Ralph Lauren Reviews 

Delivery is slow

Had a great experience at Ralph Lauren Brent Cross, London thanks to Ryad. It was my first purchase there and he made it really easy by taking the time to show me all the options without any pressure. Super knowledgeable and friendly service – made the whole experience enjoyable. The thank you email was a really lovely touch as well. Appreciate the effort, will definitely be back!

Ralph Lauren CANADA is amazing. Great selection of beautiful products, excellent quality and fit, fast UPS delivery, easy return and great customer service. I have dozens of their products and love them all.

When ordering I needed some information, customer service was fabulous. Delivered in 4 days by UPS with constant updates. Packaged beautifully and excellent quality. 5 stars all the way

Sent order incomplete. Received 4 of 6 items. Emailed customer support to be told everything was fine at their end after a “thorough investigation”. Then during the email exchange they told me that 5 items were on the order and after I send proof regarding the order and contents being incorrect I was informed that the matter was closed and I wouldn’t be receiving the missing items or a refund. Conned out of £300.

I will never use the online service again and I’ll be sure to let people know of this disgusting service.

Poor customer services. Parcel delayed and refused refund.
Phone customer services and spoke with customer service agent inshaff Daniels who laughed at me rather than dealing with my issue. Absolutely shocking and won’t be you again. Refund the money I am owed!

Dear Ralph Lauren Customer Support Team,

At the time of purchase, I was clearly informed that my order would be delivered by 29 April. Based on this confirmed information, I proceeded with the purchase. However, I have now been informed via UPS tracking updates that the estimated delivery date has been pushed back to 7 May, which represents a significant and unacceptable delay.

What is particularly concerning is that during multiple interactions with your customer support agents, I was repeatedly assured that my order would be delivered on time. These assurances have proven to be inaccurate, and I feel I have been misled regarding the delivery timeframe.

This situation has caused considerable inconvenience and disappointment, especially given that I relied on the delivery commitments provided by your team when placing the order.

BEST COMPANY EVER I LOVE THEIR CLOTHES. AND MY MOM WORKS THERE SO BE NICE OR ELSE!!!

The Polo cargo shorts are a step above most other shorts and they wear well. They look good and fit nicely but are over priced. Most cargo shorts are $30-50 and these are $110 so I assume you're paying an extra $50 for the "name.

Nothing but great great experiences with Ralph Lauren. They are my go to company when making purchases online. They make sure you are in the loop about shipping, delays etc. very responsive.

My boyfriend bought a pair of shoes and they were too small. He didn’t know this as he wore them for a few hours. We spent over $1000 and attempted to return the shoes not only did they not let us know that they didn’t accept the return when I spoke to a manager it was incredibly difficult for him to even respond. He pretty much stayed silent throughout the whole conversation and everything felt rude and disengaging. There was nothing that they could do. We will be taking our business elsewhere. This company has no positive customer service as they just do not care about the consumer at all.

My boyfriends blue/white stripe tee for 90 pounds lasted him three monts. The tee had a hole after the second wash, then another, and then huge holes which I couldn't mend. I've paid 90 for the teeshirt for three months. I mean the fabric on a tee should be ready to last, I'm not going to wash by hand. The label said washing machine 30. Horrible...

Trash company never ordering form them again

Incompetence on a whole new level. Ordered
for home delivery. Instead of delivering they took the view that it would be Ok to drop it at a UPS collection point and I could drive to pick it up! Total contempt for customer experience. Emailed the customer service team but they don’t deal with my country (UK) only North America, so the EU team might be in touch one day, if not start again and email them. Never again!

The quality of clothing has seriously dropped
The Beaton gilet i bought recently looks old after few months
Cheap materials used and price increased

Tried to purchase thru their online website using gift cards purchased at their physical store. The online purchase transaction did not go thru however the amount was deducted from the gift card. Wrote in and called the customer support, they are not able to provide any assistance or refund.

Lousy Service

I bought a Ralph Lauren coat in 2018 in New York, trusting the brand’s reputation. After a few years of careful use and proper storage, the material/trim started to deteriorate badly, to the point that it literally began to fall apart. For a premium brand, that is already disappointing in itself.

The situation became even worse because of the customer service. I was passed from one department to another, sent photos, labels, sizing details, and all the information requested right from the start. I even offered to accept a similar/equivalent item and to provide a U.S. address to make the process easier. Even so, I spent weeks — from January to March — receiving only vague replies saying the case was “under review,” that they were “evaluating options,” and that I would hear back, without any concrete resolution.

It felt like a lack of transparency, as if I was being kept waiting based on information they apparently had from the very beginning of the process. In the end, I was left with a product that fell apart over time and after-sales service that only prolonged the frustration. I expected much better quality and much more respect from a brand like Ralph Lauren.

This was so fantastisk ,no problem and deliverd at my door .a fantastisk nice service

The material quality of a Ralph Lauren men's knit hat made of acrylic or nylon left me feeling disappointed. The knits started breaking up.

Returned an item and more than 2 months later have received no communication from RL let alone a refund. Appalling customer service. Have sent 4 emails and have not even received acknowledgment of same. I will never buy from Ralph Lauren again.