QDOS Accident Assistance Reviews 

Excellent service, car was delivered promptly! A very friendly staff in particular Andy. Wouldn’t hesitate to use Qdos again.
WilliamG.

Professional advice
Clear precise instructions and help

Friendly reliable and efficient

Excellent service with fast payout of my total loss monies.

The hire car they arranged was clean, reliable, and arrived quickly by a nice man called Martyn - a huge help while my own vehicle was off the road

The staff was very helpful and polite it was never too much trouble to answer any questions I had the turn around time from start to finish was 2 months thankyou to all the team

This is the most disgusting company in the uk. They are a scam and will not give you the funds for your own vehicle i have been waiting for 2 months since they recieved my payment. STAY AWAY!!!

As outed for extremely poor service by BBC Watchdog October 2025

I am extremely disappointed with QDOS’s handling of my claim. They received the settlement from the third party on 29 September 2025, yet did not pass the funds to me until 2 October 2025 — effectively withholding money without explanation. I had informed them I am facing eviction on 6 October due to financial hardship, but they made no effort to expedite or communicate.

Additionally, I asked repeatedly about the daily compensation of £0.31 per day, but they never addressed it in any of their responses. This indicates a serious lack of transparency and respect, and I feel they treated me unfairly and exploited my vulnerable situation.

No one should have to endure this stress when they’ve done nothing wrong. I strongly advise potential customers to think twice before trusting QDOS with anything.

Had a lovely gentleman called simon drive nearly 5hrs to come down to deliver my car then came back down to change it two days later because wasn't happy with the 1st car

Qdos are very experienced on accidents they listen and are compassionate about what as happened to you and what you have experienced during your accident. Thankyou for your help it's well appreciated.

Qdos have been really helpful with keeping me updated with my claim, as well as putting my mind at ease with the process and the use of WhatsApp has been a great help as I don’t all ways get reception with where I work so it makes it easier for me to reply at a time that is convenient for me.

DO NOT USE THIS COMPANY ! I can not stress enough if their was a minus rating I would, I had a accident in my car they organised a hire car short version is we are having to go to court😔how people work for them is a mystery. From June 24 -25

Can’t fault QDOS at all great company and helped us every step of the way. Special mention to Sophie Clarke and Milly Woods for looks after us and getting back to us so promptly.

Both a credit to your company!

Went through QDOSassist when my car got hit on a roundabout.
I heard from Qdos within a few hours of crash, my claim handler - Hannah O’Brien - was fanatic and explained everything to me in detail to ensure I was aware of everything.
Replacement car dropped of at my house with 3 days of accident, while my car was repaired at the garage.
Overall you never want to be in this situation, but if you are QDOS make it streamline and efficient.
P.s Give Hannah a raise.

HORRENDOUS. I wish I had read the reviews before proceeding. My claim has been in the process for 4 months. I was not at fault when my car was written off. I have contacted the at fault company to be told that they have paid QDOS the day after my claim was made, meaning QDOS have had my claim money for 4 months and have not paid it to me. Communication is awful. Support team are lovely but can’t do anything about the situation. I have spoken to several managers who all say they will chase and yet nothing ever happens and they never call me back. Please do not use this company!

Terrible customer service. Had my accident back the start of May 2025, my vehicle was wrote off, was offered a settlement figure, its now 16th September 2025 and I still have not been paid. I try to phone them every week, to be fobbed off consistently. They are utterly useless. Get told that you can't get through to speak to anyone in finance department and that management will call you back and you never get a call back. The accident wasn't even my fault, the other party admitted liability and I had to go through there insurance who passed us over onto QDOS. Avoid where possible.

This “company” has kept my money and many others for MONTHS. Any positive reviews on this company are clearly fake and staged by them themselves. I have had to file a court case against them at this point, and i’m not the only person that’s had to do this. Just please at any cost DO NOT USE THIS COMPANY!!!!!!