Hemandboo Reviews 63

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent craftsmanship. Many people appreciate the wide selection of items available, finding them to be exactly what they needed. The service is frequently highlighted as fantastic, with consumers commending the helpful and friendly staff. Reviewers also often mention the prompt and fast delivery, making the overall ordering process smooth and efficient. A few other people also felt that the ordering process was very easy and straightforward, and they were impressed with the quick dispatch of their items. Some customers also noted the excellent aftercare service, where products were replaced without hassle.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Customers consistently praise the... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the fast and prompt... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of products, including... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and fantastic... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't say enough about the aftercare service I've received. After purchasing a lead earlier this year, through a third party who did not help at all I decided to contact H&B myself. There was no h... See more

Company replied

Rated 5 out of 5 stars

Beautiful campervan lead and collar for our little Shi tzu pip. We had them before in red which lasted several years but lost the lead so ordered the blue ones this time. They arrived on time, are ex... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Hem & Boo for providing such a reliable and friendly service, helping me last week with a query regarding purchasing their products online. They have a fantastic product selecti... See more

Rated 5 out of 5 stars

Great communication Fast & free delivery I bought one harness for my oldest dog and so so happy with how well it adjusts to fit neck & body, I ordered another one for my puppy. Really please with t... See more

Company replied


Company details

  1. Pet Store
  2. Wholesaler

Written by the company

🐾 Hem and Boo, Where Pet Passion Meets Quality and Value At Hem and Boo, we understand that pets are family. As a trusted UK based wholesaler and online retailer, we offer a wide selection of high quality accessories and toys for cats and dogs. Whether you're a pet store owner or enthusiastic pet parent. We source durable, safe, and stylish products designed to withstand the playful nature of pets. From interactive toys to cosy beds and Dog, our range caters to every pet's needs. Enjoy great value without compromising on quality, perfect for both bulk purchases and individual needs. Our team is dedicated to providing responsive and friendly customer support, ensuring a seamless shopping experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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Rated 5 out of 5 stars
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Reply from Hemandboo

Thank you for your review!

We’re so pleased to hear you love the toys. It’s great to know they’re a hit!

Thank you for choosing Hem & Boo. 🐾

Rated 5 out of 5 stars

Fast delivery kept up to date about my…

Fast delivery kept up to date about my order. Good quality collars

5 March 2026
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Reply from Hemandboo

Thank you for your review!

We’re really pleased to hear you were happy with the fast delivery and order updates. It’s great to know you’re enjoying the quality of the collars too.

Thank you for choosing Hem & Boo. 🐾

Rated 5 out of 5 stars

Perfect

I've use this company for collars leads and harnesses for quite a few years now. Never had a problem. Collars are fantastic value and they last really well. I still have my old dogs collar that she had for 11 years.

11 February 2026
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Reply from Hemandboo

Thank you for your fantastic review!

We're delighted to hear you've been using Hem & Boo collars, leads and harnesses for so many years. It’s great to know the collars have lasted so well, hearing that one lasted 11 years really means a lot to us.

Thank you for your continued support over the years. 🐾

Rated 5 out of 5 stars

Excellent service from hem and boo,I…

Excellent service from hem and boo,I rung to order a harness for when I get my new puppy it was posted to me the same day I got it the next day very fast delivery indeed I have ordered things from this company before they are brilliant.

11 February 2026
Unprompted review
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Reply from Hemandboo

Thank you for your wonderful review!

We're delighted to hear you were happy with the service and speedy delivery. Getting everything ready for a new puppy is an exciting time, so we're glad we could help make sure the harness arrived quickly.

Thank you for choosing Hem & Boo and for your continued support, we wish you and your new puppy lots of happy adventures together! 🐾

Rated 5 out of 5 stars

Quality dog products

Fantastic service by Hem and Boo
Forgot dogs toy for his holidays
Ordered a new one which arrived the next day.
Company always so accomodating
Exc quality goods

9 February 2026
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Reply from Hemandboo

Thank you for your lovely review!

We're so glad we could help get a new toy to you in time for your dog’s holiday. Providing quality products and quick, reliable service is exactly what we aim for at Hem & Boo.

Thank you for your continued support, it really means a lot to us. 🐾

Rated 5 out of 5 stars

Excellent leads

6 February 2026
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Reply from Hemandboo

We're really pleased to hear you're happy with the leads. At Hem & Boo, we focus on creating durable, comfortable, and reliable accessories that make everyday walks better for both dogs and owners.

Thanks again for your support! 🐾

Rated 5 out of 5 stars

Wonderful service great product will…

Wonderful service great product will buy another when I need it thank you.

2 February 2026
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Reply from Hemandboo

We really appreciate the support! It’s wonderful to know the product hit the mark. Thanks for choosing Hem and Boo!

Rated 5 out of 5 stars

Quick service

5 January 2026
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Reply from Hemandboo

Thanks so much for your feedback. We’re delighted you were pleased with the fast delivery and service. We hope to see you again soon.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery
Good quality products

31 December 2025
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Reply from Hemandboo

Thanks so much for your feedback. We’re delighted to know you were pleased with the fast delivery and good product quality.

Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted. Sent efficiently.

30 December 2025
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Reply from Hemandboo

Thank you for your lovely review! We’re so glad to hear it was exactly what you wanted and that it was sent efficiently. We hope to see you again soon 🐾

Rated 5 out of 5 stars

Good product quickly despatched and…

Good product quickly despatched and thanks to the discount, ata good price with minimal shipping cost.

30 December 2025
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Reply from Hemandboo

Thanks so much for your feedback. We’re glad to hear you were happy with the product, fast dispatch, and the discount. It’s great to know the shipping costs worked well for you too!

Rated 5 out of 5 stars

Great communication

Great communication
Fast & free delivery
I bought one harness for my oldest dog and so so happy with how well it adjusts to fit neck & body, I ordered another one for my puppy. Really please with the quality, strength and fit. Only just realised it has 2 loops one for the lead & one underneath so I can clip their car seat belts in separately 👍

28 December 2025
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Reply from Hemandboo

Thank you so much for your lovely review! We’re really happy to hear you were pleased with our communication and fast, free delivery. We hope to see you again soon 🐾

Rated 4 out of 5 stars

Prompt delivery and great colour.

Prompt delivery and great colour.

8 December 2025
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Reply from Hemandboo

Thank you for your kind review! We’re really pleased to hear you were happy with the prompt delivery and colour. We hope to see you again soon 🐾

Rated 5 out of 5 stars

Great quality product

Great quality product. I ordered the wrong size lead and needed to exchange it, after emailing the company I found their customer service to be very accommodating. Would use this company again 🙂

5 December 2025
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Reply from Hemandboo

Thank you so much for your kind words! We're so glad to hear that you're happy with the quality of the product and that our customer service team was able to assist you with the exchange. We truly appreciate your feedback and would love to have you shop with us again anytime. 🙂 Thanks again for choosing us!

Rated 5 out of 5 stars

Lovely harness

Speedy delivery, lovely quality

10 December 2025
Unprompted review
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Reply from Hemandboo

Thank you for your lovely review! We’re so pleased to hear you’re happy with the harness and the speedy delivery. We hope it’s perfect for your pet 🐾

Rated 5 out of 5 stars

Great product’s

Great product’s lovely customer service

28 November 2025
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Reply from Hemandboo

Thank you so much for your lovely review! We’re really glad to hear you’re happy with our products and customer service. We truly appreciate your support.

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