Would highly recommend Richard as a personal trainer. Since working with him, I have been hitting my weight loss goals consistently. He is very understanding, encouraging and flexible. Thanks to... See more
Company replied
Location
Switch locationThe Brewery, RM1 1AU Romford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The gym is fine but a little dirty when I was there. Fairly new but could use a few more key pieces of equipment(squat rack, leg machines, etc.) The layout and lighting at that particular location cou... See more
Company replied
The gym is not that bad, but the biggest problem is, the one that make me change my old gym; that almost nobody put the dumbbell s back to the original place. I mean I don’t understand why the persona... See more
Company replied
I love Romford Pure Gym everyone is helpful and the gym itself is big and well equipped with good classes. Furthermore, the Personal Trainer- Richard is absolutely the star of this gym. He is extra he... See more
Company replied
Company details
About PureGym UK - Romford
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
The Brewery, RM1 1AU, Romford, United Kingdom
3.9
Great
139 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have just booked a gym membership for…
I have just booked a gym membership for my daughter. The application / joining process is straightforward. Happy so far.
14 March 2025
Reply from PureGym UK - Romford
Hi Marvin - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Very friendly and availability of…
Very friendly and availability of equipments to train
11 March 2025
Unprompted review
Reply from PureGym UK - Romford
Hi Daniel! Thanks for taking the time to leave this review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout. Enjoy your next workout! Thanks, PureGym
Reply from PureGym UK - Romford
Hi Sally! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
After taking my payment details the…
After taking my payment details the page just hung! Waited for half an hour but no change. The charge appeared on my card immediately. No way to login and see anything, no email with the pin.
25 February 2025
Reply from PureGym UK - Romford
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused on sign up.
It would really help us if you could get in touch directly with Member Services to provide more information (such as amount, date and time alongside last 4 digits of your card for the payment) so this can be properly investigated. Thanks, PureGym
Can’t get in no staff avalible
1 February 2025
Reply from PureGym UK - Romford
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press during staffed hours that when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.
The toilets were disgusting but the gym…
The toilets were disgusting but the gym was nice
17 January 2025
Reply from PureGym UK - Romford
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Good equipment
Good equipment. Some friendly, happy staff. Some staff who regularly walk around tidying up the weights and cleaning while other stand around on their phones. Sadly the weights are very often left around the gym and not replaced in the correct place so time is spent walking around looking for them and not always found. Ladies toilets although clean a bit smelly.
28 December 2024
Reply from PureGym UK - Romford
Hi Janine - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
This pure gym has all the essential…
Thanks it would be great if that issue was sorted :-)
This pure gym has all the essential equipment you need and you can get a good workout done. The staff seem to be friendly and it’s good you can attend any time.
After taking a 9 month break from this gym the cleaning stations are not as good as they used to be and now there are only two small disinfectant sprays you can use (that’s if they work) or if if is any tissue to help you clean. I just find the gym not to be as clean as it used to be and lack of cleaning equipment for users makes it worse. There is also a foul smell from the toilets not sure if it’s the drainage. If these two problems could get sorted then I would give 5 stars.
14 December 2024
Reply from PureGym UK - Romford
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
This has by far become the worst gym…
This has by far become the worst gym ever. The classes are all over the place with the times of classes being made so members can not attend. Classes were popular until there was a big change in them in July. Classes are being stated on the Puregym App with a certain instructor and when you attend there is no one to take the class because the instructor is on holiday. You do not even get a message to say the class has been canceled nor does no other staff member stand in. A total waste of time.
The place is dirty and nothing is refilled toilet paper, cleaning products water machine. Machines are sticky. What happened to being clean because of covid. Must be a thing of the past... Nasty.
Deputy Manager Eddie just sits on his backside and does nothing. Doesn't even turn up for his booked classes. Lazy is definitely the word. Can't be bothered, rude to members.
Does anyone even care anymore about what the members want?
Members have left or are leaving due to all of this nonsense. We pay for a disorganized gym. You have a better chance of catching an infection than losing weight there. Better off finding another gym.
3 December 2024
Unprompted review
Reply from PureGym UK - Romford
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information so this can be investigated. Thanks, PureGym.
Garbage gym
23 November 2024
Reply from PureGym UK - Romford
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym.
Easy to follow instruction in joining…
Easy to follow instruction in joining online. Immediate access to booking classes.
27 August 2024
Reply from PureGym UK - Romford
Hi there, thank you for the 5* review and welcome to PureGym!
We hope you enjoy your classes and future visits to the gym!
Thanks, PureGym
emma was amazing!
emma was amazing in helping with my membership! the process was really easy to sign up and complete the health declaration :)
28 June 2024
Reply from PureGym UK - Romford
Hi Maisie! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward, and Emma was able to assist with your queries.
Hope you enjoy your membership with us! Thanks, PureGym
Flooded
Joined and the next day it was flooded for like 3 days. No idea what happened but they didn’t even email their customers imagine someone who paid a journey to get there
28 April 2024
Reply from PureGym UK - Romford
Hi Nicoleta. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Romford recently closed due to an unforeseen maintenance issue and all members were informed on 29/04/24 as soon as reported.
If joined after this time you would have not received this email. We do apologise for any inconvenience this has caused.
This issue has now been resolved, and you can access the gym straight away! Thanks, PureGym
No free parking which is very inconvenient
No free parking for gym membership and every time you drive you pay. I live far away and it inconvenience
11 April 2024
Reply from PureGym UK - Romford
Hi Sherrif, thanks for leaving us this review. We are sorry to see this is 1 star.
PureGym don't have control over parking pricing or fines because most of the car parks are owned by seperate external companies not associated with PureGym .
Many of our Gym's provide free parking if you validate your registration plate and parking at the tablets within the gym .
Thanks, PureGym
Just a brilliant place to work out
Just a brilliant place to work out. Quality equipment and friendly atmosphere.
2 April 2024
Unprompted review
Reply from PureGym UK - Romford
Hi Ian - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
The Romford Gym Manager Charlies was…
The Romford Gym Manager Charlies was friendly and welcoming. He showed me around the gym and then came back a little later to make sure I am settled in as today is my first day in the gym.
1 April 2024
Reply from PureGym UK - Romford
Hi Geoff. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the joining process easy and enjoy using the gym overall!
Thanks, PureGym
A big shout out to Antonis
A big shout out to Antonis, amazing trainer and great attitude towards all members. His classes are the best. Thank you Antonis for all the hard work you put into making the classes challenging to suite the level of each member.
21 March 2024
Unprompted review
Reply from PureGym UK - Romford
Hi Nesreen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Can't help feel slightly cheated around…
Can't help feel slightly cheated around pricing, it appears that its very low, but once you progress you find restrictions on the basic category are so great (& depending how you may need to access the facilities, timing of visits, friend access etcetc) you actually need a much, much more expensive plan.
Feel the concept of 'premium' gyms to be very unfair & misleading. What you mean is: the business rates/costs are higher, so we charge you a lot more. Because there is nothing 'premium' about my local venue when compared to others across the region. It is much smaller, much more overcrowded & has less equipment, & you are paying a lot more for this 'benefit'. You cannot help where you live & you get penalised for this. Also fairly ridiculously, & this is not made clear to start with, untill you go along, read small print etcetc & you basically guess - why other members cannot get a Bolt on to a 'premium' gym, from another area! Why not do a sliding scale of Bolt on to cover this gap? So friends, family & professionals can still attend their companions gym (with a Bolt on). For example a Suffolk based resident cannot add on a visit to some Essex-London gyms! (- Unless paying a full guest pass price, but if already a member themselves, obviously that's not sensible & too expensive)..
Also seemed very hard to find out about Bolt ons; especially unclear around when you can make changes due to billing dates on the site & when you can't. I think this could be made clearer without having to read small print, for example they could put a date on the App "you can change your plan after X... date", ok a countdown, or similar?
Despite this, if you can manage to attend with no friends/family companion(s), and you can get there at very, off peak times, you can get a very reasonable membership. Some, (not all) of the gyms are large & well equipped.
24 February 2024
The gym is not that bad, but big problem
The gym is not that bad, but the biggest problem is, the one that make me change my old gym; that almost nobody put the dumbbell s back to the original place. I mean I don’t understand why the personal from there, masive guy, don’t have the guts to made those people to put the dumbbell back to original spot.
9 March 2024
Reply from PureGym UK - Romford
Hi George. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.
Thanks, PureGym
Great selection of equipment
Great selection of equipment a lot more than many gyms I’ve been to
6 March 2024
Reply from PureGym UK - Romford
Hi there! Thanks for taking the time to leave this 5 star review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
In doing so we aim to provide a wide range or equipment/kit so that members have a variety of ways to workout.
Hope you continue to enjoy your membership! Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.