I bought a gift voucher for a friend’s ‘big’ birthday in December instead of a bouquet as no flowers at year end are that special. It arrived on time having been easy to order. However I was really di... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I rang Real Flowers and got through very quickly to a man who knew what he was talking about and was extremely helpful. Placing the order on line was easy. The flowers arrived a day earlier than ex... See more
Company replied
Super efficient service & delivery. The most beautiful sweet peas for my daughter. Outstanding quality. The stems were all perfect with a gorgeous scent. Still fantastic a week later. Well worth the... See more
Company replied
Firstly beautiful flowers . With character and finesse . Secondly great customer service . The personal touch that's always appreciated ( on two Christmas orders I forgot to add a discount c... See more
Company replied
Company details
Information provided by various external sources
Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...
Contact info
Cale Street 13, SW3 3QS, London, United Kingdom
- www.realflowers.co.uk
4.3
Excellent
212 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed Birthday Girl
I wish my friends would use local flower shops for an anniversary delivery. I have just received mine from the Real Flower company. 3 Dahlias. How much do these cost at present. Other stems already wilting. Sadly all these sort of companies spend the money on smart packaging instead of the actual flowers. The card was not enclosed so I had to enquire who was the kind sender. I will not be ordering myself.
24 July 2026
Unprompted review
I placed an order
I placed an order, I received confirmation, I had a delivery date and time range.
The delivery was on time and on the right day
The item was as stated in the advert.
Bingo!!
"Thanks for it doing what it said on the tin"
17 July 2026
Unprompted review
Swift from start to finish
Easy to order. Beautifully packaged. Lovely assortment of flowers.speedy delivery with convenient,small time frame.
14 July 2026
Unprompted review
Delivered on time … flowers received in…
Delivered on time … flowers received in excellent condition despite the very hot temperatures and smell beautiful. My friend was over the moon to receive them … made her day thank you
15 July 2026
Unprompted review
Beautiful flowers and excellent service
10 July 2026
Unprompted review
Reply from The Real Flower Company
Dear Emma, thank you for your review.
We're delighted to hear you were pleased with both the flowers and the service you received.
We really appreciate your feedback and hope to welcome you back again soon.
Best wishes,
The Real Flower Co. team
Lovely flowers and great team
Firstly, the flowers turned up, and they were absolutely beautiful and were made all the better by the fact that we were on holiday when they were due to be delivered I asked whether they could be delayed a few days, and it seemed no problem at all to the team. What a great bunch
7 July 2026
Unprompted review
Reply from The Real Flower Company
Dear Richard,
Thank you for your lovely review. We're so pleased to hear your flowers arrived safely and that you were delighted with them. It's great to know we could help adjust your delivery date so your flowers arrived at a more convenient time. We'll be sure to pass your kind comments on to the team – we really appreciate your support and hope you enjoy your blooms.
Best wishes,
The Real Flower Co. team
A company that values nature and it’s customers
I’ve been a customer of the Real Flower Company for a couple of decades now. I wouldn’t choose anyone else, particularly for my Christmas flowers. Now, I have just signed up to their monthly Lore subscription, and am delighted. Their ethos of growing scented seasonal flowers that reflect the changing landscape, combined with their truly excellent customer service, means that I shall probably remain a customer for at least 2 more decades. Thank you
2 July 2026
Unprompted review
Reply from The Real Flower Company
Dear Kay,
Thank you so much for your wonderful review and for being such a loyal customer over the years. It means a great deal to us to know that you've chosen The Real Flower Company for so many special occasions, and we're delighted that you're now enjoying your LORE subscription too.
We're passionate about growing scented, seasonal flowers that reflect the beauty of each season, so it's lovely to hear that our ethos and service continue to resonate with you.
We truly appreciate your continued support and look forward to being part of your floral moments for many more years to come.
Best wishes,
The Real Flower Co. team
LORE flower subscription
I’m absolutely thrilled with my first LORE subscription, which arrived right on schedule today.
Where do I begin? From the beautifully thoughtful, eco-conscious packaging to the exquisite selection of flowers—roses, scabious, fragrant Attar of Roses, and aromatic herbs—every detail was a delight. The scent is simply captivating, and the harmonious palette of soft pinks, mauves, and blues is stunning.
The inclusion of the extra crop of roses was such a lovely bonus, and I really appreciated the additional stems.
I’ve always loved bouquets from The Real Flower Company, and this subscription has exceeded my expectations. It truly lives up to its name, delivering real flowers with all the natural beauty, fragrance, and charm of the countryside.
I couldn’t be happier!
4 July 2026
Unprompted review
Reply from The Real Flower Company
Hello, thank you so much for your wonderful review!
We're thrilled to hear how much you're enjoying your LORE subscription and that the flowers, fragrance and thoughtful packaging all made such a lovely impression. It’s wonderful to know you appreciated the seasonal selection and the extra rose stems too.
We created LORE to celebrate the beauty of naturally grown, scented flowers from the countryside, so it means a great deal to hear that it has exceeded your expectations.
We hope you continue to enjoy each delivery throughout the seasons.
Best wishes,
The Real Flower Co. team
Excellent all round
Delivery service.
Excellent quality.
Dealt with queries swiftly and accurately.
2 July 2026
Unprompted review
Reply from The Real Flower Company
Hello Mrs Helliwell,
Thank you for your kind review. We're delighted to hear you were pleased with the delivery, the quality of the flowers, and the service you received from our team.
We really appreciate your feedback and hope to welcome you back again soon.
Best wishes,
The Real Flower Co. team
Exceptional service and fantastic British produce
Exceptional service and fantastic product
3 July 2026
Unprompted review
Reply from The Real Flower Company
Dear Brian,
Thank you for your review. We're so pleased to hear you were happy with both the service and the flowers.
We really appreciate your support and hope to welcome you back again soon.
Best wishes,
The Real Flower Co. team
Bravo
Flowers offered provide excellent, attractive choices.
Flowers delivered have always been in perfect condition and their reality exceeded the on-line pictures.
Delivery instructions were followed.
Very satisfied recipient
30 June 2026
Unprompted review
Reply from The Real Flower Company
Dear John,
Thank you for your kind review. We're so pleased to hear the flowers arrived in perfect condition and lived up to – or even exceeded – your expectations.
It's also great to know the delivery instructions were followed and that the recipient was delighted. We really appreciate your feedback.
Best wishes,
The Real Flower Co. team
Dissapointed
I’ve had a number of deliveries for my own home and it’s been a little hit and miss, at times they have been stunning, however twice recently ive ordered hat box flowers as gifts, they arrived looking unopened but promising, only to be dead and brown the next day, disappointing, especially as gifts and not a cheap purchase
20 June 2026
Unprompted review
Reply from The Real Flower Company
Good morning,
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your recent hat box orders didn't meet the standard you've come to expect from us, particularly as they were gifts. This is certainly not the experience we want our customers to have.
If you haven't already, please do get in touch with our Customer Service team with your order details so we can look into what happened and put things right.
We really appreciate your honest feedback and hope to have the opportunity to restore your confidence in us.
Best wishes,
The Real Flower Co. team
Sadly the Post Office chose to ignore…
Sadly the Post Office chose to ignore my instructions about where to leave the flowers on delivery out of sight of the pavement. They were left in full view and stolen, so lovely though they looked on the website, they were not received.
18 June 2026
Unprompted review
Reply from The Real Flower Company
Dear Sally,
Thank you for your feedback, and we're so sorry to hear what happened.
We completely understand how disappointing it must have been for your flowers to be left in an unsuitable place and then stolen.
While delivery instructions are passed on to the courier, we're sorry they weren't followed on this occasion.
Please don't hesitate to contact our Customer Service team if you haven't already, and we'll be happy to look into this for you.
Best wishes,
The Real Flower Co. team
Beautiful flowers
Beautiful wild bouquet unlike what the shops have to offer
11 June 2026
Unprompted review
Reply from The Real Flower Company
Dear Teresa,
Thank you for your review. We're so pleased to hear you loved your bouquet.
We take pride in creating natural, seasonal arrangements that offer something a little different from the high street, so it's lovely to know you enjoyed it.
Best wishes,
The Real Flower Co team
Exceptional personal service from Hampstead Heath branch
I can't thank Louise and her team from the Hampstead Heath branch enough for the wonderful flower arrangements they created for my mother-in-law's 90th birthday event. The roses were stunning and there were so many compliments. The fragrance was amazing too! It was an absolute delight liaising with everyone at The Real Flower Company (especially Louise!) from start from start to finish, thank you so much!
23 May 2026
Unprompted review
Reply from The Real Flower Company
Dear Nikki,
Thank you so much for your kind review. We're delighted to hear the flowers helped make your mother-in-law's 90th birthday so special.
We'll be sure to pass your lovely comments on to Louise and the Hampstead Heath team – they'll be thrilled to hear how much the arrangements were appreciated.
Thank you for choosing The Real Flower Company, and we hope to help you again in the future.
Best wishes,
The Real Flower Co. team
Love the Lore subscription
Absolutely love their new Lore concept. Beautiful and generous bouquet of seasonal flowers was delivered with no fuss and great eco friendly packaging. I especially like that you can pick the date of delivery. Can't wait for a new one every month!
5 June 2026
Unprompted review
Reply from The Real Flower Company
Dear Chandana,
Thank you for your lovely review. We're so pleased to hear you're enjoying the new Lore subscription and that your first bouquet arrived safely. It's great to know you appreciated the seasonal selection, eco-friendly packaging and the flexibility of choosing your delivery date. We hope you continue to enjoy each month's flowers!
Best wishes,
The Real Flower team
The flowers were delivered in good…
The flowers were delivered in good condition with a little bonus plant. A lovely combination of flowers and foliage. Good price point and a nice alternative to usual shop bought blooms
4 June 2026
Unprompted review
Reply from The Real Flower Company
Dear Wendy,
Thank you for your review. We're really pleased to hear your flowers arrived in good condition and that you enjoyed the mix of flowers and foliage (and the bonus plant!). It's great to know you found them to be good value. We appreciate your feedback.
Best wishes,
The Real Flower Team
Not great
Unfortunately, not the great experience. Ordered flowers for my friends birthday, as it needed to be delivered early in the morning and there was no such an option - ordered to myself to get them delivered personally. Got the flowers , but bouquet was not fresh, flowers falling apart, no water or anything to keep them alive. For £120 the only thing that was good was a box and nice ribbon. I had to deliver them in the evening before birthday so that flowers don’t die completely.
4 June 2026
Unprompted review
Reply from The Real Flower Company
Dear Krystyna,
Thank you for your honest feedback. We’re very sorry that your experience didn’t meet your expectations. It’s disappointing to hear that the bouquet arrived in poor condition and that the timing of delivery didn’t work for you, especially for such an important occasion.
We take care to ensure all our flowers are fresh and long-lasting, and it’s clear we fell short here. Your comments will be shared with our team to help improve both our delivery options and quality control. Please reach out to our Customer Services team with your order details so we can make this right.
We really appreciate you bringing this to our attention and hope we have the chance to restore your confidence in us.
Best wishes,
The Real Flower team.
Beautiful Sweetpeas that last
I have used the Real Flower Company for years and their Sweetpeas never disappoint. The presentation is very classy and I intend to go on using them, albeit once a year, to mark the anniversary of my daughter’s passing.
29 May 2026
Unprompted review
Reply from The Real Flower Company
Dear Sandie,
Thank you for sharing your heartfelt feedback. We're honoured to be part of such a meaningful tradition, and we're glad that our Sweet Peas and presentation provide comfort and a special way to remember your daughter. Your trust over the years means so much to us, and we will continue to do our utmost to deliver flowers that reflect the care and sentiment you wish to express.
Best wishes,
The Real Flower team
The combination of peonies is so…
The combination of peonies is so beautiful, real flower company deliver the most beautiful flowers
25 May 2026
Unprompted review
Reply from The Real Flower Company
Dear De,
Thank you for your kind words! We're thrilled to hear that you loved the peony bouquet. Peonies are such a special seasonal favourite, and we're delighted that their beauty made such an impression. Thank you for your continued support—we're honoured to deliver flowers that bring so much joy.
Best wishes,
The Real Flower team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.