Would highly recommend Richard as a personal trainer. Since working with him, I have been hitting my weight loss goals consistently. He is very understanding, encouraging and flexible. Thanks to... See more
Company replied
Location
Switch locationThe Brewery, RM1 1AU Romford, GB
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See what reviewers are saying
The gym is fine but a little dirty when I was there. Fairly new but could use a few more key pieces of equipment(squat rack, leg machines, etc.) The layout and lighting at that particular location cou... See more
Company replied
The gym is not that bad, but the biggest problem is, the one that make me change my old gym; that almost nobody put the dumbbell s back to the original place. I mean I don’t understand why the persona... See more
Company replied
I love Romford Pure Gym everyone is helpful and the gym itself is big and well equipped with good classes. Furthermore, the Personal Trainer- Richard is absolutely the star of this gym. He is extra he... See more
Company replied
Company details
About PureGym UK - Romford
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
The Brewery, RM1 1AU, Romford, United Kingdom
3.9
Great
139 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - Romford
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I was motivated to join Pure Gym…
I was motivated to join Pure Gym because I have been physically active most of my ,young' life, but after having a child and now in my 30s, I don't like the way my body look and I needed something structured.
Romford Pure Gym has a team of excellence! They have a place for anyone, a plan for any goal, everything is very flexible! I am extremely satisfied with the entire team, but especially a big thanks for Emma, Owen and Joel- you make it all feel so much fun and I never get bored because I never know what's comming next.
28 February 2024
Unprompted review
Reply from PureGym UK - Romford
Hi Monika. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Romford
Hi Charanjit - it's great to hear you're enjoying PureGym and our helpful staff, thank you for the 5* review!
Richard, PureGym
A few steps away from excellence
The gym is fine but a little dirty when I was there. Fairly new but could use a few more key pieces of equipment(squat rack, leg machines, etc.) The layout and lighting at that particular location could be re-arranged to cultivate a better feng shui and overall vibe. Overall the gym is ok but a few key changes could really elevate the experience.
26 February 2024
Reply from PureGym UK - Romford
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with
We are also always looking to make improvements to give our members the very best!
If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
treadmills are outdated
22 February 2024
Reply from PureGym UK - Romford
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best!
If you have any suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Friendly and supportive staff
23 February 2024
Reply from PureGym UK - Romford
Hi Hettie - thank you for the 5* review and your feedback regarding our friendly staff!
Richard, PureGym
Reply from PureGym UK - Romford
Hi Cristina - it's awesome to hear you're enjoying PureGym, and thanks for the 5* review!
Richard, PureGym
Reply from PureGym UK - Romford
Hi Wayne. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent friendly atmosphere
Excellent friendly atmosphere, great choice of equipment
30 January 2024
Unprompted review
Reply from PureGym UK - Romford
Hi Ian, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Super friendly staff
The staff are super friendly and the gym-goers are all nice too!
21 December 2023
Reply from PureGym UK - Romford
Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Toilets are dirty and are smelling 😞
21 December 2023
Reply from PureGym UK - Romford
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Reply from PureGym UK - Romford
Hi there,
Thanks for taking the time to leave this review for Romford PureGym, we are really pleased to see that it is 5 stars, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Romford
Hi Fabricio. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Affordable and good
Good staff , clean gym , good environment overall a good cheap gym 👍
14 October 2023
Reply from PureGym UK - Romford
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Welcoming environment
I was quite nervous to go gym. So I decided to get a PT to build my confidence up and to have someone to lead me as I wasn’t confident enough to go by myself and in what workouts to do. So I do say to those who are new to the gym and not so confident to definitely get a PT. I do recommend Alex who is mine, he was very welcoming from day one and has pushed me to always try my best and to never quit. I do look forward to my sessions with Alex, as I feel so accomplished and proud of myself afterwards because I know I’ve pushed myself to do my absolute best. After a few sessions with Alex I was confident enough to venture to the gym by myself, I’ve tried a class called combat which was lead by Emma and I can’t wait to try more classes as I really enjoyed it. From what I’ve experienced so far, it’s a welcoming environment and everyone is just focused on their own goals so you don’t feel judged or anything like that.
26 July 2023
Unprompted review
Reply from PureGym UK - Romford
Hi Chloe. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
There was a used sanitary pad with…
There was a used sanitary pad with bloody stuck to the mirror in the women’s changing rooms.
Apparently this has happened on a number of occasions and it’s faeces and used sanitary products.
What is being done to stop this? I am paying a monthly fee and don’t expect to see this in the toilet.
23 June 2023
Unprompted review
Reply from PureGym UK - Romford
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated.
Thanks, PureGym.
Reply from PureGym UK - Romford
Hi Charlie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
I was already on my way to the gym this…
I was already on my way to the gym this morning when I received an email saying it was closed and as I live in romford I'm not travelling to Ilford or Beckton. I also have emotionally unstable personality disorder, depression, adhd and anger issues. This would be the sort of thing that would tip me over the edge.
6 July 2023
Reply from PureGym UK - Romford
Hi Donna, thanks for leaving us this review. We are sorry to see this is 2 stars.
We are really sorry to hear this.
We are equally as disappointed when we have to close a gym unexpectedly, but feel this is the safest thing to do for all members and staff. We will always try notify members as soon as we possibly can about the closure.
We would like to apologise for any inconvenience caused.
Thanks, PureGym
It’s a nice gym with lots of equipment
It’s a nice gym with lots of equipment. However on my first visit there seemed to be no staff willing to be helpful. I navigated around and each machine had a diagram on how to use it so that was good.
Ended up cancelling after the first month because although membership was cheaper than a lot of places you have to pay to park and at a minimum of £3 a time it really wasn’t worth if
4 June 2023
Reply from PureGym UK - Romford
Hi, thank you for leaving us this review. We appreciate and value our member feedback.
We're really sorry to hear this. Our staff are always more than happy to help our members where possible!.
We are sorry to hear you decided to cancel and we wish you the best of luck with your onward fitness goals.
Thanks, PureGym
Went to the gym today to speak to the…
Went to the gym today to speak to the manager about a picture I wanted removed. She didn't bother coming to the door I was told to go in. When I did find her she was rude and spoke to me like she couldn't be bothered. Looks like I left at the right time the rudness is beyond disgusting
26 May 2023
Unprompted review
Reply from PureGym UK - Romford
Hi Sherrie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
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