell. I've been really impressed by Reeves, they are professional, great communication, have my best interests in mind, and definitely no pressure. I would highly recommend them, the team and their approach. They are knowledgeable, informed and have a much wider portfolio of options which will, I hope, enhance my pensions into a more profitable long term investment.

4 December 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind review and recommendation. We’re really pleased you found our advice professional, thorough, and pressure-free. Adam, Kyle, and the team will appreciate your feedback, and we look forward to continuing to support your long-term plans.

Rated 1 out of 5 stars

Keep Your Money Away from Reeves Group

Reeves Group does not act in the best interest of their clients. Their priority seems to be convincing you to invest with them, not delivering results. Their so-called investment strategy is extremely poor—returns are about 3% lower than other pension funds.
The consultants they assign are young and inexperienced, which became obvious in my case. The final straw was when they sold all my assets and left everything in cash for an entire month! What kind of investment company does that? I could have earned more by simply keeping my money in an ISA account.
My advice: you can listen to their nice sales pitch, but do not trust them with your money.

30 September 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience and understand how frustrating this can feel.

We did contact you earlier this year after a similar review to try to better understand your concerns and discuss them with you directly.

We regret that we were not able to meet your expectations on this occasion and appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

New customer

I've been happy with the Pension review service organised with Sandeep. She was professional , thorough , friendly throughout the process. As a result of this useful review , I'm now a new customer. Thanks

30 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your comments. It’s great to hear that Sandeep made the pension review thorough and easy to follow. We’re pleased the process helped you decide to join us.

Rated 5 out of 5 stars

My investment is growing

My investment is growing and I enjoy the “no nonsense” advice and graphical projections of how I can make my money work for me in retirement.

Elliot Buchanan is efficient and professional in his approach.

I would not hesitate to recommend.

19 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your feedback. It’s great to hear that you’re seeing your investment grow and that the straightforward advice and projections have been useful in planning for retirement. We appreciate your recommendation.

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