I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Horrible experience
Horrible experience. They lost my dress and no one replies to my emails. Is this company a scam?
12 May 2026
Unprompted review
Reply from Rat & Boa
Hi Davy,
We are so sorry to hear about the issues you have experienced with your order.
Unfortunately, we have been unable to locate your order details , but we would really like the opportunity to look into this further and assist you. Please could you contact us at customercare@ratandboa.com with your order information so we can investigate this for you as soon as possible.
Kindest Regards,
The Rat and Boa Team.
Lovely team
The customer service team are so lovely and helpful, no complaints. The team are great ❤️
14 May 2026
Unprompted review
Reply from Rat & Boa
Hi Solenne,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a positive experience with our Customer Care team at Rat & Boa. Your feedback truly means the world to us, and we’ll be sure to share your lovely comments with the team.
Kindest Regards,
The Rat and Boa Team.
Beautifully packed
Website was easy to use. My order arrived quick and beautifully packed. The dress is everything I hoped for. Thanks
14 May 2026
Unprompted review
Reply from Rat & Boa
Hi Patricia,
Thank you so much for your lovely words!
We are so happy to hear that you love your new dress!
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi Emily,
We really appreciate you taking the time to share your experience, and we hope you enjoy wearing your new dress!
Kindest Regards,
The Rat and Boa Team.
I didn’t understand the pre buy option…
I didn’t understand the pre buy option and when I spoke to customer service I had a rapid response that explained everything. So good when You have fast customer service with a great brand thank you.
8 May 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re really pleased to hear that our customer service team was able to respond quickly and explain everything clearly for you!
Providing prompt and helpful support is very important to us.
Your kind words truly mean a lot to our team. If there’s ever anything more we can help with, please don’t hesitate to reach out.
Kindest Regards,
The Rat and Boa Team.
Dress arrived on time and I’m really…
Dress arrived on time and I’m really happy with it.
14 May 2026
Unprompted review
Reply from Rat & Boa
Hi Tammy,
Thank you so much for sharing your experience, we are so happy to hear you love your new piece!
Kindest Regards,
The Rat and Boa Team.
I would never order anything from this…
I would never order anything from this company , I think it’s a scam , they do not answer any e-mails for returns , I bought my dress for my wedding and it came faulty , I have e-mailed them more times than I can count , no response, if you look at all the reviews every1 has the same story , I am going to report this company , and I really hope they go out of business, they don’t deserve to be in the industry, and I also think they are over priced for the money , scammers !!!
7 May 2026
Unprompted review
Reply from Rat & Boa
Hi Lorraine,
We are truly sorry for frustration this situation has caused, we completely understand how disappointing this must have been — especially with such an important occasion involved.
Having carefully reviewed your case, I can see that our customer service team has now resolved the matter and arranged for replacement chains for your Ophelia dress. I can also confirm that these have now been delivered to you.
Please accept our sincere apologies once again for the inconvenience you experienced. We are very grateful for your patience and are pleased that we were able to bring this to a resolution. Should you need any further assistance at all, our team is always here to help.
Kindest Regards,
The Rat and Boa Team.
Absolute appalled at their online…
Absolute appalled at their online communication
they do not respond to emails
My dress was faulty and did not care to respond after multiple emails and pictures
I will be proceeding with payment hold
and won't be purchasing from them again
11 May 2026
Unprompted review
Reply from Rat & Boa
Hi Lisa,
We are very sorry for the frustration and disappointment this experience has caused you. We truly appreciate how upsetting this must have been, particularly with such a special occasion involved.
I can see that our customer care team has since resolved this and arranged for replacement chains for your Ophelia dress, which have now been successfully delivered.
Please accept our sincere apologies again for the inconvenience caused. We’re thankful for your patience while this was resolved and are pleased we were able to put this right for you. If there is anything further you may need, we remain here and more than happy to help.
Kindest Regards,
The Rat and Boa Team.
Being ignored despite multiple ticket requests and emails!
I have contacted customer service multiple times regarding my pending refund and I am being ignored. I am yet to receive a refund for my order (#323168) and it has been longer than 5 working days. I have also asked them to confirm which card the refund will be returned too and that has also fallen on deaf ears. I have raised multiple ticket requests and sent multiple follow up emails and no one is helping me. I am very disappointed and this experience has seriously put me off ever ordering again. Avoid!!
10 May 2026
Unprompted review
Reply from Rat & Boa
Hi Abby,
We are very sorry to read about your experience and the frustration this situation has caused you.
After reviewing your order, we can see that a member of our team has been in touch to explain that your refund was processed back to the original gift card used to place the order.
We sincerely apologise for any confusion surrounding where the refund would be returned.
If there is anything further we can clarify or assist you with, please don’t hesitate to reach out to us directly — we are more than happy to help.
Kind regards,
The Rat and Boa Team.
Never received an email of confirmation…
Never received an email of confirmation or shipping after ordering (yes I checked the junk). The money was taken out of my account and the only way I could see it was through the shop app. I emailed them on the Monday at midday and still haven’t heard back from them. I placed my order on the Friday and the shop app is still saying that it hasn’t been shipped, and I ordered for an event this Friday. Extremely frustrated.
13 May 2026
Unprompted review
Reply from Rat & Boa
Hi Holly,
We’re so sorry to hear about the frustration caused by not receiving your order confirmation and shipping update — we completely understand how concerning this must have been, especially with your event approaching.
We can see that our team at Rat & Boa has now been in touch with you directly and has provided further details regarding your order, along with your tracking information.
We truly hope this has resolved your query and that your order reaches you in time. Most of all, we hope you love your new purchase once it arrives. Thank you for your patience while we looked into this for you.
Kindest Regards,
The Rat and Boa Team.
no one responding to my emails about…
no one responding to my emails about returning for a dress. it’s been a week and almost passed the return deadline
update
they did refund. thank you so much!
11 May 2026
Unprompted review
Reply from Rat & Boa
Hi Hye,
We’re are so sorry to hear about your experience.
We can see that your return has now been successfully delivered to us and your refund has been processed. Please allow a few working days for the funds to appear back in your account, depending on your bank provider.
Thank you for your patience, and we truly apologise again for the inconvenience caused. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kindest Regards,
The Rat and Boa Team.
Very easy to order and quick delivery
Very easy to order and quick delivery. I did have to return a few items as I had ordered multiple sizes, the return process was simple.
12 May 2026
Unprompted review
Reply from Rat & Boa
Hi Louise,
We’re so glad to hear that your delivery arrived quickly. It’s also great to know the returns process was straightforward when you needed a different size!
We truly appreciate you taking the time to share your experience.
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi Amy,
Thank you so much for your lovely words! We hope you enjoy wearing your new pieces on your holiday!
Kindest Regards,
The Rat and Boa Team.
Absolutely obsessed
Absolutely obsessed with my new Rat & Boa pieces 🤍 The Majel Dress and the Flores Dress are both 10/10. The quality, fit and overall feel are incredible — they look so expensive on and fit like a dream. Such flattering cuts and the perfect balance of sexy and elegant. Honestly some of the best dresses I’ve bought in a long time ✨
20 April 2026
Unprompted review
Reply from Rat & Boa
Hi Phi,
Thank you so much for your amazing feedback!
The Majel and Flores are such great choices!
We really appreciate you taking the time to share your experience and we hope you love wearing your new pieces.
Kindest Regards,
The Rat and Boa Team.
Product quality was poor
Product quality was poor. I contacted customer services and didn’t get any response.
6 April 2026
Unprompted review
Reply from Rat & Boa
Hi,
Unfortunately, we’ve been unable to locate any previous correspondence from you and we sincerely apologise for any frustration this has caused.
Please could you kindly email us directly at customercare@ratandboa.com with your order details? We take concerns like this very seriously and will prioritise looking into this for you and resolving any issues as quickly as possible.
We truly appreciate you bringing this to our attention and hope to have the opportunity to make this right for you.
Kindest Regards,
The Rat and Boa Team.
Impeccable service… the dresses are…
Impeccable service… the dresses are absolutely stunning! Material is soft & silky smooth… beautiful on the skin. Love everything!!!
18 April 2026
Unprompted review
Reply from Rat & Boa
Hi Pumza,
We are so happy to hear you love your new dresses!
Kindest Regards,
The Rat and Boa Team.
Fabulous blouse and sent promptly.
8 May 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your kind words, we're so glad to hear you love your new piece!
Kindest Regards,
The Rat and Boa Team.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
So impressed — thank you so much for the amazing, responsive, and genuinely “human” service! Your team took the time to listen, respond quickly, and truly care about the customer experience. That kind of attention and professionalism is rare these days, and it did not go unnoticed. Highly recommend!
4 May 2026
Unprompted review
Reply from Rat & Boa
Hi Katarzyna,
Thank you for taking the time to share your feedback — we really appreciate it!
We’re glad to hear that you felt listened to and supported. Providing responsive, thoughtful service is important to us, so it’s great to know that came through in your experience.
Thanks again for your recommendation, and please don’t hesitate to reach out if we can help in the future.
Kindest Regards
The Rat and Boa Team.
Very efficient delivery times and every…
Very efficient delivery times and every item I have ordered has been absolutely perfect! From the fit to the quality and also length...I am 5"10 and struggle to get maxi dresses long enough but Rat and Boa is just perfect!
1 May 2026
Unprompted review
Reply from Rat & Boa
Hi Antonia,
We truly appreciate you taking the time to share your experience and hope you continue to love your pieces!
Kindest Regards,
The Rat and Boa Team.
Absolutely do no recommend
Absolutely do no recommend. Company is non responsive in email. I have been inquiring about my refund and my emails go in answered. The only email I did receive was an automatic email saying refund was processed, yet my credit card company has no refund from them. Beware of purchasing! In event the item doesn’t fit, you ma not be refunded
30 April 2026
Unprompted review
Reply from Rat & Boa
Hi Chiara,
We’re very sorry to read about your experience and sincerely apologise for the frustration this has caused.
After reviewing your order, we can confirm that your refund was successfully processed on 28th April 2026. While the refund has left our side, it can sometimes take up to 10 working days to appear back in your account, depending on your bank or card provider’s processing times.
We can also see that a member of our team has now been in direct contact with you and has provided confirmation of the refund transaction for your reassurance.
We completely understand how concerning this situation can feel, and we truly regret any worry caused by the delay in communication.
If there is anything further we can assist you with, please don’t hesitate to let us know
Kindest Regards,
The Rat and Boa Team.
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