Raisin Reviews 

Super genial

I am not even sure this company follows banking laws. I never verified my identity, they didn't even ask for my driver's license. You can't add a beneficiary online, you have to call them and no one ever answers their 800#. I would not trust your money at this location. This can't be legal.

Terrible customer service, slow to respond to email and they don't honour refer a friend bonus.

Having sent 10k to raisin on Sep 9th and not having the term deposit opened by the 7th of Oct I cancelled the request. I sent a mail on Sep 26th requesting an update on the status of my td opening, that was followed by 3 more unanswered requests for an update until I cancelled the request. I have persisted with a request for an update since then which have gone unanswered, not great when youre trusting a company with your money

Worst system ever! They only allow you to link one account and they make it nearly an act of god to change it. I have been trying for a week with no success. I eventually moved my money back to my old savings account. Yes the APY is the best out there, but the service is also.

Transferring money is a pain in the ass also.

Horrendous customer service. After 4 calls and atleast 6 emails, a sinple change of account has not happened

Hands down one of the worst banking service experience I have encountered.

Pls be warned, I feel i made a huge mistake signing up for them

Its as if they intentionally try to
Not understand you. Awful experience. My original institution closed. Raisen refuses to send check to my home. It’s a nightmare .

I have a very sizable amount of money in a half dozen CD bank accts through raisin. Never had a problem. If you're looking for high rates, especially with no-penalty CD's, this platform is the best. Simple to use. Simple to get the acct opened. Simple to close. May take a couple days to get it funded or get your money out, but I have found that to be the case in most online bank accts through ACH transfers. The initial opening of the Raisin acct is somewhat more involved, naturally. But once you get it going its a breeze. Everything under one umbrella and transferring in or out is a cinch. Never had a problem with contacting customer service and getting quick results. Never had to pay any fees. Just a great platform for finding and hooking up with great interest rates to grow my income. It is not a platform if you are looking for everyday or intricate banking.

Raisin is legit but it's not super easy to use. The customer support is terrible too. It's not a bank and the concept of a bank is not present. You can transfer your money through Raisin to various banks. The rates are higher than other banks but if you get the point it's easier to use. The only negative is that you can only have one funding account per 60 days. The customer service is not great but you won't find a higher rate, they even have no penalty CD's.

Considered opening an account but thankfully, I managed to steer clear having had initial doubts which were backed up by these reviews!

deposits were closed without notice while they still had months to run. interest for the 3-month term has not been credited. pure theft, definitely do not recommend Raisin

I've had a GREAT experience with Raisin. It's really easy to see which banks have the best Money Market and CD rates. It's easier than other methods (like NerdWallet) to compare rate of returns on FDIC-insured bank accounts. Very easy to set up, transfer, and track money.

Raisin is great if you understand the concept. First, its not a bank. All these negative reviews calling it a bank. Do your research FIRST, and understand where you are putting your money. VERY high rates, and a bare bones, simple interface. I've had zero problems, while earning top rates. Statement every month showing the banks you are invested in and interested earned. Thanks Raisin !

I imagine raisin is very agreeable to those who feel the need for such service. Raisin advertises some of the highest yield CDs. They say they will send you your 1099 tax forms. Personally I can manage my own CDs and I've never found it necessary for anyone to handle my interest income report to the IRS. My purpose in buying CDs is to earn interest for myself using my own money. The fees involved negate the high advertised rates. In the end you will earn less than if you bought a lesser rate CD on your own w/o Raisin. I can't see giving over a portion of my earnings to an exploitive corporation but obviously some people do.

They dont respond to emails.I suggest before anyone opens an account, send them an email and see how long they take to reply. Will gives a very good indication how they will deal with problems when they occur.

If you see any positive review about this bank, its family or something. I regret ever putting my penny with these people. A real definition of a pain in the ass. They will frustrate you hopping that u give up and leave them ur money. So the bank I had linked closed my acc because my account was compromised. They told me to link another external account after my closed bank couldnt receive my money so they told me to provide another bank. Up to now I have not received my money It is almost a month. They will take u round and round as if u are a stranger just to link another bank. Horrible management.

The bank closed my account in error and could not redeposit the money. or that's what they said. I called no answer for one hour on hold. finally, they made me get several documents, travel across town and spend hours on phone and email to straighten out something they did in error- they made the process 100 x more difficult, and it seemed like they did not want to give me my money back. I would not bank with them ever ! they make every step-in the banking process was way more difficult and they made it almost impossible to get you money out. DO NOT BANK HERE

Horrible customer service. beyond horrible. They give you the runaround and make it difficult to do anything. They will tell you to do the same thing over and over. Adding a bank account for transferring funds is like rocket science to them they're so incompetent. I am about to close my account and move my money out of there because they suck big time. Not worth the extra 1% in interest to deal with their garbage customer service.

Update 02/10/2023

After additional iterations and my negative review on Trustpilot, the customer service found a solution to let me access the account. I have therefore adjusted my rating upwards.

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Original review:

Extremely bad customer service. I have been trying unsuccessfully for weeks to access my savings account and, while the customer service answers rather quickly my emails, they never provide a solution and in the last emails they just started to repeat that the log-in attempts are recorded as successful on their side. A pity that the mobile application (as well as the website from desktop) does not agree and keeps recording an error on my side, preventing me from logging in. This is very unprofessional and a shame.