The products were shipped within a few days. Have previously used tape hair extensions and clip-ins. Can recommend. I only wish they had more colours to chose from and that the information videos were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my second order from Rapunzel! I am well pleased with their hair 👍 This time I tried 2 single clip-in to add a quick detail in my hairstyle, which worked perfect, love it! I wish I could buy... See more
Company replied
Wrong colour. It was so different on the website. I live very near your store and o was so disappointed when I found out I couldnt exchange them. Now it is too late. The quality is top notch though. A... See more
Company replied
Quick delivery, very nice hair piece but too expensive. other stores out significantly pricy. Still enjoy the product but not really affordable.
Company replied
Company details
Written by the company
Hair is our passion! Since foundation in 2007, we at Rapunzel of Sweden have helped hundreds of thousands of customers worldwide achieve the dream of perfect locks. Always with passion, service and quality in mind. Our mission is to give every customer the best hair experience and help you fulfill the dream of longer and thicker hair. We gratefully accept your constructive feedback, so that we can improve the experience for all our customers. For more information about our products, visit our website!
Contact info
Sweden
- www.rapunzelofsweden.com
3.5
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice extensions
Nice extensions, really good quality, colour as seen online. Delivery not as fast as expected. But overall a really good shop for extensions.
6 May 2026
Reply from Rapunzel of Sweden
Hi!💗 We’re happy to hear that you’re pleased with both the quality and colour of your extensions. We are sorry delivery was not as fast as you expected. We really appreciate your feedback!
Kind Regards,
Rapunzel of Sweden 💗
Super!!!!!!!!!
25 May 2026
Reply from Rapunzel of Sweden
Hi! Thank you so much for your lovely review 💗
Kind regards,
Rapunzel of Sweden 💗
Beautiful range of colors and a very…
Beautiful range of colors and a very clear, easy-to-navigate website.
25 May 2026
Reply from Rapunzel of Sweden
Hi! Thank you for your lovely feedback 💗
We’re so happy to hear that you appreciate our color range and found the website easy to navigate!
Kind regards,
Rapunzel of Sweden 💗
Good quality and good price
Fast delivery, fair price and good quality!
I’m very happy with the product.
I have color 04, 45 cm long.
24 May 2026
Reply from Rapunzel of Sweden
Hi! Thank you so much for your lovely review 💗
We’re so happy to hear that you’re pleased with the quality, price, and delivery.
Kind regards,
Rapunzel of Sweden 💗
NOT ENOUHT OPTIONS FOR FINE HAIR
I bought two invisible clips and the hair quality is really good. The clip itself is also very flat, which works great for fine hair.
What doesn’t work is that there aren’t enough options for fine hair. You either buy the two-clip set (€30), which doesn’t cover enough, or you buy the full set (€140) and only use one piece. Absurd. THEY REALLY SHOULD OFFER A SINGLE INVISIBLE 3-CLIP WEFT OPTION. So, if you're a thin hair women would rather for something that actually works for our hair type. I’ve seen this mentioned in many forums, so hopefully they’ll add it.
The customer service was very kind when I asked about it but don't have the right solution for me. (I needed to spend a lot more than I really needed)
Important: the two-clip invisible clips only last around 4 weeks.
Lastly, I placed an order and cancelled it immediately after realizing they ONLY LASTED ONE MONTH. Their website says you can cancel within the first 24h hours, but they still shipped it and charged me anyway. I could have returned it, but in the end I decided to keep it.
1 week delivery to Spain which is good.
23 May 2026
Unprompted review
Reply from Rapunzel of Sweden
Thank you for taking the time to share your detailed feedback with us 💗
We’re happy to hear that you liked both the hair quality and the flat design of the Invisible Clips for fine hair. At the same time, we truly appreciate your honest thoughts regarding the product options.
Your feedback is valuable to us, and we will make sure to pass it on internally to the relevant team for future consideration.
We’re also sorry to hear about your experience regarding the cancellation and shipping of your order. We understand how frustrating that must have felt. We have been in contact with you via customer service and are, of course, here to help in any way we can.
Kind regards,
Rapunzel of Sweden 💗
Beste Extensions ever 😍
12 May 2026
Reply from Rapunzel of Sweden
Thank you so much for your lovely review 💗
We’re so happy to hear that you love your extensions!
Kind regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Hi! Thank you for your feedback 💗
We hope you’ll be happy with your order.
Kind regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Thank you so much for your lovely review 💗
We’re very happy to hear that you’re pleased with the hair quality and the fast delivery!
Kind regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Hi! Thank you so much for your review 💗
We’re happy to hear that you’re pleased with the offer on clips and the fast delivery!
Kind regards,
Rapunzel of Sweden 💗
Too many daily sale sms
I get daily sale sms which say Last Chance: too much and pressuring! I bought today because of that and then realized that the amount spent is not enough. So no sale. Disapointing because the information comes later. Also the colour recommanded by the service was not correct. Wasn‘t helpful.
21 May 2026
Reply from Rapunzel of Sweden
Hi! Thank you for your feedback 💗
We understand your frustration regarding the campaign communication and the order requirements, and we appreciate you taking the time to share your thoughts with us.
We’re also sorry that the recommended color did not turn out as expected. Since hair color recommendations are made based on photos, lighting and image quality can sometimes affect how colors appear, which can make matching a bit difficult. However, we always do our very best to provide the closest possible recommendation.
Kind regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Thank you for sharing your feedback with us 💗
We’re truly sorry to hear that you feel disappointed with the quality of your recent purchases. This is never the experience we want our customers to have.
We always strive to maintain a high standard for our products. We appreciate you taking the time to let us know, as it helps us continue to improve.
Kind regards,
Rapunzel of Sweden 💗
Reply from Rapunzel of Sweden
Thank you so much for your lovely review 💗
We’re so happy to hear that you’re pleased with both the quality and the style!
Kind regards,
Rapunzel of Sweden 💗
Delivery is fast, quality is unfortunately getting poor.
Delivery is fast - thank you for that. I also love your color range, there is perfect shade for me and i would like to continue ordering hair from you. I have been your client for years. Unfortunately quality is getting worse every year. I bought weft extensions (40 cm) After month those extensions are 30cm and so thin. Half of the hair is gone and it is useless already. I also bought tape hair, it was better but still, after a month getting fluffy too. I've been wearing hair extensions for a decade and I know how to take care of them. I take care of my hair with quality products. So that's not the issue. I hope I get better value for money and the hair will be of better quality in the future so I can continue ordering from you. I have now ordered new tapes and will see how it goes. If the hair lasts 2 months, unfortunately I cannot continue to be your client anymore.
11 May 2026
Reply from Rapunzel of Sweden
Thank you for your feedback and for being a long-term customer. We’re glad to hear you appreciate our delivery speed and color range, but we’re sorry to hear that your recent experience with the quality has not met your expectations.💗
To maintain the best possible result and lifespan of the hair, we always recommend using products specifically designed for extensions and following our care instructions. That said, if you believe there is a quality issue with your product, you are welcome to register a complaint so we can investigate it further 💗
Kind regards,
Rapunzel of Sweden
Reply from Rapunzel of Sweden
Hi 💗
Thank you so much for your lovely feedback! We’re so happy to hear that you are pleased with both the fast shipping and the quality of the hair 💗
Kind regards,
Rapunzel of Sweden
Very good and quick customer service
Very good and quick customer service. The delivery where also quick and problem free. I would recommend Rapunzel!
9 May 2026
Reply from Rapunzel of Sweden
Hi 💗
Thank you so much for your kind feedback! We’re very happy to hear that you experienced both quick customer service and a smooth, fast delivery 💗
Kind regards,
Rapunzel of Sweden
I bought 5 packs of light blonde…
I bought 5 packs of light blonde tape-hair 60cm and the hair is extremely thin from the ends. Kinda disappointed, but also needed to put the hair on my head as I had an event coming up. But just know, the ends are extremely thin 🥺
9 May 2026
Reply from Rapunzel of Sweden
Hi 💗
Thank you for sharing your feedback. Our extensions are designed to create a natural blend with your own hair.
However, if you feel that the hair is unusually thin or suspect there may be an issue with the product, you are very welcome to submit a claim. We would be happy to take a closer look at this together with you 💗
Kind regards,
Rapunzel of Sweden
I placed an order with this company…
I placed an order with this company four weeks ago, and I still haven’t received my package. What’s even more disappointing is the complete lack of communication. I have sent multiple emails asking for an update, but they are not have been answered.
Delays can happen, but not responding to customers is unacceptable. I expected much better service and professionalism.
24 April 2026
Reply from Rapunzel of Sweden
Hi 💗
Thank you for sharing your feedback. We sincerely apologize for the delay and understand your frustration regarding both the delivery time and the communication experience.
We have been in contact with you through our customer service team and will continue to help you there.
Your feedback is very important to us and helps us improve both our service and communication moving forward 💗
Kind regards,
Rapunzel of Sweden
My Package arrived opened…
My Package arrived opened with one Pack of extensions missing. I did contact Rapunzel of Sweden and have gotten No Response yet! Really dissapointed of the customer service.
9 May 2026
Reply from Rapunzel of Sweden
Hi 💗
Thank you for sharing your experience, and we are truly sorry to hear that your package arrived opened and with a product missing. We completely understand your disappointment and frustration.
We would like to assure you that we are helping you further through our customer service team and will do our best to resolve this matter as quickly as possible 💗
Kind regards,
Rapunzel of Sweden
Reply from Rapunzel of Sweden
Hi 💗
Thank you for your feedback! We’re so happy to hear that your first experience with us has been a positive one and that you are pleased with the quality 💗
Kind regards,
Rapunzel of Sweden
Reply from Rapunzel of Sweden
Hi 💗
Thank you so much for your kind feedback! We’re really happy to hear that you are pleased with the quality of the product and that the delivery was fast 💗
Kind regards,
Rapunzel of Sweden
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.