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Redgate Lodge Reviews 

1,001
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, knowledgeable, and friendly staff for making vehicle purchases remarkably smooth and completely stress-free. Reviewers note that sales representatives are welcoming and never apply any hard-sell tactics. Consumers also highlight the exceptional customer service, noting that team members are extremely helpful and attentive from start to finish. People appreciate the fantastic car selection, straightforward purchasing procedures, and efficient handling of paperwork without any unwanted pressure or hassle. Buyers express high satisfaction, mentioning that vehicles are exceptionally well-prepared, clean, and delivered in pristine condition. Many individuals state they would gladly recommend the dealership to family and friends for future purchases.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the team for providing friendly, efficient,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, smooth, and hassle-free... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was not looking forward to car shopping! Luckily, I found a lovely little Polo, low mileage and very clean. Paul made the experience pain free, very efficient, knowledgeable and friendly service. Pick... See more

Company replied

Rated 5 out of 5 stars

Having recently purchased a Ford Focus Vignale the customer service I received from all the team was first class.A special thanks must go to Will,Stew and Jamie for sorting a few little niggly things... See more

Company replied

Rated 5 out of 5 stars

Great car selection and no unrequested pressure from sales staff to buy until help was needed. Once we decided on a car the purchasing process was straighforward, again with no pressure to upsell serv... See more

Company replied

Rated 5 out of 5 stars

Very professional company car bought and acquired same day. Paul handled everything highly recommended this company. Also got a fantastic trade in deal well worth trying here if they have what you are... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

We are a used car specialist based in Shiremoor, Newcastle Upon Tyne. We are based at the north end of the Cobalt Business Park, and we are only 1 mile from the Silverlink Shopping Park, covering Whitley bay, Wallsend, North Shields, Tynemouth, North Tyneside & the North East. We offer quality used cars at very affordable prices. If you are looking for fantastic savings on your first car or looking to upgrade, you can be sure that you will find competitive prices and the best service from Redgate Lodge. Bosch Car Service – Redgate Lodge positioned in North Tyneside, opposite The Village Hotel at The Cobalt, have some fantastic offers on MOT, Car Servicing, Engine Diagnostics, Exhausts, Car Batteries and Discount Tyres at trade prices. Book in online or request a quote for any car repairs you may have. Redgate Lodge Bodyshop is situated on Westmorland Road in North Shields. We have a fully operational vehicle body shop that takes care of all of our bodywork and we have two large vehicle ovens, large enough for vans.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(1,001)

379 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely impressed

Extremely impressed buying a car for my daughter. From looking to driving away the service has been 1st class.
I must complement Sam the executive salesman...very professional and Friendly. A total pleasure to deal with.
Highly recommend.

12 April 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your wonderful review! We’re delighted to hear that Sam provided such professional and friendly service. We hope your daughter enjoys her new car, and we really appreciate the recommendation!

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Will was very professional and walked me through all my options. Great customer service, and car is exactly as described! Would highly recommend and will use again!

11 April 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for the great feedback! We’re so pleased to hear you had an amazing experience and that Will looked after you so well. Enjoy your new car, and we look forward to welcoming you back in the future

Rated 5 out of 5 stars

Returning Customer would recommend.

3rd time using Redgate Lodge so that must say something. Always a pleasant experience with helpful staff. No pressure selling allowing to browse at own pace.
Dealt with Sam the last few times and a constant updates on progress was provided throughout the purchase process.
Would Recommend.

8 April 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your continued support! We’re delighted you’ve consistently had a great experience, and we’ll be sure to pass your kind words on to Sam. Enjoy your new car, and we look forward to seeing you again!

Rated 5 out of 5 stars

Had the pleasure of buying a Mercedes…

Had the pleasure of buying a Mercedes from redgate working with Sam, great customer service and very happy with how thorough the team were before giving me the car. Cannot fault the service.

8 April 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your kind review! We’re really pleased to hear you had a great experience with Sam and the team, and that you’re happy with your Mercedes. Enjoy your new car!

Rated 5 out of 5 stars

Great customer service

Very helpful service and answered all my questions with ease, would highly recommend to anyone looking to buy either for the first time or any time in general, would come back here in the future.

7 April 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your kind words!

We’re glad you found the service helpful and that all your questions were answered with ease. It’s great to hear you’d recommend us and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Hassle free experience and 5 stars to Will

We have been through the best experience buying our new golf R from redgate lodge this is our 2nd car we've purchased and again it was totally hassle free and cant thank Will enough hes been brilliant from the start to the day we collected it. Thanks again Will its been a pleasure

7 April 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your continued support, it really means a lot to us!

We’re delighted to hear you had another hassle free experience and that Will looked after you so well from start to finish. Enjoy your new Golf R, a fantastic choice!

Thanks again, it’s always a pleasure.

Rated 5 out of 5 stars

Orange M140i

Dealt with Will buying an M140i. Top service would recommend was very hassle free. Really happy with my new car- smooth drive comfortable interior, and great features. It feels reliable and enjoyable to drive. Overall a great purchase and definitely worth it would definitely recommend Redgate Lodge.

3 April 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your great feedback!

We’re pleased to hear Will made the process hassle-free and that you’re enjoying your M140i, it’s a fantastic car. Delighted you’re happy with both the drive and features.

Thanks again for the recommendation, and enjoy every mile!

Rated 5 out of 5 stars

So far so good!

Recently travelled from Scotland to buy my new car from Paul Laidler. They gave me a really reasonable price for my part exchange and everything was really easy… in fact most of it was done via WhatsApp which was so convenient for me trying to organise it in between work meetings etc. Paul helped me with transferring my private plate and ensured I had all the info I needed. Loving the car so far… so far so good!

25 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for travelling down from Scotland!

Great to hear everything was smooth and convenient, and that Paul made the process easy for you. Delighted you’re loving your new car!

Enjoy every mile, and thanks again for your feedback.

Rated 5 out of 5 stars

i20 N

Just come away with a Hyundai i20 N today, very relaxed with no pressure sales. Andy was great and told me everything I needed to know and made sure that it was quick and easy to get my new car. Would recommend :)

29 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the great review. Enjoy your new car!

Rated 5 out of 5 stars

Great experience for me.. thanks Will

Dealt with a young man called Will, really great experience all round, efficient and very friendly, went above and beyond for me, everything completed in a fast time and will defo go back for my next car too. Thanks again Will

28 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the great review. Enjoy your new car!

Rated 5 out of 5 stars

Genuine pleasure to deal with

We recently purchased a car from this garage and had a fantastic experience from start to finish. Paul Laidler was the staff member who looked after us, and he couldn’t have been more helpful or knowledgeable. He took the time to answer all our questions and made the whole process feel easy and stress-free.
What really stood out was the customer service — friendly, professional, and genuinely welcoming. Paul came across as a genuinely nice bloke, and there were absolutely no pushy sales tactics, which made a big difference.
It was a genuine pleasure to deal with him, and we wouldn’t hesitate to recommend this garage to others. Thanks again for such a smooth and positive experience!

27 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your kind review.

We’re really pleased Paul was able to make the whole process easy, relaxed, and stress-free for you. I’ll be sure to pass your feedback on to Paul.

We really appreciate your recommendation and support.

Rated 5 out of 5 stars

Mk8 ford st

I had Andy, one of the sales executives help me to purchase my car. He kept me up to date with everything and didn’t have any problems receiving the car. Great place to go.

27 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the great review. Enjoy your new car!

Rated 5 out of 5 stars

Seen the vehicle online

Seen the vehicle online , Contacted via WhatsApp and kept up up to date through the whole process , excellent service on the day of collection by Andy , would definitely recommend Redgate Lodge.

26 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thanks for the great review, we will be sure to pass this on to Andy

Rated 5 out of 5 stars

Seat Ateca xcellence

I seen the car on Car Gurus, and WhatsApp messaged Redgate lodge, where they were very quick to reply. I advised I was interested in the Seat Ateca. Andy then asked if it was OK to call me as it was easier to go over on the phone rather than messages back and forth. He explained everything on the phone and reserved the car for me to come and have a look a few days later. I travelled over from Cumbria where the car was ready and waiting. Andy was very efficient and had everything ready for me to buy the car. Very happy 😊.

21 March 2026
Unprompted review
Redgate Lodge logo

Reply from Redgate Lodge

Thank you for your great review.

We’re really pleased Andy could make the process quick and straightforward for you and get everything ready on your arrival from Cumbria. I’ll be sure to pass your feedback on to Andy.

Everyone at Redgate Lodge really appreciates your support — enjoy your new car!

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