Absolutely amazing team and very welcoming and comforting. Sam sold me my car and made everything a relaxed and easy going process, even took the car to a quieter location for me to test drive comfo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Fantastic service at Redgate Lodge. Dealt with Paul Laidler from start to finish in purchasing new car. Friendly and knowledgeable and talked us through everything we needed to know. No hard upselling... See more
Company replied
This is garage that we have used several times. There is no pressure on you to buy, just a friendly approach to looking at and considering a purchase. Their standards of preparation of a used vehicle... See more
Company replied
From my initial enquiry through to arranging the deal, finance, and collection, Andy made the entire process incredibly simple. This was genuinely one of the best experiences I’ve had when buying a ca... See more
Company replied
Company details
Written by the company
We are a used car specialist based in Shiremoor, Newcastle Upon Tyne. We are based at the north end of the Cobalt Business Park, and we are only 1 mile from the Silverlink Shopping Park, covering Whitley bay, Wallsend, North Shields, Tynemouth, North Tyneside & the North East. We offer quality used cars at very affordable prices. If you are looking for fantastic savings on your first car or looking to upgrade, you can be sure that you will find competitive prices and the best service from Redgate Lodge. Bosch Car Service – Redgate Lodge positioned in North Tyneside, opposite The Village Hotel at The Cobalt, have some fantastic offers on MOT, Car Servicing, Engine Diagnostics, Exhausts, Car Batteries and Discount Tyres at trade prices. Book in online or request a quote for any car repairs you may have. Redgate Lodge Bodyshop is situated on Westmorland Road in North Shields. We have a fully operational vehicle body shop that takes care of all of our bodywork and we have two large vehicle ovens, large enough for vans.
Contact info
New York Road, NE27 0ER, North Shields, United Kingdom
- 01912661081
- enquireies@redgatelodge.co.uk
- www.redgatelodge.co.uk
4.8
Excellent
857 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very kind and honest
very kind and honest, helpful throughout the process
22 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review
Bought a Golf GTI recently with Paul…
Bought a Golf GTI recently with Paul laidler, made it such an easy and simple process throughout would highly recommend
22 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review
Will sold me my 2nd BMW
Will sold me my 2nd BMW, excellent service, very helpful, could not fault Redgate if I tried, 100% would recommend, I’ll definitely be back for my next car.
21 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you so much for the great review
Thank you Sam
Sam made the experience hassle free. Helped me get a lovely motor. Nice guy didn’t feel pressured at all. It Was like dealing with a friend. Really appreciate Sam and everyone at redgate for the full process
20 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your kind review! We’re so pleased to hear Sam made the experience easy and pressure-free for you. Enjoy your new car, and we really appreciate your support!
We dealt with Sam with the purchase of…BMW Z4
We dealt with Sam with the purchase of a fabulous BMW Z4. Sam was great to deal with, no pressure, knowledgeable and very professional. This is the second time we’ve bought from Redgate Lodge and won’t be the last. Thanks again Sam for everything. Rob and Tania.
20 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your wonderful review, Rob and Tania! We’re delighted to hear you enjoyed another great experience with Sam and that you’re pleased with your BMW Z4. We really appreciate your continued support and look forward to seeing you again in the future!
Highly recommend
I was provided excellent customer service in and out of working hours by Sam. He was helpful throughout the entire process and very informative, any questions relating to the process Sam was happy to assist and talk me through what’s best and different options. Would highly recommend and will be using again in the future.
20 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your great review! We’re delighted to hear Sam provided excellent service throughout and kept you well informed every step of the way. We really appreciate the recommendation and look forward to helping you again in the future!
Brilliant service from Sam at Redgate…
Brilliant service from Sam at Redgate Lodge and car was immaculate. Genuinely couldn’t fault them at all. Will be my first stop if I’m ever looking for another car in the future.
18 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the fantastic feedback! We’re so pleased to hear Sam provided brilliant service and that the car was immaculate. We really appreciate your support and look forward to helping you again in the future!
New car day
Just picked my new car up today Will was amazing very helpful and did everything we asked, this is my second car from here would highly recommend if anyone is thinking on changing their car.
17 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your kind review and for choosing us again! We’re delighted to hear Will looked after you so well. Enjoy your new car, and we really appreciate the recommendation!
Fantastic service at Redgate Lodge
Fantastic service at Redgate Lodge. Dealt with Paul Laidler from start to finish in purchasing new car. Friendly and knowledgeable and talked us through everything we needed to know. No hard upselling. Would recommend 100%
17 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your great review! We’re so pleased to hear you had a fantastic experience with Paul and that everything was clear and pressure-free throughout. We really appreciate the recommendation and hope you enjoy your new car!
Brilliant service
Brilliant service! Couldn’t have been more straightforward
17 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review
Golf GTI
I bought my golf GTI And had the pleasure of dealing with Sam who through out the process was a dream to do a deal with, very professional and did everything he could to make the sale as smooth as can be.
Car is perfect and couldn’t be happier. I would recommend Redgate to anyone and If I ever want to change car again redgate will be the dealer I use.
15 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your fantastic review! We’re delighted to hear you had such a smooth experience with Sam and that you’re so happy with your Golf GTI. We really appreciate the recommendation and look forward to helping you again in the future!
Bought a new car troubles free…
Bought a new car troubles free transaction no stress great customer service
13 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review
Extremely impressed
Extremely impressed buying a car for my daughter. From looking to driving away the service has been 1st class.
I must complement Sam the executive salesman...very professional and Friendly. A total pleasure to deal with.
Highly recommend.
12 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your wonderful review! We’re delighted to hear that Sam provided such professional and friendly service. We hope your daughter enjoys her new car, and we really appreciate the recommendation!
Amazing experience
Amazing experience! Will was very professional and walked me through all my options. Great customer service, and car is exactly as described! Would highly recommend and will use again!
11 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great feedback! We’re so pleased to hear you had an amazing experience and that Will looked after you so well. Enjoy your new car, and we look forward to welcoming you back in the future
Just bought second hand Audi A3 today…
Just bought second hand Audi A3 today lovely car and great service today from Paul. Highly Recommend!
11 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review
Returning Customer would recommend.
3rd time using Redgate Lodge so that must say something. Always a pleasant experience with helpful staff. No pressure selling allowing to browse at own pace.
Dealt with Sam the last few times and a constant updates on progress was provided throughout the purchase process.
Would Recommend.
8 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your continued support! We’re delighted you’ve consistently had a great experience, and we’ll be sure to pass your kind words on to Sam. Enjoy your new car, and we look forward to seeing you again!
Had the pleasure of buying a Mercedes…
Had the pleasure of buying a Mercedes from redgate working with Sam, great customer service and very happy with how thorough the team were before giving me the car. Cannot fault the service.
8 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your kind review! We’re really pleased to hear you had a great experience with Sam and the team, and that you’re happy with your Mercedes. Enjoy your new car!
Paul was very thorough and helpful…
Paul was very thorough and helpful during the whole process, cannot fault the service
8 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review!
Great customer service
Very helpful service and answered all my questions with ease, would highly recommend to anyone looking to buy either for the first time or any time in general, would come back here in the future.
7 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your kind words!
We’re glad you found the service helpful and that all your questions were answered with ease. It’s great to hear you’d recommend us and we look forward to welcoming you back in the future.
Hassle free experience and 5 stars to Will
We have been through the best experience buying our new golf R from redgate lodge this is our 2nd car we've purchased and again it was totally hassle free and cant thank Will enough hes been brilliant from the start to the day we collected it. Thanks again Will its been a pleasure
7 April 2026
Unprompted review
Reply from Redgate Lodge
Thank you for your continued support, it really means a lot to us!
We’re delighted to hear you had another hassle free experience and that Will looked after you so well from start to finish. Enjoy your new Golf R, a fantastic choice!
Thanks again, it’s always a pleasure.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.