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Ray Grahams Reviews 

1,581
•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that items arrive quickly, sometimes even the next day. Many people highlight the excellent product quality and the wide selection of tools available, often at competitive prices. The service, from online ordering to communication, is frequently described as fantastic and professional, with prompt responses to queries. However, some customers also noted issues with product descriptions not accurately reflecting the item on the website, leading to incorrect purchases. A few other people also felt that returning items was problematic due to the cost of shipping, and one reviewer experienced a product damaged in transit.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Product

Reviewers mention positive feedback about product quality, with many finding items to be as good as hoped,... See more

Service

People report positive experiences with service, consistently praising the excellent and professional service... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and straightforwardness of... See more

Price

Customers had positive experiences with price, consistently finding items to be well-priced and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Ordering was easy; I had one serious query which was answered by e-mail within 2 hours. Item arrived within 4 working days. Item as good as I had hoped!

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,581)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

THE poorest customer experience

THE poorest customer experience, and shocking attitude from the owner... so much for being a family business. Given the wrong product by warehouse staff (it was put in my boot by them, whilst I paid ...I didn't think to check!) & not given a refund despite having receipt. If in doubt blame the customer. Bunch of crooks. Sooner use Screwfix, B&Q etc and get better value.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and quick delivery

I ordered a fire grate from Ray Grahams on a Saturday evening after calling to check delivery times. The grate was processed and dispatched the next day and I received on the Wednesday. Fantastic service and very quick delivery compared to other companies who had delivery times of 10 days to 2 weeks. Would definitely buy from them again.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

This is the third time I've ordered…

This is the third time I've ordered from Ray Grahams. I needed items for my wood burning stove and as always a quick and easy ordering process, delivery was fast and I was informed of the carrier and given a tracking number.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered a few things on the Sunday before Christmas, was expecting to have it maybe early January, but I received it on the Tuesday Christmas eve, fantastic service and great prices too, I will definitely be buying more equipment from Ray Grahams and would recommend them too.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent old fashioned service

Excellent old fashioned service. You speak with humans, delivery and after service simple and efficient.
Prices excellent.
Definitely recommend and use again

7 November 2024
Unprompted review
Rated 5 out of 5 stars

This is one of the best companies I…

This is one of the best companies I have ever dealt with they were extremely helpful and efficient when dealing with my order, question's, & product queries. And there delivery turnaround was excellent will definitely use them again

15 November 2024
Unprompted review

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