After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately befor... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Today Chris + Konrad delivered, set up + adjusted my Dual Control Recliner Chair. They took a lot of time + effort to get it just right. They also explained the technical details carefully so we could... See more
Company replied
Very good customer service,delivery people very polite and prompt in putting up new bed,and also explaining everything to us Neil and Mel very good helping out dismantling old bed and showing us... See more
Company replied
Martin and Stuart, delivered order number 1034SRC17187. They were quite simply a credit to your company. They called ahead to give me an approximate time of delivery. They arrived bang on time, and w... See more
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Company details
The Recliner Factory
Written by the company
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Contact info
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, United Kingdom
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Recliner chair
The sales man was very experienced a d helpful very pleased with his delivery of the recliner chair. He is a Asset to his company. Highly recommended
17 June 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that you found our salesperson experienced and helpful, and that you’re very pleased with your reclining chair.
Your comments mean a great deal to us , we couldn’t agree more that he is a real asset to the company. Thank you also for your recommendation, it’s truly appreciated.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Chuckle brothers
Stuart and Scott were fantastic and repaired the chair without any problems. They arrived early and were very polite too.
17 June 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Stuart and Scott were able to repair your chair quickly and without any issues.
It’s great to know they arrived early and provided such polite and professional service throughout. Your kind words mean a lot to us, and we’ll be sure to pass your praise on to them, they’ll be very pleased to hear it.
If you need anything at all in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
My new recliner chair is good
My new recliner chair is as good as I was expecting so very happy.
The two engineers who delivered chair Steve and Laurence were really courteous and helpful and explained all the features patiently.
8 June 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that your new recliner chair met your expectations and that you’re very happy with it.
It’s great to know that Steve and Laurence provided such courteous and helpful service, taking the time to patiently explain all of the features. That level of care is exactly what we aim to deliver.
We’ll be sure to pass your kind words on to them, they’ll be very pleased to hear it. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Chair delivery
Lawrence & Scott who delivered our chairs were polite, efficient and on time. We had already had a message to say what time they were arriving. They set everything up, ensured we knew how to use the remote controls and took away our old furniture leaving no mess.
4 June 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Lawrence and Scott provided such polite, efficient, and punctual service, and that the pre‑delivery communication helped everything run smoothly.
It’s great to know they took the time to set everything up, explain the controls clearly, and remove your old furniture, leaving everything tidy. That’s exactly the level of service we aim to deliver.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to the team. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Absolutely fantastic
Absolutely fantastic, Chris and Konrad were very friendly and took time to run through everything that has been. Would recommend highly. 5 star treatment
3 June 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your fantastic feedback. We’re delighted to hear that Chris and Konrad provided such friendly and attentive service, taking the time to go through everything with you and ensure you felt fully confident.
Your recommendation and “5‑star treatment” really mean a lot to us, and we’ll be sure to pass your kind words on to both Chris and Konrad — they’ll be thrilled to hear it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Neil & Richard arrived within the…
Neil & Richard arrived within the timeframe. They were extremely informative about my bed, explained in detail what the mechanics do, how the bed is operated, and Neil & Richard were happy to answer all my questions, great service, great guys too. I wish all teams were like Neil & Richard.
29 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Neil and Richard arrived within the expected timeframe and provided such informative and detailed support during your delivery.
It’s great to know they thoroughly explained how your bed works and took the time to answer all of your questions, ensuring you felt completely confident. Your kind words about their service really mean a lot, and we’ll be sure to pass your praise on to them — they’ll be thrilled to hear it.
We truly appreciate your comments, especially your note about wishing all teams were like Neil and Richard — that’s exactly the standard we aim for.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Neil and Martin delivered our bed…
Neil and Martin delivered our bed today,they done a lovely job they were helpful and professional .jan and ray Holt.
28 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Neil and Martin did a great job delivering and setting up your new bed, and that you found them both helpful and professional throughout.
Your kind words mean a lot to us, and we’ll be sure to pass your thanks on to them — they’ll be very pleased to hear it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
The engineers were absolutely amazing
The engineers were absolutely amazing. So polite and explained everything to me. They fixed my recliner chair and I am so pleased
Excellent Service .*Ian and Frankie*
Thank you so much . I hope your company realise they have two very valued members of your Team !
22 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Ian and Frankie provided such amazing service — being polite, helpful, and taking the time to clearly explain everything.
It’s great to know they were able to get your recliner chair working again and that you’re so pleased with the result. Your kind words really mean a lot, and we’ll be sure to pass your praise on to both Ian and Frankie — they’ll be thrilled to hear it.
Thank you again for your lovely comments, and if you need anything at all in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Excellent Installation Service
Chris and Konrad delivered and installed my recliner chair. They were very friendly, very professional. They installed the chair, made sure everything worked as it should. They then got me to sit in the chair to make sure I was happy with the chair and was confident with all the buttons. Chris also went through the manual. Can’t praise these guys highly enough.
22 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Chris and Konrad provided such friendly and professional service during your recliner chair delivery and installation.
It’s great to know they ensured everything was set up perfectly, took the time to guide you through all the features, and made sure you felt completely comfortable and confident using your new chair. That level of care is exactly what we aim to deliver.
Your kind words mean a great deal to us, and we’ll be sure to pass your praise on to both Chris and Konrad — they’ll be thrilled to hear it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Very friendly and efficient service.
Very efficient delivery service from arrival. Removed old chair easily with no fuss. Assembled our new chair in no time and gave a full test run to show all the features and ensure there were no issues. The men were very friendly and courteous.
19 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that the delivery went so smoothly, from removing your old chair without any fuss to assembling your new one quickly and efficiently.
It’s great to know the team took the time to demonstrate all the features and ensure everything was working perfectly before leaving, all while being friendly and courteous throughout.
We really appreciate you taking the time to share your experience, and if you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Craig was very professional
Craig was very professional. Took care with bringing in the demo chair ensuring rug was under the wheels. He went through all the specifications and dimensions. Really pleased we waited for the visit and the demo. Mum has snapped up the chair as its all made to measure. 10 stars.
16 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your fantastic review. We’re delighted to hear that Craig provided such a professional and considerate demonstration, taking care to protect your home while setting everything up.
It’s great to know he explained all the specifications and dimensions clearly, helping you feel confident in your decision. We’re especially pleased to hear that your mum is so happy with her made‑to‑measure chair — and your “10 stars” truly means a lot to us!
We’ll be sure to pass your kind words on to Craig. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Thank you
Thank you to Steve and Laurence for delivering my chair (order ref SRC17713). Very polite and helpful in explaining everything.
15 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Steve and Laurence provided such polite and helpful service when delivering your chair, and that they took the time to clearly explain everything to you.
Your order reference is appreciated, and we’re really pleased to know you had such a positive experience. We’ll be sure to pass your kind words on to both of them.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Alastair was very informative not…
Alastair was very informative not pushy at all friendly. A great product and a good demonstration
14 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Alastair provided such an informative, friendly, and relaxed demonstration. It’s great to know you felt comfortable and under no pressure, while still getting all the information you needed.
We’re also pleased that you think highly of the product — and that the demonstration helped bring it to life for you.
If you need anything at all moving forward, we’re always here to
help.
Warm regards,
The Recliner Factory Team
Good Delivery Service
Very pleased with Delivery of my dads recliner chair, Dean Wildwood was most helpful and showed my dad how to use his new chair.
Two great delivery guys
12 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that your dad’s recliner was delivered smoothly and that Dean Wildwood was so helpful in showing him how to use his new chair.
It’s great to know our delivery team made such a positive impression — we’ll be sure to pass your kind words on to Dean and the team. We hope your dad enjoys his new chair in comfort.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Delivery and Demonstration of my chair
Chris and Konrad took the time to demonstrate all the modes of my chair. They were friendly, courteous and very professional and made sure that I was comfortable with my chair before departing.
7 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Chris and Konrad took the time to demonstrate all the features of your chair and ensured you felt completely comfortable using it before they left.
It’s great to know they provided such friendly, courteous, and professional service — exactly what we aim for. We’ll be sure to pass your kind words on to them.
If you need any further assistance, we’re always here to help.
Warm regards,
The Recliner Factory Team
Bradley came to do s demonstration…
Bradley came to do s demonstration found him to be very informative and polite listened to specific requirements happy yo purchase on the day looking forward to my nee chair
6 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Bradley provided a very informative and polite demonstration, carefully listening to your specific requirements. It’s great to know you felt happy and confident to purchase on the day.
We’re sure you’ll love your new chair and hope it brings you lots of comfort. If you have any questions while you’re waiting for delivery, please don’t hesitate to get in touch.
Warm regards,
The Recliner Factory Team
Both Brad and Alex delivered the chair…
Both Brad and Alex delivered the chair on time went through the procedures regarding how to use the recliner. Ensuring every thing was fit for purpose
6 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Brad and Alex delivered your chair on time and took the care to thoroughly explain how to use the recliner. It’s great to know they ensured everything was fit for purpose and working exactly as it should be before leaving.
We’re really pleased you’re happy with the service, and if you need any further support, we’re always here to help.
Warm regards,
The Recliner Factory Team
It is a beautiful and nice experience
It is a beautiful and nice experience. Neil and Martin did great job in setting the bed... I love the bed as well..
5 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that you had such a nice experience and that Neil and Martin did a great job setting up your bed. It’s wonderful to know everything was installed to your satisfaction and that you’re loving the bed as well.
Your kind words mean a great deal to us, and we’ll be sure to pass your appreciation on to Neil and Martin. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Good product and good service
My Riser recliner chair was delivered on time as per the phone call received earlier to give me an approximate time. It was delivered by Lawrence and Steve who were very pleasant , efficient and knowledgeable answering all of my questions. Everything was explained and demonstrated and I am very pleased with both the product and the service.
5 May 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that your riser recliner chair was delivered on time and that our pre‑delivery call helped make everything run smoothly.
It’s wonderful to know that Lawrence and Steve were pleasant, efficient, and knowledgeable, taking the time to answer all of your questions and clearly demonstrate the chair’s features. We’re especially pleased to hear that you’re very happy with both the product and the service you received.
Your satisfaction means a great deal to us, and if you ever need anything in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Excellent experience
Personality, appearance, knowledge to get everything I wanted.
30 April 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that our representative’s personality, presentation, and product knowledge helped ensure you got exactly what you were looking for. Making sure every customer feels confident and well supported is very important to us.
We really appreciate you taking the time to share your experience, and if you need anything at all going forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
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