At first I made the purchase and chose to pay straight away and am sure I entered my card details then somewhere I must have checked pro forma invoice. So the item wasn’t dispatched as you were await... See more
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Had to return item under guarantee and order a replacement. Young man I spoke to was very by helpfull and efficient. My new order came within 24hrs. Sorry I did not get this young man's name.
This was the only place in the UK where I could easily find the product I wanted. I came across this hairdryer (Valera sl 3200) when I was abroad and found it was extremely gentle on very fine hair,... See more
Looking for a specific part which appeared like for like. This was a correct fit Easy to order. Price wise, its a bit expensive however appears to be the only one on the market Fitted today- No iss... See more
Company details
Written by the company
Nationwide supplier of Hand Dryers, Dispensers & Washroom Acccessories.
Contact info
Unit 8, Oakney Wood Court, Selby Business Park, YO8 8FN, Selby, United Kingdom
- 0207 965 7257
- sales@cgsstores.co.uk
- www.qbicwashrooms.co.uk
4.0
Great
92 reviews
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Hasn’t replied to negative reviews
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Poor delivery serice
At first I made the purchase and chose to pay straight away and am sure I entered my card details then somewhere I must have checked pro forma invoice. So the item wasn’t dispatched as you were awaiting payment which I was certain I had made.
After rectifying this and paying. I was advised delivery would be Monday or Tuesday the following week. FedEx advised delivery for Tues between 8 and 6 and said it had to be signed for. I followed the link which offered alternative delivery options. It was unavailable. Delivery did not arrive, advised it would be Weds. 8-6, tried to change delivery or add a note to leave in a safe place…. Option unavailable! Not delivered Weds and on no day was there a failed delivery notification. Delivery finally arrived. Thurs or Friday. This was not The company’s fault really but they did choose the courier! As a business these kind of delay are not helpful. I would try not to use you again sorry!
3 July 2026
Order Processing
Something clearly went wrong in their order processing system because after receiving an order acknowledgement from the company, they could find no record of the order a week later when I enquired about delivery. Having said that, Katie in their Customer Service Department is doing her best to resolve the issue and has kept me informed about what is happening.
1 July 2026
Returned item
Had to return item under guarantee and order a replacement. Young man I spoke to was very by helpfull and efficient. My new order came within 24hrs. Sorry I did not get this young man's name.
29 June 2026
Stop using Fed X as your courier and…
Stop using Fed X as your courier and requiring a signature on delivery, it’s now 2026 !!
3 June 2026
Deffinately recommend
easy to deal with, quality products and prompt service and delivery.
4 March 2026
Easy to find website and items needed
Easy to find website and items needed. Items posted straight off and arrived next day. Brilliant. I am sad to see how much the costs have gone up.
3 February 2026
Prompt and efficient service
28 January 2026
No refund on out of stock item
Made purchase on 26th November. Item out of stock and still waiting for a refund.
25 November 2025
Don't trust this company!
Don't trust this company! Sent out inferior/cheaper product knowing the item I ordered was not in stock (paper hand towels stock code ZFW002N). Item sent was available for about £10 cheaper at Staples. Returned unused. In the meantime I ordered the same product from Trade Store Direct - turns out that they are both in the same group - CGS Direct. Refunds were quickly promised but I had to keep chasing and set deadline to initiate chargeback procedure and possible legal action. Took multiple chases and many weeks to receive the refunds. A member of their staff admitted that they no longer stock the advertised product and had not for a while, also unlikely that they would in the future. As of the date of this review the product is still showing as available on their website.
4 September 2025
Unprompted review
Very quick and efficient delivery
3 September 2025
Nice easy and quick service
31 July 2025
Great experience
I have used QBIC Washrooms on a number of occasions and have always found their prices to be competitive with fast delivery. I would recommend.
28 June 2025
Had part I needed in stock
Had part I needed in stock, ordered and processed within 2 hours. Shipped and received within 2 days. Good service, would recommend using them.
6 June 2025
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