Excellent radiators and super service. Kept informed throughout the process, finished result is excellent. The delivery man was great too - clear communication and as promised delivery. Thank you.... See more
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Review summary
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Good quality radiators, delivered as promised. This is the 5th time I have ordered radiators and Ihave never encountered any issues. Really look great when installed.
Recently purchased two radiators for our redecorated livingroom. Radiators Direct have a wide choice of styles and colours on offer. Selecting and ordering was easy and they were delivered on time. We... See more
Although my radiators are yet to be installed, they look great. I was very impressed that I was kept informed of progress every step of the way. Radiators Direct were very accountable, and I as reass... See more
Company details
Written by the company
Radiators Direct offers a range of the most popular radiator and towel rail products in a variety of colours and finishes. With affordable designs to suit all interior styles, we stand by our pledge, “Value and Service Direct to Your Door”. With over 20 years’ experience supplying designer radiators throughout the UK, our factory has been manufacturing radiators since 1960’s and is one of the largest designer radiator factories in Europe.
Written by the company
- • Nationwide coverage • Free Delivery to UK Mainland • All products stocked in the UK • Over 30 colours and finishes • A selection of the most popular designs and sizes • Up to 20 year Guarantee • Convenient ways to pay and spread the cost • Manufactured to EN442 standards • Manufacturing radiators since 1963 from one of the largest designer radiator factories in Europe.
We hold all our products in stock in our UK warehouse, with Free Delivery on all radiators and towel rails to the UK mainland. All our products are quality guaranteed and manufactured to EN442 with a minimum 5-year warranty.
This is matched by extremely efficient service, delivery from stock within 48 – 72 hours and a dedicated Customer Service Team that is ready to make your purchase as smooth as possible.
Designed to add superior style, luxury and comfort to any room of your home without any compromise to functionality. Why not have a radiator that looks good AND functions well? Compliment your decor with an attractive feature and make the most of the space available, whether classic, contemporary or traditional.
Our stylish range of Designer Radiators is stocked in our UK warehouse ready for dispatch to you in 48 - 72 hours.
Available in white as standard, most of our ranges can also be painted locally in a range of 25 RAL colours, and 8 special or textured finishes.
All our radiators are completely compliant with EU and UK legislation, independently tested, and come with a fantastic guarantee of at least 5 years.
Contact info
Units 13-14 Charlwoods Road, RH19 2HU, East Grinstead, United Kingdom
- 01342 305555
- info@radiatorsdirect.co.uk
- www.radiatorsdirect.co.uk
4.6
Excellent
92 reviews
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Great choice of radiators
Great choice of radiators, easy ordering and excellent delivery/
16 October 2023
Reply from Radiators Direct
Dear Jane, thank you for your feedback we appreciate your comments and positive review. We hope the radiator looks great and if we can help again in any way, please do not hesitate to contact us.
Many thanks
The Radiators Direct Team
Easy to order online
12 October 2023
Reply from Radiators Direct
Dear Pamela, thank you for your comments, we are appreciate the feedback and will let the Website team know!
Kind regards
The Radiators Direct Team
Very easy to deal with
Very easy to deal with, everything sorted with professionalism
22 September 2023
Reply from Radiators Direct
Dear Mr Clover, thank you for your review, we are very pleased to hear that you have had such a good experience!
Kind regards
The Radiators Direct Team
I ordered 2 radiators in white on the…
I ordered 2 radiators in white on the 4.11.22. I chose white because in that colour the radiators [according to the website] were available within 48/72 hours. I was contacted on the 7.11.22 to state that the radiators would not be available the week of the 7.11. When I asked why the website suggests otherwise, no meaningful explanation was given. I have contacted RD today using their customer portal and Ive been contacted to say, that someone did message me on the 15.11.22 requesting a delivery date. I did not receive a phone message, text message or email on the 15.11.22. I have asked specifically who contacted me and what message was left. I tried to respond to the person I was dealing with today, via the email address provided, but that returned marked ‘undelivered’ so I had to go back into the portal and start again. In any event it appears that the radiators can be delivered next week [not this week]. I am very unimpressed with the service so far, but I will post an update.
23 November 2022
Unprompted review
Reply from Radiators Direct
Dear Deidre, thank you for taking the time to provide feed back on your order. We have reviewed the actions taken to ascertain if there are any improvements we can make to our internal systems. Currently we operate during standard weekdays, unless specifically requested and agreed we do not deliver or despatch on a weekend. Our first learning is that we will endeavour to improve awarness of this fact on the website. As you placed your order on the afternoon of Friday 4th at 15.25 we would only be able to despatch the following week. On Monday 7th at 13.52 our Inputting team called to advise you that your size radiator was unfortunately out of stock, but was due back in stock w/c 14th and it was agreed that we would call to confirm a delivery date. On Tuesday 15th at 10.35 our Customer Service team called your mobile and left a message requesting a call back to set a delivery day, unfortunately we did not receive any call to arrange delivery that week. As we handle circa 700 orders per week it is difficult to follow up unresponsive calls. Our second learning is to see if we can establish a system to improve this, even if it is just for our consumer customers rather than our trade Merchant customers. All our calls are recorded and all emails logged so if required we can provide dated transcripts and recordings. We received a message from you chasing your radiators on the 23rd via our website and requested details to follow up, all your messages were received, the email address is a group account and is copied to a number of our Team, we received your response at 13.44 and your subsequent contact at 14.04 (after you received the bounce back message). Our Customer Service Manager responded and, as you requested in your email (“Monday will be best for a delivery”), a delivery for Monday 28th was agreed. We do regret that you have had a poor experience with this order, we always aim to give the best service we can, but on occasions products do go out of stock and miscommunications can occur. We hope that you will be happy with your radiators and if you require any further assistance we would welcome the opportunity to provide you with a better experience.
Kind regards
The Radiators Direct Team
Great Service
Good delivery, excellent aftersales service. Would recommend to all
15 August 2022
Unprompted review
Reply from Radiators Direct
Dear Tony, thank you for your feedback we appreciate your comments and positive review of our service. We hope the radiator looks great and if we can help again in any way, please do not hesitate to contact us.
Kind regards
The Radiators Direct Team
Expensive product, poor quality, faulty product and poor customer services
Expensive product - Poor quality and damaged product- poor customer services…..
Firstly this product was poorly packaged with no real protection other than polystyrene on the edges and plastic cover the radiator.
I purchased a lacquered column radiator (expensive) the photography of the product provided good images , however in reality the lacquered finish was poor with drip lines. This finish is stated as part of the unique style and therefore the company do not refund on the customers personal standards and expectations of this expensive product . However this product was also damaged and had a scratch on one of the columns .
I contacted customer services and was met by an abrupt response and informed that they do not refund due to the lacquer finish but would investigate the scratch - requesting photos of this . They arranged collection of the radiator and informed me that the refund would take up to 10 days .
However I had to chase up my refund after 10 days and it was 14 days before I was refunded . I understand they have processes to follow but they take the monies straight away and then the customer has to wait 14 days for their monies returning !!!
I had also asked for a refund of the feet to match the radiator- however they stated that because they were not faulty that it would be refunded at a reduction !!!!
Be careful when purchasing from radiator direct be 100% sure of your choice as you will not get a refund if your expectations are not.
1 July 2022
Reply from Radiators Direct
Dear KL,
We appreciate your feedback on your recent purchase experience and understand your frustration. The product you ordered and had delivered on the 18th May is a distinctive model that has unique features that differ on every product, created by all the marks from the sanding and welding in the production process and the exposed raw material, as clearly shown on our website.
As alternatives, we do also offer a huge variety of powder coat painted options, which, unlike the Bare Metal Lacquer models, do not show the welding and scratch marks beneath, offering a perfect finish.
When you contacted us on the 8th of June to raise concerns over the variation in colours and sent us pictures, we did reiterate that the nature of the product means there are inherent differences and manufacturing marks as your picture showed, and from that point of view was as described and promoted on our site.
However, as you also had an issue with scratch damage, we were happy to replace the item free of charge or as you preferred, to collect the damaged item and refund you.
Given we have to collect, check returns before we can process a refund, we do allow a period of time for this process to occur. Your radiator was collected on the 14th June and the refund was issued to your bank on the 28th June, 10 working days after collection.
In your feedback you refer to being asked to part pay for the feet, however is it possible you meant the valves? Our Customer Service Team were incorrect in charging you a restocking fee for the valves. We do agree with you that for an end user such as yourself, you have little use for valves (or other accessories) if you are not keeping the radiator, therefore we will be refunding the balance you paid and apologise for this. We will be amending our policies to reflect this and provide our team with guidance on process for any future issues.
We aim to provide an excellent service to all our customers, and we particularly appreciate the time you have taken to provide feedback.
Yours
The Radiators Direct Team
Delivery as promised perfect condition…
Delivery as promised perfect condition price was right looks stunning in our newly decorated dining room
30 May 2022
Reply from Radiators Direct
Dear Mr Seed,
Thank you for you review, we appreciate the feedback. We are glad to hear that you received your delivery on time and in perfect condition, and that the product looks stunning in your dining room.
If we can help again in the future, please let us know.
Kind Regards
The Radiators Direct Team
Excellent service
Excellent service. Good customer service. Pleased with product. Would recommend and will use again
29 May 2022
Reply from Radiators Direct
Dear Diane
Thank you for your review, we are proud of service and our products and it is pleasing to hear you were happy with both, we appreciate the feedback.
If we can help again in the future, please let us know.
Kind regards
The Radiators Direct Team
Great quality and colour match
Amazing service ordered sample colours of radiators before deciding on colour fantastic range. Was able to match radiators to Kitchen cabinets and they look amazing. Quality and finish excellent, good fast service from ordering to delivery.
Would definitely recommend.
26 May 2022
Reply from Radiators Direct
Dear Ms Lester,
Thank you for your review, it is very rewarding to hear that you have had such a good experience . We pride ourselves on the service we provide and are very pleased that everything was satisfactory for you.
We are also glad to hear that the radiators look amazing in your kitchen!
If we can help again in the future, please do not hesitate to get in touch.
Kind regards
The Radiators Direct Team
Reply from Radiators Direct
Dear John,
Thank you for your review, we are glad to hear you were pleased with the quality of your product and that the delivery was quick. If there is anything else we can do for you in the future please let us know.
Kind Regards
The Radiators Direct Team
Good delivery time and liked product
Good delivery time and liked product. The price was fair. 👍
17 March 2022
Reply from Radiators Direct
Dear Ms Parry
Thank you for your feedback, we are always pleased to hear that our customers like their product and are pleased that the delivery was on time. If there is anything else we can do for you in the future please let us know.
Kind Regards
The Radiators Direct Team
Quality product and speedy delivery at…
Quality product and speedy delivery at a reasonable price.
11 March 2022
Reply from Radiators Direct
Dear David,
Thank you for your review, we are glad you like the product, and that delivery was speedy. We hope we can help you again in the future.
Kind Regards
The Radiators Direct Team
Fantastic service
Fantastic service. Had a small issue which was resolved very quickly. Excellent friendly customer services. Thank you
18 January 2022
Reply from Radiators Direct
Dear Carl,
Thank you for your review, it is good to hear we were able to resolve your issue quickly. Hopefully we will be able to service you requirements again in the future.
Kind Regards
The Radiators Direct Team
Reply from Radiators Direct
Dear Mr B
Thank you for your review, we are pleased to hear everything you experienced with us was was to a high standard. We hope we can help you again in the future.
Kind regards
The Radiators Direct Team
Very pleased with the design and heat output
Very pleased with the design and heat output. This our second purchase from this company and we are very pleased again.
11 January 2022
Reply from Radiators Direct
Thank you for your review, we are glad to hear you like the designs and they are doing the job of heating your home. We do hope we will be able to help you again in the future.
Kind regards
The Radiators Direct Team
putting things right
Had next day response from radiators direct. Understandable explanation about the reason for lack of response to my request. Feel I have been listened to and my confidence improved going forward.
10 January 2022
Reply from Radiators Direct
Dear Ms Cotterell
We are sorry that your communication on the 29/11/21 was not responded to promptly at the time, I believe our Customer Services Manager has called you to apologise and answer your questions. As she explained the issue occurred due to the volume of contacts and orders being processed post the Black Friday event and a new member of the team inadvertently marked the contact as having been completed. We hope that this explanation and offer to honour the Black Friday Deal goes some way to redressing the delay in answering your query
We aim to provide an excellent service to all our customers, and we particularly appreciate the fact that you were considering us again having purchased in 2020, we will be discussing with the Team to identify ways in which we can ensure errors such as this are avoided in the future.
Kind Regards
The Radiators Direct team
Great customer service
Great product and brilliant to deal with on a return and a replacement after I ordered the wrong size. Excellent all round!
10 January 2022
Reply from Radiators Direct
Dear Mr Ellis,
Thank you for your review, we are so pleased our customer service team were able to help with the change of size. We hope the product is looking great in your home.
Kind regards
The Radiators Direct Team.
Reply from Radiators Direct
Dear Ms Hatch
Thanks you for your review, we are glad to hear your feedback regarding our customer service team. We hope we can help you again in the future.
Kind regards,
The Radiators Direct Team
Good communication
Good communication, radiator came on time. Good quality and value for money.
Very modern addition to my kitchen.
10 January 2022
Reply from Radiators Direct
Dear Ms Sanders
Thank you for your review, we are happy to hear everything with your order went smoothly. We hope your kitchen is looking fabulous.
Kind regards
The Radiators Direct Team
Very friendly and helpful service
Very friendly and helpful service. Very pleased with my radiators, they look beautiful in my new kitchen extension.
10 January 2022
Reply from Radiators Direct
Dear Siobhan,
Thank you for your review, I am glad we were able to help you with your requirements, and are very pleased you like the radiators. We hope they have added a little something to your extension.
Kind regards
The Radiators Direct Team
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