Quatropi Furniture Reviews 

5,133
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the furniture, often finding products to exceed expectations and be very comfortable. Many consumers highlight the exceptional service, noting helpful staff and prompt communication. The delivery service is frequently commended for being quick, on time, and handled with care by polite drivers. However, some customers also noted occasional issues with delivery, such as minor delays, early morning arrivals, or concerns regarding packaging and placement. A few others felt that certain product features, like an electric recliner's speed or furniture feet design, could be improved. There were also isolated mentions of initial manufacturing defects or comfort not meeting expectations, though these were often resolved quickly by customer service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, stylish design, and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high-end,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency.... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, faultless, and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars!!!!! I had a few questions before ordering, changed my mind a few times, but the customer service was top tier. There was a small problem with delivery but I’d provided an old phone number by... See more

Rated 5 out of 5 stars

This company not only sells high quality products but gives high quality customer service. After a blip with our delivery date due to staffing issues, we were then prioritised by Anthony and Alex, u... See more

Rated 5 out of 5 stars

Corner Bench ordered and recieved as scheduled good price and comfortable seating. Delivery went without hitch and assembling seating was straight forward. Ajustable feet could/should be bigger and in... See more

Rated 5 out of 5 stars

The quality is undeniable. Well put together along with stylish design. Delivery good. I put the legs on myself and all went well and I'm an older lady. Second piece of furniture ihav had from Qu... See more


Company details

  1. Outdoor Furniture Store
  2. Bar Restaurant Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Garden Furniture Shop
  6. Sofa Store

Written by the company

A trusted family-run business since 2004, earning the loyalty of thousands of customers. Experience our unparalleled luxury home & garden furniture


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,133)

182 reviews in the last 12 months

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Rated 5 out of 5 stars

Third purchase now 5* across the board

Third purchase now 5* across the board. (garden furniture, coffee table and dining table and chairs) and all have been stunning and extremely high quality which should last you years. Customer service is also exceptional. Highly recommend this company and their products.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality, fast and very efficient service from quatropi

From ordering to delivery absolutely amazing. Communication from Quatropi was amazing. I was kept well informed of delivery details. 10/10 delivery service. The gentleman that delivered my triple hanging egg chair was amazing 👏. I could not be happier with my new piece of garden furniture. Amazing quality 👌.

7 August 2025
Rated 2 out of 5 stars

Firstly when I ordered my sofa I…

Firstly when I ordered my sofa I specifically gave the young lady a date I couldn't receive the goods. And she comes back with a delivery date on for when I was on holiday. good start! also when ordering the sofa, Darius did not tell me the sofa was sided. Meaning they only have a left or one sided cushion. So the cushions do not sit equal to the opposite side. The finish on the footstools is awful. ( happy to send photos ) but would probably be wasting my time. Then when I called up, I was told I`d get a call back within an hour. 4 hours later... still no call. Now I`m sure their come back with a million excuses. When sometimes you just need to put your hands up and say " sorry Mr customer " we got it wrong. They say you really know how good a business is when their an issue or problem to solve. and this business has failed badly!

15 August 2025
Unprompted review
Quatropi Furniture logo

Reply from Quatropi Furniture

Hi Mark,

Thank you for your review. We are sorry to hear that you are disappointed.

We acknowledge that there was an issue with the delivery. Please be assured that, following your feedback, we have reminded all staff of the procedures and standards that we expect and usually maintain.

With regards to the sofa, this is correct. As it is a modular sofa, it is made up of corner sections and middle sections. Since all our photos are taken live in our own showroom, the item delivered will look exactly as shown in the photos.

If you are still unhappy with your purchase, we will be happy to arrange a free collection and provide you with a full refund.

- Quatropi Team

Rated 5 out of 5 stars

The garden furniture from Quatropi has…

The garden furniture from Quatropi has literally transformed our lives! I have been looking forever for a nice modern garden set and fell in love with the Modern 6 Seater Garden Table | Grey Aluminium & Ceramic and CIA garden chairs. My husband and I sit at the table every evening with a glass of wine and chat about the day. Something we didn’t really do before! He says it clearly makes me happy to chill in the garden and that makes him happy!

Everything appears to be well made and it is becomes with a cover to protect it during not so great weather.

We love our outdoor furniture 😍

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Rotten delivery

I ordered an adjustable chair and in addition paid £49 for delivery. The delivery slot was from 7am to 9am but I was assured that it would arrive around halfway through this window. At 7.22 I saw an unknown number had tried calling me five minutes earlier so I immediately returned the call but there was no reply. I tried two more times over the next half hour or so. It later transpired that the number was Quatropi’s carriers and I since discovered that the delivery was quite deliberately scheduled ahead of what I had been told after receiving the original notification. Also that the carriers deliberately did not pick up my calls and having chosen not to leave me a voice message on their call. All in all a depressing experience but I have to better chair from the many alternative suppliers available. Sorry I can’t join the happy band of five star subscribers here but my own experience was pretty appaling.

12 August 2025
Unprompted review
Quatropi Furniture logo

Reply from Quatropi Furniture

Good Afternoon 
Our apologies for the service that you received regarding your delivery and communications, this is certainly not the level of service we aim to provide normally. 
Please be assured that following your feedback, all staff have been reminded of the procedures and standards that we expect and usually deliver. 
If there is anything we can do in the future to help rectify this experience please do get in touch.

Rated 5 out of 5 stars

Omg fantastic garden furniture!!!

Omg! The quality of my 3XL HAMMOCK is phenomenal. I’ve been looking for quality furniture for the garden and found it. My friends are jealous and asking for details of where I had purchased item. I also purchased additional cushions that make the whole look simply wonderful.

31 July 2025
Rated 5 out of 5 stars

5 stars from me - garden and home purchases

Love this company. Cannot stop purchasing from them. Bought all my garden furniture from them. Excellent quality every piece. And different too. Now progressed onto home furniture. Excellent quality items with excellent service and delivery. 5 stars from me.

28 July 2025
Rated 5 out of 5 stars

Fantastic costumer service and products!

I ordered a square coffee table with storage in white chalk and the product looked exactly as described and the quality was amazing. Unfortunately, the initial order had come scratched in some places but once I contacted costumer support, they were able to offer a replacement with ease. I am so happy with the costumer service provided as well as the product that I will 100% be repurchasing again for items I want to give a luxury feel.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality sofa with great customer service

Bought the U shape sofa a few months ago…. Regretted not buying the accompanying foot stool. The customer service team were helpful in guiding me to the right one over email and it arrived quicker than expected.

3rd occasion using Quatropi and we will use again.

16 July 2025
Unprompted review

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