QVC UK Reviews 372,664

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many appreciate the wide selection of quality products, often highlighting the convenience of browsing various brands and the availability of installment plans. The prompt and often speedy delivery is frequently mentioned as a positive aspect, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of the delivery service, specifically mentioning issues with parcels being left unattended or not delivered as scheduled. A few other people also felt that some products, particularly plants, did not arrive in the best condition, and there were occasional reports of items not being received or delivery costs being too high.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality, value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, with some... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most Trusted shopping shopping Channel . QVC have got it 100% right . Their service is the best . Ordering and returns are made easy . Monthly instalments also given on certain things plus you have op... See more

Company replied

Rated 5 out of 5 stars

I order a lot from QVC, mainly clothes, but recently bought a Curtis stone saucepan. The saucepan is marvelous in every way and I am very happy with it! Clothes are harder to shop for but returns ar... See more

Company replied

Rated 5 out of 5 stars

Everything from order to delivery is easy and super speedy 😊 the driver that delivered our purchase was extremely pleasant and spent time chatting....not too long but as hubby and I are now retired i... See more

Company replied

Rated 5 out of 5 stars

I have used my Hoover mattress vacuum twice on my mattress once over the mattress protector and today on the actual mattress when I changed my protector. I would recommend this as it really does work.... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373K reviews

5-star
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Rated 5 out of 5 stars

All went well from start to finish

No problem with delivery and the item arrived in good condition

14 April 2026
QVC UK logo

Reply from QVC UK

Hi James,

Thanks for your review! We're delighted to hear your delivery went smoothly and the item arrived in good condition.

QVC Customer Care

Rated 5 out of 5 stars

Shopping at QVC is so easy

Shopping at QVC is so easy! Delivery is quick and efficient. I buy lots of things and have never had a bad experience with them.

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Irene,

Thank you for your lovely review! We're thrilled to hear that you've had such positive experiences with us and that you find shopping at QVC easy and efficient. We look forward to continuing to provide you with great service and products.

QVC Customer Care

Rated 5 out of 5 stars

Arrived very quickly

Arrived very quickly, good quality product.

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Kay,

Thanks for your lovely review! We're thrilled to hear that your order arrived quickly and that you're happy with the quality of the product.

QVC Customer Care

Rated 5 out of 5 stars

Delivery was fine

Delivery was fine, well packed ,love Kim & co items,

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Cheryl,

Thanks for your lovely review! We're thrilled to hear you love your Kim & Co items and that your delivery was smooth and well-packed.

QVC Customer Care

Rated 4 out of 5 stars

Very happy with the repair but would…

Very happy with the repair but would have appreciated more communication to advise of receipt at the time instead of only a couple of days before it was returned

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Mojo,

Thanks for your feedback! We're glad to hear you're happy with the repair. We appreciate your suggestion about improving communication and will pass this on to our team.

QVC Customer Care

Rated 5 out of 5 stars

Great quality product

Great quality product, fast delivery and just all round customer care!!

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Ms Christina McCrory,

Thanks for your wonderful review! We're thrilled to hear you enjoyed the quality of the product and our fast delivery. Your kind words about our customer care mean a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Excellent service

From the ordering process to receiving the items took 3 days excellent service.
Thanks QVC

21 April 2026
QVC UK logo

Reply from QVC UK

Hi customer,

Thanks for your wonderful feedback! We're thrilled to hear that you had an excellent experience from ordering to receiving your items in just 3 days. We appreciate your support and look forward to serving you again soon.

QVC Customer Care

Rated 1 out of 5 stars

Plants not arrived

Plants not arrived. Advised delivery would be week commencing 27th April but I would be advised when they were out for delivery. I have had no notification, no plants and there is a Bank Holiday weekend now.

13 April 2026
QVC UK logo

Reply from QVC UK

Hi MRS BARBARA SHUFFLEBOTHAM,

We're sorry to hear your plants haven't arrived yet. If you haven't been in touch already, please send your order details to customer_careuk@qvc.com so we can assist further.

QVC Customer Care

Rated 5 out of 5 stars

Great delivery

Great delivery, quality of goods,
And we'll explained by presenters.

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Mr William Scobie,

Thank you for your wonderful review! We're thrilled to hear you were pleased with the delivery, quality of goods, and our presenters' explanations. Your feedback means a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Online QVC App

Online QVC App, easy to browse, quick payment methods.

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Noel,

Thanks for your fantastic review! We're thrilled to hear you find the QVC app easy to browse and enjoy our quick payment methods. Your feedback means a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Well pleased

Love the variety ,love the easy pays ,love you have Ben de Lisi on ,love the call centre option as I don't do the internet a pleasant experience calling the phone colleagues ,top rate

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Peggy,

Thank you for your wonderful review! We're thrilled to hear you love the variety, Easy Pay options, and our collaboration with Ben de Lisi. It's also great to know you had a pleasant experience with our phone colleagues. We appreciate your kind words and look forward to continuing to provide top-rate service.

QVC Customer Care

Rated 5 out of 5 stars

Waiting list purchase

Always easy to deal with. My last order was for earings out of stock. I ordered them and was placed on a waiting list. I was kept informed and my earnings delivered a couple of weeks later.

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Carol,

Thanks for your lovely review! We're thrilled to hear that you found the process easy and that you were kept informed about your earrings. We hope you love them!

QVC Customer Care

Rated 3 out of 5 stars

Quite disappointed ive recieved a…

Quite disappointed ive recieved a garden product today one is missing,the warehouse people need a shake up also it isn't the first time either 🙄

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Lynne,

We're sorry to hear that one of your garden products is missing and that this has happened before. Your feedback will be passed onto our warehouse team to help improve our service. If you haven't been in touch already, please email your order details to customer_careuk@qvc.com so we can assist further.

QVC Customer Care

Rated 5 out of 5 stars

Deliverd on time and the courier was…

Deliverd on time and the courier was really nice person.

21 April 2026
QVC UK logo

Reply from QVC UK

Hi MARY BYRNE,

Thanks for your lovely review! We're delighted to hear your order arrived on time and that you had a positive experience with our courier.

QVC Customer Care

Rated 1 out of 5 stars

Still waiting for my money to come to…

Still waiting for my money to come to be put into my account going back from Christmas we’re now in end of April coming into May 1 of May today and still no money in my account. That is bad never experienced anything like this in my life only the Qvc crap.

21 April 2026
QVC UK logo

Reply from QVC UK

Hi DEE STOTT,

We're sorry to hear about the delay in receiving your refund. This certainly isn't the experience we aim to provide. If you haven't been in touch already, please email your order details to customer_careuk@qvc.com so we can look into this for you.

QVC Customer Care

Rated 5 out of 5 stars
QVC UK logo

Reply from QVC UK

Hi Carole,

Thanks for your lovely review! We're delighted to hear that your delivery experience was cheerful. We appreciate your feedback and look forward to serving you again soon.

QVC Customer Care

Rated 2 out of 5 stars

QVC I've always lived your channel and…

QVC I've always lived your channel and my aunt buys products all the time. I'm not happy with the product especially the foundation I purchased, it's really difficult to apply and I feel like it's pulling my skin when I'm applying it. I've tried to apply with a brush, I've brought a new brush and even with my fingers but I'm so disappointed. As I had really high hopes when I saw it advertised on QVC.

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Miss Anna Bishop,

Thanks for sharing your feedback. We're sorry to hear you're disappointed with the foundation. Just to let you know we do have our 60-day money back guarantee for you to return an item if you find it unsuitable. We'll pass your feedback onto our products team to review.

QVC Customer Care

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