The price initially brought me to the site, being literally HALF of what Amazon themselves were selling exactly the same Panasonic product for on their website! I couldn't quite believe the difference... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service is fantastic, The delivery is fast, often next day if your items are in stock, they are easy to contact, via phone or email, if you have a problem, and their prices and value for money are... See more
Company replied
I have been a customer for a number of years and can honestly say that I have always been happy with their service, The parcels are well packed and usually arrive the next day. The equipment is alway... See more
Company replied
Ordered a Master Lock Chest late Friday, amazingly arrived this morning (Monday) by DPD. Arrived effectively double boxed, and item not used just yet but all seems great. Price was very good, better... See more
Company replied
Company details
Written by the company
Backed by over 45 years of experience, Rapid is a leading UK distributor of electronic components, electrical products, and educational resources. We deliver bespoke solutions through strong manufacturer partnerships, offering full technical support and same-day despatch on in-stock items. Plus, enjoy free delivery on orders over £20.
Contact info
Rapid Electronics, CO4 5JS, Colchester, United Kingdom
- customer.experience@rapidonline.com
- www.rapidonline.com
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and very fast delivery
Excellent service and very fast delivery. Ordered around 4pm and delivered 1pm next day free post.
I ordered acrylic paints which were priced a little lower than amazon or ebay.
Overall a 5 star experience.. Thanks
31 July 2026
Unprompted review
Reply from Rapid Electronics
We are so happy to hear about your excellent experience with our service and fast delivery! We are glad you found our acrylic paints to be a great value. Thank you for your wonderful 5-star review!
Received exactly what I ordered
Received exactly what I ordered. They used DHL who kept me up to date about delivery and allowed me to delay delivery by a day so I was in to receive.
They have a comprehensive range of products. Will use them again.
29 July 2026
Reply from Rapid Electronics
We're so happy to hear you received exactly what you ordered and that our delivery process met your expectations. We appreciate your kind words about our product range and look forward to serving you again!
Excellent customer service!
I had an issue with one of the items in my order, but the customer service team was extremely helpful and resolved the problem very quickly. They kept me informed throughout the process, responded promptly to my emails, and handled everything professionally.
I'm very impressed with their support and would definitely recommend Rapid Electronics. Thank you for your excellent service!
25 July 2026
Unprompted review
Reply from Rapid Electronics
We are so pleased to hear about your positive experience with our customer service team. It's wonderful to know that we were able to resolve your issue quickly and professionally, keeping you informed every step of the way. Your recommendation means a great deal to us. Thank you for your kind words and for choosing us!
Great service
Great service. The part I ordered was exactly as described and what I needed. The delivery was on time and as expected. I would certainly recommend this seller.
31 July 2026
Reply from Rapid Electronics
We are so glad to hear that the part you ordered was exactly what you needed and that our service met your expectations! Thank you for your kind recommendation.
Reply from Rapid Electronics
We are so happy to hear you had such a positive experience with us! We appreciate your kind words.
Reliable great products fast delivery
23 July 2026
Reply from Rapid Electronics
We are so happy to hear you enjoyed our reliable products and fast delivery. We appreciate your kind words!
Fully recommended!
Great comms, great price, rapid delivery, tools as expected, fully recommended!
27 July 2026
Unprompted review
Reply from Rapid Electronics
We're so happy to hear you had such a positive experience with our communication, pricing, and delivery! Thank you for your kind words.
A Happy Customer.
I have been a customer for a number of years and can honestly say that I have always been happy with their service, The parcels are well packed and usually arrive the next day. The equipment is always good quality and very good value for the price.I hope to be able to deal with this company with many years to come.
26 November 2025
Reply from Rapid Electronics
We are so pleased to hear about your continued positive experiences with our service and product quality. Your loyalty means a great deal to us, and we truly appreciate your kind words. We look forward to serving you for many more years!
Don’t believe stock availability
I ordered 10 of one item 10 of another, both showing lots of stock and could be delivered in one day. The one item was delivered the other I was informed would follow. I had to contact customer services to enquire why it was delayed, answer was no stock and don’t know when it would be back in stock. I have asked for a refund for the missing items but no response. I’ve been let down and I am out of pocket. Fortunately pi hut helped me out, rapid could learn a lot from them. I still want my refund!
27 July 2026
Reply from Rapid Electronics
We appreciate you sharing your experience with us. We understand your frustration regarding the delayed delivery and the stock issue for your second item, especially after being informed of its availability. The email we received requesting a refund was received over the weekend but was actioned on Monday when we were back in the office.
Genuine parts at a great price.
27 July 2026
Reply from Rapid Electronics
We're so glad you found our genuine parts to be of great value. We appreciate your positive feedback!
Reply from Rapid Electronics
Thank you for your positive feedback
Reply from Rapid Electronics
We're so happy to hear you appreciate our product range, order quantities, and quick delivery! Thank you for your kind words.
Reply from Rapid Electronics
We are so pleased to hear you consistently receive great service from us. Your positive feedback is truly appreciated!
Helpful
The website would not allow me to pay or have the item delivered to an address other than the payment address unless I created an account. I did so but it still wouldn't allow the delivery. I needed the item urgently. I had a web chat with a very helpful lady who told me I had to have the account for 30 days for that to happen but she did something at her end which made it possible and the item was duly delivered the next day. The item itself was exactly as described and just what we required.
9 July 2026
Reply from Rapid Electronics
We appreciate you taking the time to share your experience with us. We understand the frustration caused by the delivery address issue and the urgency of your need. We are glad our team member was able to assist you effectively and ensure your item arrived promptly and as described. Your feedback regarding the account and delivery process is valuable, and we will certainly review it to improve our services.
Rapid by name and delivery.
17 July 2026
Reply from Rapid Electronics
We are so glad to hear that our service met your expectations for speed and efficiency! Thank you for your positive feedback.
I am a private buyer
I am a private buyer. I buy items for my little projects from a variety of sources. Rapidonline is easily a top tier performing supplier.
17 July 2026
Reply from Rapid Electronics
We're so happy to hear that we're a top-tier supplier for your projects! We truly appreciate your positive feedback and continued support.
Very slow delivery
Very slow delivery. No method of contacting Rapid to ask them to ask DHL where my order is, and no chance of doing it directly with DHL. This would put me off using Rapid in future, and I wouldn't consider them for anything needed promptly.
21 July 2026
Unprompted review
Reply from Rapid Electronics
We're delighted to hear that you found a wide range of parts and experienced quick delivery. Thank you for your positive feedback; we truly appreciate it.
Interesting selection of school…
Interesting selection of school supplies as well as the electronic stuff. Found some good prices too.
16 July 2026
Reply from Rapid Electronics
We're so glad you found our selection of school and electronic supplies interesting and appreciated our competitive prices. Thank you for your kind words!
Great prices and very fast delivery i…
Great prices and very fast delivery i will be using this company regularly
21 July 2026
Reply from Rapid Electronics
We are so happy to hear you appreciate our prices and fast delivery! We look forward to serving you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.