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Ray Grahams Reviews 1,575

•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, noting that ordering is easy and the overall process is smooth. Many highlight the competitive pricing and the wide selection of products, often finding the best deals compared to other retailers. The delivery service is frequently mentioned as incredibly fast and prompt, with many receiving their items much sooner than expected, even for large orders. However, some people were dissatisfied with product quality, reporting issues like items arriving damaged or cracking shortly after use. A few other people also felt that the company did not accurately advertise items on their website and were asked to cover return shipping costs for incorrect products.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting the speed... See more

Product

Clients share positive opinions on product, often highlighting the good quality and variety available,... See more

Service

Customers consistently note positive experiences with service, often describing it as great, fantastic, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease and... See more

Price

People report positive experiences with pricing, consistently finding products to be well-priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received r... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Lumber Store
  4. Plumbing Supply Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Prompt helpful and quick service

Prompt helpful and quick service to get the product. When the product arrived it was damaged in transit but the aftercare service was excellent and our problem was solved in a matter of days. A very good retailer in our opinion.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

I purchased an incorrect model skill…

I purchased an incorrect model skill saw and I only relised this when it was already in transit to me . I emailed and they made the complications of getting the correct model to me without out any hickups. Easy to deal with.

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Titan 3 bag coal bunker…

Purchased a Titan 3 bag coal bunker from Ray Grahams. By far the best price I could find when searching the internet. Very quick delivery and the bunker is great quality as expected. Highly recommend.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

A great experience!

Ray Grahams were excellent from start to finish. Ordering was straightforward & the product was delivered within 2 days. Would not hesitate to order from the company in future.

27 July 2025
Unprompted review

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