Quality Part X LTD Reviews 

I bought my son his first car from this dealer thinking the AA approved logo would offer some reassurance. One week after buying the car I noticed the front discs were very thin and rusty so took the car to Halfords to replace them. Halfords told me the front discs and pads were the worst they had ever seen. So much for AA approval.

The members of staff are friendly and our experience have been smoothly managed by competent sales person with their good knowledge with the vehicle and made our mind at ease knowing that the vehicle has been looked after well and within AA standards. We were given NHS discount which made it more worthwhile.

Really friendly and helpful. Great experience and the car is perfect, just what I wanted. Thanks :)

I just purchased Mercedes E-Class. Once you gave paid they would never respond back for anything ,all they pass to someone else lie to you.
For me, the lie was to do with me missing an ev cable which supposedly came with vehicle. It was missing and they never bothered afterwards to sort this out despite my many calls and emails. Be careful because this customer service is absolutely appalling.

Would highly recommend!

This dealership has the friendliest staff and the nicest cars! My sales associate was Anis, and he was so professional and kind. This was the best experience.. honestly I cannot recommend this dealership more. Top cars, top staff!!

****WARNING!!!****
DO NOT BUY FROM THIS COMPANY!!
I purchased a Renault Kadjar - MA20HSG, in September this year, I was told it had service history and two keys. In actual fact in only had one service document (completed by the dealership) no service book and one of the two keys they gave me turned out to be a fake and was just the casing of a key!!!

I had my mechanic check the car over in the first few days after purchase and he confirmed there were 35 electrical faults and the entire drivers side of vehicle had been involved an accident (which wasnt declared to the insurance company!)
The dealership would have known about all of this when they sold me the car, and even though they knew this car would be used for a family with young children they did not care and did not disclose that the car had been involved in an accident!
I returned the car within 14 days and spent the next two months having to fight for the agreement to be cancelled. They even refused to refund £2k which i had paid upfront for the warranty!! It was only when I threatened the company with Court proceedings that they finally refunded my money.

I would avoid this company at all costs!! They cannot be trusted!

I am writing this two months after purchasing a car from Quality Part X Stevenage (not straight after buying which they are quite forceful in getting you to do…), and I would recommend going elsewhere. When I first purchased the car, I was not told there was only one key until I had handed the money over and was about to drive away. This should have been mentioned and recognised in the price as it costs north of £500 to have a second key made. However, my main issues have been with the after sales team. I noticed there were a few flaws with some trimmings on the car as well as some dents on the roof, so was told to contact the after sales team to book to bring the car back in to fix these, but the after sales team seem to not like to answer there phone, so it took a while to get this booked in (eventually done over WhatsApp, still never been able to speak to someone on the phone). I took the day off work to take it in to get these sorted, but I was then told the dents would have to be done on another day as the ‘dent guy’ is only in on Monday. I was told when booking this that this would be able to be done in a day. So after taking another day off work and a three hour round trip, I took my car back in only to be told they would need to keep it in for up to a week, which seeing as it driven myself in the car and live an hour and half away (which I explained prior), was not possible. The communication was shocking, and due to the car not being properly prepared before selling I had now lost out on two days work and petrol costs. I decided to take my car elsewhere to get the dents repaired, only to be told it is such a huge job that was likely to cost around £3,000 due to needing a new roof. I contacted the after sales team following this and have (not so) shockingly been ignored.

All they care about is getting the cars out as quickly as possible, and care very little about their customers.

Quality Part X in Dunstable were fantastic when I took my son to purchase a car. This was a big purchase for him as a young adult. Fantastic service and knowledgeable staff made for a great experience. Would highly recommend. Thank you Quality Part X Dunstable!

1-Star Review: Almost 2 Years of Stress, Danger & Negligence – Please Avoid Quality Part X Stevenage

I am writing this review to warn others about my incredibly distressing experience with Quality Part X (Stevenage). What should have been a straightforward car purchase turned into nearly two years of stress, financial loss, safety concerns, and consistently poor customer service.

I purchased a vehicle from them in February 2023, and within just one month serious problems began. The oil light repeatedly appeared, mechanical faults kept resurfacing, and the car eventually broke down completely in May 2023 while I was travelling with my three young children. We were left stranded for hours. As a single mother, this was frightening and extremely difficult to manage—especially as the dealership offered no courtesy car or assistance.

Despite numerous “repairs,” the problems never went away. An independent MOT even flagged an active oil leak. Throughout the next year, the car was in and out of garages, disrupting my work, childcare arrangements, and finances.

In December 2024, Quality Part X collected the vehicle and replaced the entire engine. This alone shows the car was never fit for purpose from the beginning.

Even after the engine replacement, the issues continued. The final breaking point came when the car suffered a major failure in Bournemouth, again with my three children in the car. We endured a 10-hour tow back to Stevenage, and I returned the vehicle to the dealership because I could no longer risk my family’s safety.

To make matters worse, Quality Part X had previously returned the car to me without a valid MOT, which resulted in me being stopped by the police — a completely unacceptable and dangerous oversight.

I have spent almost two years trying to be heard, dealing with ongoing oil leaks and mechanical faults, and suffering immense stress. The customer service has been consistently poor — dismissive, slow, and lacking accountability.

Even my sister experienced issues with this dealership. She bought a car from the same branch, and it broke down on the very day she collected it. She returned it within her 30-day rights, but despite her short involvement with them, she too was met with incredibly poor service.

Most recently, when my car was towed back to Quality Part X in July 2005, the After-Sales Manager, Omar, told me an independent investigation would be carried out to determine the cause of the major fault. I should receive the findings of the report within 7 days but four months later, I am still waiting for the findings, which only reflects the ongoing lack of professionalism and care.

All I have ever asked for is a safe, reliable vehicle for my family. Instead, I have been left emotionally exhausted, financially drained, and constantly worried about our safety. My case is now being escalated further because I cannot continue to be ignored.

I strongly advise anyone considering buying from Quality Part X (Stevenage) to proceed with extreme caution. My experience has been nothing short of a nightmare — and nearly two years later, I am still dealing with the consequences.

I came in to check 2 cars, and I was met with excellent customer service. They made me feel welcomed and allowed me to check the cars at my own leisure. All the staff were very helpful especially Faris who helped me make my decision and purchase my first Electric car! A very happy customer :) Thank you.

Seamless experience from enquiry to purchasing whole process took less than a week, very knowledgable and friendly staff

Your delivery price to aberdeen is a joke will be going elsewhere you have just lost out on a sale

The explanation the frienlyness ease of transaction

They were quick with the process, although I had to wait for finance approval, they did their part to find me the best rates.

Excellent team, specially Adam, you are legend. He made sure well communicated and kept us updated with all the details.

You only 1 for the car and it was berkon

Bought my Kia Niro two days ago and absolutely love it! The car drives beautifully and is packed with useful features. The team at the dealership were really helpful and made everything smooth and stress-free. Thanks for the great service — I’ll definitely recommend to everyone

Fantastic service from start to finish mo was really helpful and guided us through everything we needed . Made us feel comfortable and gave us peace of mind throughout the process