Quatropi Furniture Reviews 

5,133
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the furniture, often finding products to exceed expectations and be very comfortable. Many consumers highlight the exceptional service, noting helpful staff and prompt communication. The delivery service is frequently commended for being quick, on time, and handled with care by polite drivers. However, some customers also noted occasional issues with delivery, such as minor delays, early morning arrivals, or concerns regarding packaging and placement. A few others felt that certain product features, like an electric recliner's speed or furniture feet design, could be improved. There were also isolated mentions of initial manufacturing defects or comfort not meeting expectations, though these were often resolved quickly by customer service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, stylish design, and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high-end,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency.... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, faultless, and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars!!!!! I had a few questions before ordering, changed my mind a few times, but the customer service was top tier. There was a small problem with delivery but I’d provided an old phone number by... See more

Rated 5 out of 5 stars

This company not only sells high quality products but gives high quality customer service. After a blip with our delivery date due to staffing issues, we were then prioritised by Anthony and Alex, u... See more

Rated 5 out of 5 stars

Corner Bench ordered and recieved as scheduled good price and comfortable seating. Delivery went without hitch and assembling seating was straight forward. Ajustable feet could/should be bigger and in... See more

Rated 5 out of 5 stars

The quality is undeniable. Well put together along with stylish design. Delivery good. I put the legs on myself and all went well and I'm an older lady. Second piece of furniture ihav had from Qu... See more


Company details

  1. Outdoor Furniture Store
  2. Bar Restaurant Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Garden Furniture Shop
  6. Sofa Store

Written by the company

A trusted family-run business since 2004, earning the loyalty of thousands of customers. Experience our unparalleled luxury home & garden furniture


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(5,133)

182 reviews in the last 12 months

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Rated 5 out of 5 stars

I initially purchased a modular sofa…

I initially purchased a modular sofa and, while it looked beautiful, it didn’t quite work for us in terms of comfort and structure — especially for everyday family use. At the time, this was really disappointing after the excitement of receiving it.

However, I have to say that Quatropi’s customer service really stood out in the end. After ongoing communication, they fully refunded me even after several months, which I genuinely appreciated. That level of aftercare made a big difference and shows they do stand by their customers.

From my experience, the furniture is very stylish and well presented, but I would recommend carefully considering the type of sofa (especially softer modular styles) depending on how you plan to use it day to day.

Overall, while the product itself wasn’t the right fit for us, the way the situation was resolved was professional and fair, and I would feel more confident dealing with them again in the future.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Lena Coffee Table

We purchased a Lena coffee table which was delivered as promised. When we were assembling the coffee table noticed there was some damage on one of the legs, we contacted Quatropi and a replacement set of legs was dispatched without any fuss. The coffee table looks great and is excellent quality. This was our 1st time purchasing for Quatropi and their srvice lives up to the reviews

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Corner bench wrong feet.

Corner Bench ordered and recieved as scheduled good price and comfortable seating. Delivery went without hitch and assembling seating was straight forward. Ajustable feet could/should be bigger and in black the small white feet were totally inappropriate. Feet swapped out for Amazon purchase.

27 March 2026
Rated 5 out of 5 stars

Deco 3 Seater Dining Bench Antique Brown Fabric

We ordered a Deco 3 Seater Dining Bench Antique Brown Fabric not only was it stylish it was most comfortable. My husband has issues being comfortable and sitting for long durations due to back problems however, he has found no issues with sitting at the dining table with family. This has been a welcome addition thanks you so much Quatropi

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Best sofa I’ve owned and it’s worth every penny

The whole process from placing the order to receiving the sofa was smooth, they kept me updated every step, the delivery guys were fantastic as well they arrived bang on time, and took great care getting the boxes into the room where the sofa was going, unboxing was a breeze and connecting to sofa segments together was easy as they had the clips in a great position, the sofa itself self it unbelievable, it’s comfortable and really big which is great, it’s so comfortable that I sleep on it more than in my bed, I may have to get another for my bedroom to replace my bed, if your thinking about using these guys for your furniture I highly recommend

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent purchase of Nora swivel leather dining chairs.

We bought 4 Nora leather swivel dining chairs in the winter sale and are delighted with them. This is our second purchase of these chairs, so we now have eight. They are very well made and comfortable to sit in, and can be used as occasional chairs when we have more people. Quatropi’s ordering process is very easy and the staff are very polite and professional on the phone, a great experience and I would not hesitate to recommend them.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and fast customer service

Excellent and fast customer service. The furniture itself is very good quality and well made. Unfortunately one of the chairs had a scrape on the leg when unpacked - it was well packaged, so it looked to be a manufacturing or warehouse defect rather than transit damage. It was replace without quibble and very fast (within 2 days). Very impressed.

30 March 2026
Rated 5 out of 5 stars

Ordered three pieces of furniture one…

Ordered three pieces of furniture one was on preorder was delayed a bit longer than we wanted but I rang and alex was very helpful nothing was too much trouble furniture was delivered absolutely stunning all assembled except for legs will definitely buy again thank you Patricia Roden

30 March 2026
Rated 5 out of 5 stars

This was an excellent service

This was an excellent service. The table is just as beautiful as shown in the pictures and is of very good quality.
Delivery was smooth overall, although I did need to follow up after a couple of days.
That said, it was an absolute pleasure purchasing this lovely piece, and I’m very happy with it.

25 March 2026
Rated 5 out of 5 stars

Gorgeous well-made outdoor sofas!

Gorgeous well-made outdoor sofas! We have ordered several modular pieces of the Zara set and they fit together perfectly. Cushions are thick and super-comfortable. Have also had good customer service as I wanted to exchange one of the pieces.

23 March 2026
Unprompted review

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