Purolator Reviews 

I gave my whole address. The package was on a truck. Suddenly, they say I never gave my unit number, which is false, and now I cannot get my order delivered on time. When contacting customer service, the only answer I get is that they can’t do anything for me to get my package on time. My package was already on a truck, the delivery guy never even tried to contact me (he had the address, I don’t get why he didn’t even try, unless he’s too incompetent). Every time one of my package is handled by them I have some kind of issue and it’s really annoying. The person at the customer service clearly doesn’t care at all.

Absolutely the worst courier experience ever. Driver rang the lobby bell but didn’t give us time to open the door. He must have had a note already prepared because there was nobody on the camera when I turned it on less than a half minute later. The note said the package would be at a store located far from our home three days later at 11:00 am. We went there at 12:20 and it wasn’t there yet. The man in the store (A Plus Convenience Store) was inexcusably rude about it.
We are still trying in vain to obtain our package.

Worst service! I will never use this delivery company ever again. The information on the ticket was totally wrong. I wasted my time and needed to go to pick up my parcel tomorrow again.

Supposed to get a delivery through Purolator. Instead, driver wrote "Road Blocked, Unable to deliver". Problem with that lie is, we are on a major 4 lane road. I was home all day and the road was not closed. Driver just didn't feel like delivering on a Friday, so lied. I'm done with them. Do not use Purolator for anything. I plan on lighting up social media and getting the word out. Avoid them at all costs. If you order something online, make sure to tell the seller you do not want deliveries through Purolator.

Three experiences within 2 months, Two with bextbuy. First experience they delayed delivery claiming snow storm. There was indeed storm so I let it slide. The second experience was important package from Service Canada where they claimed they attempted delivery and no one was home yet no attempt slip was left so other than phone tracking update I had no idea where to locate package and no one cared that I had to be driving around to different depots to locate. Now after leaving hospital I purchased a mini fridge at bestbuy and yes as bestbuy is in bed with purolator they indeed shipped with them. They have package shipping back and forth to same location near my home, then past my home, then as I purchased item for my room where i should be on bed rest decided to pick up item at walmart instead and spent an extra $80 just to bring it home using uber. Supervisor request item be returned to sender yet even now they have it returned to depot near my home still attempting to deliver so maybe they can lay the claim to bestbuy that it was refused by sender. I have multiple recordings of both bestbuy and purolater supervisor and agents where they confirmed item request to return to sender processed yet still getting updates and notification where package is being attempted for delivery. I spent $80 extra to buy with another organization to show you purolator that even if you handed it to me for free there is nothing you can offer me than I will accept from you.

I can see you defensive you get in other reveiws making out customers to be liars instead of fixing your broken systems. Do yo think having free funding from Canadian govt and Canada post association will stop me from telling the truth that your company will not in any lifetime receive a dollar from me as your organization is undoubtably one of the least honest company I have witnessed and if you attempt to tie up my funds sending this item around and and around the globe before i can get my refund let this and the review left of bestbuy serve as notice I will post additional social media platforms reviews making this into series as well as share on my podcast which spans over 175 countries around the world should you choose to continue to lack operating without morals. I understand how systems work and you should not be in business with how you deal with customers.
I am a great reviewer and so if you continue to challenge forcing this package on me I will not stop at BBB but seek recourse as I have the time to do this.

Clearly you are allowed to continue without changing how you operate because of your alliances but karma does not miss.

I had a very frustrating delivery experience with my Best Buy order. I was at home all day, but no delivery attempt was made. Despite this, I was notified that I need to pick up the package from a pickup location.

Why are they still in business. Worst delivery company ever. Absolutely no attempt to deliver my package to my condo even after I have given them all the info to get in. Notvgoing to buy from companies that use Purolator as there delivery system.
JOE000101683

I just want to say how dissatisfied I am with Purolator service, I have been waiting since Monday for my package, first delay was a sorting error, 2nd delay it was missed connection, third delay at 4:54pm its due to weather, I live in Halifax it was not raining or snowing not so much as a breeze and it was 5 degrees, I can not exept weather being a valid reason for not delivering, yesterday I was expecting a different package I was home all day, they failed to deliver saying I was not home they did not even knock and stuck the notice to my door handle that package came today, its the 2nd package I am still waiting for. it was shipped express and they have not met that expectation. I am very disappointed and have requeted a written apology.

Delivery was quick, parcel was delivered when predicted, and the delivery person followed my requests as to where to leave the parcel and to ring the doorbell upon delivery. Simple requests but not always followed!

The driver marked my package as “delivery attempted”, but no attempt was actually made. I was home all day - no knock, no call, no door tag. This is misleading and unacceptable. It seems like the driver simply skipped the delivery.

Driver stopped delivery of a critical cancer treatment drug package from a pharmacy stating simply in my tracking that "Street access blocked". I actually live in the country and have a driveway off a main paved Range Road. In fact, overnight it had snowed and a branch... just a branch.... broke off and was on the paved driveway. From this spot you can see my home. I actually drove over the branch the prior night in the dark, it was not obstructive to a vehicle. I had to get passed the virtual assistants to get a live agent. Only a Manager can authorise a second delivery attempt. IT was done. The same driver returned (I literally red carpeted the driveway by removing the few broken branches). When confronted why he didn't call me ? I would have met him there? Why didn't he just get out of his vehicle, remove the one branch to the side of the driveway, and continue up the driveway. His response was literally "Its not my job". Absolutely useless, zero extra effort for customer service, doing nothing over above just sitting and driving and listening to his bluetooth iPhone earpods. A company reputation is made up of its extra effort, its people, the image and reputation it portrays. This driver, and many like him, do not do that and are destroying the fabric of our society, businesses and reputations. I will never use Purolator in my life and do not recommend anyone ever use them. If I could give a zero rating, I would. I only thank the Manager at Purolator for authorising a "2nd delivery attempt". Funny how the same driver managed to call me at the 2nd attempt as he said he was at my house but didn't want to exit because our dog was outside. Fair enough. So I went outside and met him. He could have done the same with a phone call the first time.

Thanks for making me wait all day for a package that didn’t arrive well to me anyway my package is sitting on someone else’s door not mine so now I’m waiting for purolator to fix there screw up witch they point the finger to the shipper with the shipper put the right address so now I play the purolator waiting game thanks purolator !!!!!

On Thursday April 9th 2026 tracking says arrived at Edmonton sorting facility at 11:06pm.
Now Monday April 13 2026 tracking says no estimate delivery due to rail delays..
How can it be on a train and at sorting facility at the same time
Delivery is an Edmonton address..

I ordered a package 27 days ago and every time the package is out for delivery, they send it back to the facility to be reprocessed. Canada post has done better even while on strike!

I have seen the Purolator truck pull up to my building, the driver gets out with a fist full of "Missed you" slips already made out. I followed him, he went to my lobby and stuck the slips on the mailboxes then turned around and drove away. This happens all the time in Mississauga with Purolator.

Package not delivered to the correct address. System very slow to update. Package was being returned to Amazon in Mississauga instead it got as far as Etobicoke and was tagged as delivered. This also took 4 days for the system to update as delivered. I called and spoke to a customer service agent who was not at all helpful. He told me it was delivered which I told him the it did not make it to the correct destination so as a customer I was not at all happy with the service. His response was to contact Amazon and tell them where the item is and that they could arrange to pick it up. I said why should I do that you should be responsible to deliver it to the correct location. His response was is there anything else I can help you with. I said no and ended the call as I could tell I might as well have been talking to a brick wall.

lazy drivers don't even attempt to call you if there's a delivery problem. even for extremely expensive items. shocking that these companies are even permitted to continue operating.

This is about the Purolator delivery to my town on behalf of an Amazon supplier. I live in a small town here in Alberta, I am right on the main street leading into the town, easy house to find, however every Purolator driver finds it easier to drop my shipment at the Purolator agent two towns away then tell me they could not locate my address. I have written four times about this issue, the last happening yesterday. Other carriers - Fed Ex, Amazon, contract carrier have no problem finding my house and do a proper home delivery.
After 8 emails back and forth with a Purolator Customer Service agent I received a commitment from them to re-deliver my package to my address within 2 ~ 4 days.
Now my question to them is: How do you expect to deliver to my address if on 4 previous occasions your driver stated he couldn't find it? Purolator has a
Quality Problem that in all appearances they don't want to correct. This attitude is terrible for the customers and suppliers who rely on Purolator to deliver when promised.

They are completely useless save your money

Why bother applying for a job you can't do? Every stinkin' time I have a package coming through Purolator, they lie about my whereabouts and claim to have "missed" me or were "unable to deliver" for an undisclosed reason.

My residence isn't hard to find or reach. When I know I have a package coming, I stay home or someone else will. We have a call box, AND my phone number is on the shipping label. There is no excuse.

No one came by today. I didn't even see the truck on my street. Yet I got a notice. Now I have to reschedule my delivery to 4 days from now and hope my next driver actually delivers my parcel.