As hesitant as I was to order diamonds online, I couldn't find one bad review that convinced me I shouldn't make the leap of faith. I shipped their site and chatted with one of their GIA geologists, w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great!!!! Lovely and wonderful! Awesome communication about shipment and status of my ring! Easy to use website! Unbeatable prices! And the ring!!! Absolutely drop dead stunning! I was looking i... See more
Company replied
We just celebrated our 35th wedding anniversary in May. My mother-in-law has a very unique wedding ring I’ve always admired. A few years ago, I found a similar setting, that had a small diamond. I... See more
Company replied
Beautiful ring. great experience and awesome customer service since i needed to resize they were quick and fix the problem right away. 2 karat ring is amazing and my fiancee loves it.. quality of the... See more
Company replied
Company details
About Rare Carat
Written by the company
What is Rare Carat?
Rare Carat is one of the leading diamond jewelry retailers in the United States, and best rated jeweler on Trustpilot since 2024. In 2021, Rare Carat pivoted away from its initial "search engine" business model and started accepting payments. This allowed the company to become merchant of record on all transactions and take end-to-end responsibility for customer service and satisfaction. Behind the scenes, like in traditional retail, Rare Carat aggregates many vetted wholesalers with whom the customers never interact. All products sold on Rare Carat come in a Rare Carat branded box, the company no longer selling products from third party brands. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing. Learn More about the company here: About Rare Carat
Over a million of happy customers used Rare Carat so far.
TrustPilot, Google and BBB users have submitted more than 5,000 positive Rare Carat reviews.
Rare Carat offers more than 1,500,000 natural and lab-grown diamonds, using sophisticated AI to rate diamond deals and help you find the best value.
Powerful Reports on Diamonds Don’t get ripped off, no matter where you shop. Use the free Rare Carat Report, a Price and Quality check for any diamond you are considering buying anywhere.
Free Human Gemologist Help
Additionally, Rare Carat Gemologists are available 24/7 to answer diamond questions about any diamond sold anywhere, no strings attached. Give it a shot and you’ll see why Rare Carat reviews are excellent.
Questions? Get in touch at help@rarecarat.com or visit us at RareCarat.com to discover the smarter way to buy diamonds.
We don’t care where you buy diamonds - just that you buy smart.
What is Rare Carat?
Written by the company
- "The Secret to Buying the Perfect Diamond" - The New York Times
- Rare Carat is one of the leading diamond jewelry retailers in the United States. It operates on a “managed marketplace” model, combining the selection advantages of marketplaces with the quality assurance of traditional retailers. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments (becoming merchant of record) and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing.
Should I buy my engagement ring on Rare Carat?
Yes! All of our products are covered by our 100% Money-Back Guarantee
We accept returns within 30 days of shipment for a full refund, no fine print. Just contact one of our gemologists in chat or email help@rarecarat.com to initiate the return and get your pre-paid shipping label. We also offer one free ring resizing for up to a year after shipping (the resizing of eternity bands, however, is limited to 30 days). More extended coverage is available through our care plan.
Contact info
20W 47th Street Suite 601A, 10036, New York, United States
- help@rarecarat.com
- www.rarecarat.com
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rare Carat
Hi Kendra!
Thank you for your lovely review!
We're so happy to hear you love your ring and that it has been receiving so many compliments. We truly appreciate you choosing Rare Carat and hope you enjoy it for many years to come.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
It is beautiful and my fiance loves it!
18 July 2026
Reply from Rare Carat
Hi Hero!
Thank you for sharing your experience!
It means a lot to hear that the ring was everything you hoped for and that it brought so much joy.
Congratulations, and thank you for trusting Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
We had an amazing experience with the…
We had an amazing experience with the Rare Carat team! We ordered a loose diamond to be set in a custom setting. The stone was exactly as described! Just wonderful cut and color! It came in a matter of days with the GIA cert. and was confirmed by our local jeweler. We ordered during a sale and feel that we received an amazing value for our money!
18 July 2026
Reply from Rare Carat
Hi Daniel!
Thank you for sharing your wonderful experience!
We're so glad to hear you had a great experience with our team and that your purchase matched your expectations. Providing transparency, value, and confidence throughout the process is something we care deeply about.
We truly appreciate your trust in Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
The custom team we’re extremely helpful…
The custom team we’re extremely helpful and paid close attention to every detail to bring the dream engagement ring to fruition.
19 March 2026
Reply from Rare Carat
Hi DeAngelo!
Thank you for your wonderful review!
We're so glad to hear our custom team was able to bring your vision to life and that their attention to detail made the process a great experience. Creating something meaningful and personal is what we strive for.
Thank you for choosing Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
The ring turned out perfect
The ring turned out perfect! She loved it! She gets so many compliments
17 July 2026
Reply from Rare Carat
Hi there!
Thank you for your wonderful review!
We're so happy to hear the ring was everything you hoped for and that she loved it. Hearing that she's receiving so many compliments makes it even more special.
Congratulations to you both!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Charlene!
Thank you for sharing your experience! We're happy to know you love your purchase and that everything went smoothly from start to finish.
Thank you for trusting Rare Carat!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
They did a fantastic job
They did a fantastic job, communication was on-point, the ring looks fantastic, and most importantly, she did say yes!
I was a little hesitant at first because I'd seen ads for them, there are a decent amount of jewelry stores where I'm located, and it does take a while for them to "build" the ring it took about 2 weeks for mine, but their costs were pretty high, but for me there was no sense overspending on the same quality jewelry in my opinion.
Including the sizing set was also awesome, I got the exact size for her but now we have a reference point for the future.
My only feedback is the promotions, the promotion going on when I purchased was earrings, but my fiance doesn't wear earrings, if there was an option to "choose your freebie" I think it'd be a lot nicer (didn't sway my decision though).
29 May 2026
Reply from Rare Carat
Hi Andrew!
Thank you for such a thoughtful review, and congratulations on your engagement!
We're delighted to hear she said yes and that you had a great experience with our team. It's wonderful to know our communication, quality, and value gave you confidence in your decision. We also appreciate your feedback about our promotional gifts. Suggestions like yours help us continue improving the experience for future customers.
Thank you for choosing Rare Carat, and we wish you both a lifetime of happiness!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Jaiden,
Thank you for the wonderful feedback! Keeping our customers updated throughout the process is important to us, so we're happy to hear it made a difference.
Thank you for choosing Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Easy experience and quick shipping.
16 July 2026
Reply from Rare Carat
Hi there Art!
Thank you for your review! We're so glad you had an easy experience and that your purchase arrived quickly.
We truly appreciate you choosing Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Stunning Engagement Rings
Rare Carat has done an amazing job with delivering this masterpiece to me. This engagement ring is stunning and I will be ordering from them in the future!
16 July 2026
Reply from Rare Carat
Hi Daniel!
Thank you for your wonderful review!
We're so happy to hear you love your purchase and that it exceeded your expectations. Knowing you'd choose Rare Carat again is one of the greatest compliments we could receive.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
They are RARE indeed!
I did a lot of research on rings before asking the love of my life to spend forever with me.. long story short this company delivered top tier customer support for both our rings & I would recommend them to anyone!! They offer a diverse selections of stones & rings & also offer a representative who will assist you with picking out the perfect ring for you & your partner. I can't thank them enough!
14 July 2026
Unprompted review
Reply from Rare Carat
Hi there!
Thank you so much for your heartfelt review!
It means the world to us that our team was able to provide the support you needed in finding the perfect rings for you and your partner.
We’re thrilled to hear you enjoyed our wide selection and the personalized guidance from our team throughout the process.
Congratulations to you both, and thank you for your recommendation and for choosing Rare Carat!
Best wishes,
Jean R.
Diamond Expert, Rare Carat
I was shopping for an engagement ring…
I was shopping for an engagement ring and loved how Rare Carat lets you customize every detail, including the exact diamond you want. I even worked directly with the CEO, Ajay, who answered all my questions and was incredibly helpful throughout the process. He sent me a ring‑sizing kit prior to delivery to make sure I ordered the perfect fit, and the finished ring was beautiful and high‑quality.
Because the experience was so good, I also purchased our wedding bands through Rare Carat, and they turned out great as well. Their pricing is very reasonable, and the customer service is exceptional. I highly recommend Rare Carat if you're shopping for jewelry.
14 July 2026
Unprompted review
Reply from Rare Carat
Hi Koorous!
Thank you so much for your thoughtful and detailed review!
We’re honored that you chose Rare Carat for both your engagement ring and your wedding bands.
It’s wonderful to hear you enjoyed being able to customize every detail and that the entire process helped you create the perfect ring.
We’re especially glad to know you had such a positive experience working with Ajay and that his guidance, along with the ring-sizing kit, helped ensure the perfect fit.
It means so much to hear you’re happy with the quality of your jewelry, our pricing, and the service you received throughout your journey.
Thank you for your recommendation and for trusting Rare Carat to be part of such meaningful milestones.
Best wishes,
Jean R.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Hue!
Thank you for the kind words!
It's wonderful to know you had a great experience. We appreciate your trust in Rare Carat and hope to assist you again in the future.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Rily!
Thank you for your review! We're so glad to hear you were happy with the quality of your purchase and the smooth, timely experience.
We truly appreciate you choosing Rare Carat.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi there!
Thank you for your kind review!
We're so glad you enjoyed our selection and had a great experience with our team. Providing friendly service and prompt support is always our goal.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Excellent place to get a ring
Customer service was excellent answered all my questions and the ring was perfect
27 May 2026
Reply from Rare Carat
Hi Tyler!
Thank you for your wonderful review!
We're so glad our team was able to answer all of your questions and make the experience an easy one. It's even better to hear that your purchase was everything you hoped for.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
The quality of our diamond and size are…
The quality of our diamond and size are phenomenal. We are happy with our purchase.
15 July 2026
Reply from Rare Carat
Hi there Tim!
Thank you for the wonderful feedback! We're delighted to hear you're enjoying your purchase and that the diamond has made such a great impression.
Thank you for choosing Rare Carat!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi there Scott!
Thank you for the kind words!
It's wonderful to hear you were happy with both the quality and the value of your purchase. We appreciate your trust in Rare Carat.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Luke,
Thank you for the kind feedback!
It's wonderful to hear you had a smooth experience and were pleased with both the quality and the turnaround time. We truly appreciate your support.
Best regards,
Matthew H.
Diamond Expert, Rare Carat
It was seamless
It was seamless. The packaging was beautiful and the ring is stunning. I love it!!
20 June 2026
Reply from Rare Carat
Hi Samantha!
Thank you for the kind words!
We're happy to hear everything went smoothly and that your purchase made such a great first impression. We appreciate your support and hope you enjoy it for many years to come.
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.