I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing quality
Quick delivery, easy returns - the quality of the items I have ordered have been incredible! I am wearing one of the dresses for my civil ceremony in London and I cannot wait to wear it
8 May 2026
Unprompted review
Reply from Rat & Boa
Hi Carlie,
We’re thrilled to hear you’ve had a great experience.
It means so much to know you’ve chosen one of our dresses for such a special occasion — congratulations on your upcoming ceremony! We hope you feel incredible wearing it and wish you the most beautiful day ahead.
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi Natasha,
Thank you so much for your kind words, we hope you love your new pieces!
Kindest Regards,
The Rat and Boa Team.
UPDATE: Since my original review, things have only gotten worse.
I placed a second order via the UK website after being advised to do so by customer care. Nobody confirmed the order was processing correctly and dispatch date despite multiple requests. Customer care missed their own 24 hour response commitment. The refund for my original cancelled order was also mishandled - I was told the funds may never have been captured, which was factually incorrect as the money was definitely taken from my account.
I have formally cancelled my second order as well 2 days ago, but still no reply - no surprise here.
As a loyal customer of years this has been a deeply disappointing experience from start to finish. The responses throughout felt automated and never actually addressed the questions asked.
I will not be shopping with this brand again. Avoid this brand for pre-orders entirely. And if something goes wrong, do not expect customer care to resolve it - they won't..
25 May 2026
Unprompted review
Reply from Rat & Boa
Hi Marta,
We're sorry to hear your experience has left you feeling this way, particularly as someone who has shopped with us for a number of years.
We can confirm both orders have been cancelled as requested. Regarding the refund information shared - we're sorry if there was any confusion caused and want to assure you this has been looked into.
We want to be transparent: our team doesn't operate on weekends or bank holidays, which regrettably has contributed to the delay in responding to your cancellation request. We know that doesn't make the wait any less frustrating, and we're genuinely sorry for any inconvenience caused.
If there's anything else on your account you would like to discuss, please don't hesitate to reach out.
Kindest Regards,
The Rat and Boa Team.
Impossible to do returns properly….
I received an item that I noticed was faulty immediately when I opened the package, it looked almost like a burn. I went to log a return straight away and got to a confirmation screen that said I would be emailed the return QR code. This has still not come through days later and I have messaged customer service in 3 different ways and still not heard back anything. Ridiculous for such an expensive dress
20 May 2026
Unprompted review
Reply from Rat & Boa
Hi Meghan,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how disappointing it must have been to receive an item that appears to be faulty, especially when you were expecting a smooth return process.
Unfortunately, we have been unable to locate your order details based on the information provided in your review, all return QR codes and labels relating to active returns should have now been issued via email—if you haven’t received this, we kindly recommend checking your inbox and spam/junk folder.
If you still need assistance, please don’t hesitate to contact us at customercare@ratandboa.com with your order details, and our Customer Care team will be more than happy to help and resolve this for you as quickly as possible.
We really appreciate you bringing this to our attention and hope we can get this resolved for you promptly.
Kind regards,
The Rat & Boa Team
Thrilled with my Cate Suit
I recently purchased Rat & Boa Cate Trouser & Matching Blazer. Supreme quality, cut & craftsmanship. Love, Love, Love. If I was picking, due to detail on base of pant leg, expensive alterations required. Should come in different leg lengths to avoid this, regular & Long. I’m hoping they’ll do a black version for Autumn/Winter. Thrilled with my purchase! Jane
22 May 2026
Unprompted review
Reply from Rat & Boa
Hi Jane,
We’re delighted to hear how much you love your new pieces!
We also really appreciate your thoughtful feedback. We’ll absolutely take your recommendations on board as we continue to develop future collections.
Thank you again for your support!
Kindest Regards,
The Rat and Boa Team.
zero response from customer service
zero response from customer service - tried everywhere: IG messages, multiple emails, website, ig comments on posts, you name it. absolutely zero acknowledgemnt that they owe an answer to a customer who has paid for their products and has no update since weeks .
product is preordered and 7 days after it was supposed to ship they send an update that it was now supposed to ship later, the day of the email itself! of course nothing has shipped and no reply nor update from anyone
what a chaos of a company.
20 May 2026
Unprompted review
Reply from Rat & Boa
Hi Alice,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration and disappointment caused by your experience.
We have recently been experiencing a higher volume of enquiries than normal, we sincerely apologise for any delay faced and really appreciate your feedback as we continue working to improve our service and response times.
We can see that our team has since been in touch to help resolve this for you and provide further details regarding the dispatch of your order. We truly appreciate your patience and thank you again for bringing this to our attention.
Kindest Regards,
The Rat and Boa Team.
First time ordering
First time ordering.
Picked a dress due into stock the next day. Paid for a next day delivery. Dress should have arrived today.
Not showing as despatched online. Emailed three times over the past 24 hours, no reply.
Messaged on Facebook and Instagram.
No reply.
Dress is for an event on Sunday.
Gutted, it’s such an expensive purchase but the experience so far has been beyond poor.
20 May 2026
Unprompted review
Reply from Rat & Boa
Hi Nicole,
We are very sorry to hear about your experience and completely understand how frustrating this must be.
At the moment, we have been experiencing a higher volume of enquiries than usual, and as a result our response times have been longer than we would like. This is not the level of service we aim to provide, and we sincerely apologise for the delay in getting back to you.
Unfortunately, we have been unable to locate your order details based on the information provided in your review. If you are still in need of assistance, please do contact us at customercare@ratandboa.com with your order information, and our Customer Care team will be more than happy to look into this as a priority and help resolve the issue for you as quickly as possible.
We truly appreciate you bringing this to our attention and thank you for your patience and understanding.
Kind regards,
The Rat & Boa Team
Super customer service
Super customer service. I was anxious about my order and the team were really responsive and resolved my issue asap, would definitely buy from them again! Highly recommend x
22 May 2026
Unprompted review
Reply from Rat & Boa
Hi Carly,
We’re so pleased to hear our team was able to support you quickly and help resolve your issue.
We always want our customers to feel looked after, so it means a lot to know you had a positive experience with us.
Thank you for your recommendation and support!
Kindest Regards,
The Rat and Boa Team.
Arrogant unprofessional
I ordered a dress from this company 1st May, it is now May 21st no dress no tracking number no reason and zero customer service. I was assured that the dress would arrive on May 12th, I needed the dress for my nieces wedding. I'm utterly disgusted in this company. No empathy no communication no problem solving. Why should I lay out over £200 for a garment and just tolerate this kind of service. It's just utter arrogance. So no I don't rate this company don't know about their clothes as I've yet to receive any
21 May 2026
Unprompted review
Reply from Rat & Boa
Hi Rosemary,
Thank you for taking the time to share your feedback.
We are sorry to hear of your disappointment and understand how frustrating it must have been not to receive your order within the expected timeframe, particularly as it was intended for such a special occasion.
Unfortunately, we experienced an unexpected delay affecting a number of our pre-order styles. As pre-orders are a relatively new offering for us, we recognise that the communication surrounding these delays was not as clear or timely as it should have been. We sincerely apologise for any confusion this caused and will be taking all feedback on board as we continue to improve both our processes and customer communications.
Having reviewed your case, I can see that our Customer Care team has since been in touch to provide further clarification regarding your order. We appreciate your patience while we worked through this unexpected situation and thank you for bringing your concerns to our attention.
Your feedback is incredibly valuable to us, and we hope to provide you with a much smoother experience in the future.
Kind regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi Veronika,
Thank you so much for your kind words!
We are so happy to hear you love your pieces!
Kindest Regards,
The Rat and Boa Team.
Excellent communication
Excellent communication would .was kept up to date with details of a dress I was waiting to come into stock very efficient
19 May 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you were kept updated while waiting for your dress to come back into stock and that you found our service efficient.
We really appreciate your kind feedback and hope you love your new dress!
Kindest Regards,
The Rat and Boa Team.
I wish I have red reviews before…
I wish I have red reviews before ordering! Custumer service is non existent!!!! No respond on my emails. I have pitches set I can't now return as there is no return label and no respond ! Terrible
20 May 2026
Unprompted review
Reply from Rat & Boa
Hi Maja,
Thank you for taking the time to leave a review.
We are very sorry to hear about your experience.
Unfortunately, we have been unable to locate your order details based on the information provided in your review, if you still require assistance with your return, please contact us at customercare@ratandboa.com with your order number, and a member of our Customer Care team will be more than happy to assist you.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
Kind regards,
The Rat and Boa Team.
I have sent 4 emails to this company…
I have sent 4 emails to this company about an outfit I want to return. Nobody has got back to me as the return portal doesn’t work. I only have 14 days to return however with no contact number I’m unhappy with no communication.
20 May 2026
Unprompted review
Reply from Rat & Boa
Hi Lucy,
We are so sorry to hear about the issues you have experienced with your order and completely understand your frustration.
Unfortunately, we have been unable to locate your order details from your review, but we would really like the opportunity to look into this further and assist you. Please could you contact us at customercare@ratandboa.com with your order information so we can look into this for you as soon as possible.
We sincerely apologise again for the inconvenience caused and look forward to resolving this with you.
Kindest Regards,
The Rat and Boa Team.
Customer service at Rat & Boa is almost…
Customer service at Rat & Boa is almost impossible to get in contact with. Even after 4 follow-up emails, we are still waiting for proper answers and an actual resolution.
This case has now been ongoing since May 13th without any real compensation or refund being provided — despite an active dialogue and promises that management would respond within “1–2 working days”.
I honestly understand the many negative reviews now. These dresses cost a significant amount of money, and when something arrives damaged and is purchased for an important occasion like a wedding, it is incredibly unprofessional to handle both the customer and the case this way.
The lack of urgency, accountability, and communication has made the entire experience extremely disappointing and stressful.
18 May 2026
Unprompted review
Reply from Rat & Boa
Hi Oliver,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the concerns raised and understand how disappointing and stressful this type of experience can be, particularly when it relates to an important occasion and a considered purchase.
We have looked into this and we can see that our management team has been in direct contact and this has now been fully resolved.
We truly appreciate all feedback shared with us, as it helps us continue to improve both our customer care and overall service.
If any further assistance is needed, please do not hesitate to contact us at customercare@ratandboa.com, where our team will be more than happy to help.
Kind regards,
The Rat & Boa Team
i wanted to update my previous review
I wanted to update my previous review.
While I initially experienced delays in communication and was frustrated by the lack of response regarding my cancellation and refund requests, Rat & Boa’s customer service team ultimately helped resolve the situation.
They assisted me with both the cancellation and refund process, and everything was handled successfully in the end. The response time was slower than I had hoped at first, but once the team got back to me, they were helpful and worked to resolve my concerns.
Thank you to the customer service team for their assistance. I appreciate the support and am happy that the issue was resolved.
20 May 2026
Unprompted review
Reply from Rat & Boa
Hi Alin,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration and uncertainty caused by your experience.
We can confirm that your refund has now been processed, and our team has been in touch to provide confirmation and further details regarding this. We sincerely appreciate your patience while this was resolved.
We’re grateful for your comments regarding the dresses themselves and truly value your feedback on the service experience, as it helps us improve. Thank you again for bringing this to our attention.
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi,
Thank you so much for your kind words, we are so happy to hear you love your new piece!
Kindest Regards,
The Rat and Boa Team.
Fast delivery and returns
Great website, super fast delivery and returns process.
30 April 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re thrilled to hear you had a great experience with our website and found our delivery and returns process super fast. That’s exactly what we aim for!
We really appreciate you taking the time to share your feedback — it means a lot to our team.
Kindest Regards,
The Rat and Boa Team.
I got my order very fast
I got my order very fast, and although I had to return it, due to the size, it was a very smooth process, and got a credit with some extra.
8 May 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review! We’re thrilled to hear you had a great experience with our website and that you found the delivery and returns process super fast!
Kindest Regards,
The Rat and Boa Team.
Amazing quality and timeless pieces…
Amazing quality and timeless pieces that I wear over and over again
16 May 2026
Unprompted review
Reply from Rat & Boa
Hi Catherine!
Thank you so much for your wonderful review! We’re delighted to hear you’re loving the quality of our pieces and that they’ve become timeless staples you reach for again and again — that truly means the world to us!
Kindest Regards,
The Rat and Boa Team.
My favourite brand ❤️
My favourite brand! The team genuinely seem to care. The items I buy are always guaranteed to stand out and get plenty of compliments 💖
16 April 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review!
We are so happy to hear that you’ve had such positive experiences with the team at Rat & Boa and that you love your pieces. We truly appreciate your support!
Kindest Regards,
The Rat and Boa Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.