Raymour & Flanigan Reviews 

63,748
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 4,368 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the helpful, patient, and knowledgeable staff who welcome visitors warmly and guide them through the showroom without applying any pressure to make rushed decisions. People appreciate the detailed explanations and expert advice provided during purchases, ensuring that everyone finds exactly what fits their home and lifestyle. However, some customers also noted issues regarding product quality, mentioning damaged items upon arrival or unexpected flaws discovered later. A few people additionally experienced frustrating delivery delays, long waiting times for resolutions, and challenges with customer support when trying to secure proper replacements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that associates are knowledgeable,... See more

Product

Clients share ambiguous opinions on product experiences, reflecting a wide range of satisfaction levels.... See more

Service

Consumers find service to be positive, highlighting prompt, attentive, and knowledgeable staff who make the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, reporting a wide range of differing experiences.... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a wide range of opinions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew G was a great salesperson and overall nice guy with a funny sense of humor. Matt engaged his managers to give us a great discount during tax free weekend . Matt got our delivery service for ou... See more

Rated 5 out of 5 stars

Ilana was outstanding. She was very patient and kind in helping my 79 year-old mother in understanding how the power lift chairs work. She was professional and we didn’t feel like we were being pre... See more

Rated 5 out of 5 stars

I appreciate that I was greeted right away and directed to a sales associate who could help. The sales associate did not rushed into a decision. I was given information on the products I was buying.... See more

Rated 5 out of 5 stars

Fantastic, from showroom to my living room.Karla, saleswoman,helped me tremendously.After showing her pictures of my home.She helped me change my mind from beige,to marine blue loveseat.Looks great in... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

64K reviews

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Asks customers to review

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(63,748)

4,050 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matthew G was a great salesperson and…

Matthew G was a great salesperson and overall nice guy with a funny sense of humor. Matt engaged his managers to give us a great discount during tax free weekend . Matt got our delivery service for our mattress and adjustable platform NEXT DAY!. Matt also provided a cell phone number for us to directly connect if we have questions or issues with our purchase. We will be coming back, your store is amazing! Thank you again

9 August 2026
Rated 5 out of 5 stars

I was in and out

I was in and out, easy decisions made with the help of Christina Kansco. I can’t wait to enjoy my new bed! Much appreciated!

Kyle

9 August 2026
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish! The service was excellent, "STEPHEN" was very helpful and professional and so kind and everything went smoothly. Highly recommended!” At
6431 Carlisle Pike,
Mechanicsburg, PA 17050

9 August 2026
Rated 5 out of 5 stars

Steve was SO helpful

Steve Catts was SO helpful! I needed a piece for my parents' smaller apartment. He listened, pointed me in the right direction, and made the transaction (online) and delivery details (rush) suit my schedule. Prompt, attentive and knowledgeable. Great shopping experience!

5 August 2026
Rated 5 out of 5 stars

I was able to browse at my leisure

I was able to browse at my leisure - I looked at every piece of living room and office furniture to make sure I was making the right choice. My rep, Dylan, was knowledgeable and relatable - I enjoyed working with him. Great experience.

8 August 2026
Rated 5 out of 5 stars

Ilana was outstanding

Ilana was outstanding. She was very patient and kind in helping my 79 year-old mother in understanding how the power lift chairs work.
She was professional and we didn’t feel like we were being pressured ti make a decision.
We found the perfect match and are very excited for its arrival.

9 August 2026
Rated 3 out of 5 stars

I personally went to purchase several…

I personally went to purchase several items for a new townhouse I'm moving to. The salesperson was very professional but before I left I realized this place doesn't have integrity. I'm unsure why several items aren't labeled with a price, You need the salesperson to scan it and give you a price. Then before checking out, she was going to ask if any further discounts could be taken off. This just makes you realize that for some individuals they are paying less than others. When I read more online, after I left about the home repair with items I realized there is a huge problem with integrity with this place and wish I hadn't given them my business.

9 August 2026
Rated 5 out of 5 stars

Great salesman!

The salesman Jerry Rivera was great! He introduced himself and then let me look around without pressure. When I was ready he explained everything to me throughout the process. He made my experience easy and enjoyable!

9 August 2026
Rated 4 out of 5 stars

Shopping experience was great

Shopping experience was great. They had exactly what I was looking for. Only issue was payment through PayPal was not working and I had to redo payment method several times.

9 August 2026
Rated 2 out of 5 stars

FURNITURE HAS A TOXIC SMELL AND IS IRRITATING AND ITCHY

The delivery team was great and very efficient.

After sitting and lying on the sofa, loveseat and chair we started getting itchy and irritated.

We also detected a toxic smell which we only noticed after lying down on it which caused us to get headaches.

We paid for completely new furniture but this furniture seems like it was sitting unprotected in storage where dust mites and water have caused quality issues including possibly mold.

8 August 2026

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