Puji Reviews 326

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

When I got the delivery notification from DHL, it was for a parcel from 'Blue Bones Ltd'. So this caused some confusion - I'm refurbing a flat at the moment and having many things delivered all arou... See more

Rated 2 out of 5 stars

Great product, poor service. Discount offers advertised on all products but not available on the item I wanted. 'Free' pallet delivery not available on discount items and doorstep delivery means exac... See more

Rated 4 out of 5 stars

I recently purchased the Silver Buddah Statue which I had wanted for a long time. However, when it was delivered it was cracked and the leg broken off & missing, probably done in transit. I contacte... See more

Company replied

Rated 5 out of 5 stars

We ordered two modern occasional tables over the phone. Puji were efficient, responsive and communicated straightaway when there was a potential change to delivery options. They were also the most com... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Kitchen Supply Store
  5. Lighting Store
  6. Living Room Furniture Store

Information provided by various external sources

Puji are retailers of solid wood furniture, including beautiful reclaimed teak collections and mango industrial designs. The Puji range can be purchased online. We also sell an extensive selection of unique and contemporary decorative home accessories. Puji deliver across the whole of the UK & Ireland and carry some items in stock for quick delivery times whereas others will be specifically handcrafted and are made to order for you. We pride ourselves on offering a great service to all of our customers.


Contact info

3.7

Average

TrustScore 3.5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Puji

Great service. Very professional and the furniture is amazing. I just wish they would send out updates on sales and offers as I would purchase a lot more!

14 August 2017
Unprompted review
Rated 3 out of 5 stars

Very poor delivery experience

Delighted with our chest of drawers however delivery was a disaster. Palletways called on a Wednesday, we spoke with them on Thursday and arranged delivery for Friday. Gave them clear Instructions that we were away after Friday. Chest not delivered when agreed-it was delivered on Saturday morning when we were absent. It sat outside in the rain on our driveway until workman at our home put it in the garage-we don't know how long it sat outside but we unwrapped it when we returned home 4 weeks later to find the packaging still soaking wet!!! Miracle the furniture wasn't damaged or ruined. It was not the responsibility of our workmen to accept this delivery and Palletways left a message on our house phone which we obviously didn't get as we were away!! We had no idea the item had arrived or had gotten soaked until we came home from our holidays. Palletways should have delivered when we agreed which was on the Friday. Unlikely to order anything again if this is the standard of delivery care! Very poor considering the expensive delivery charges as well as the considerable sum we spent on the chest of drawers.

31 July 2017
Unprompted review
Rated 4 out of 5 stars

quality items …

very quick delivery but thought postage was high for two placemats but great quality and customer service very good

20 July 2017
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service from my …

Outstanding customer service from my original questions about the products, throughout the ordering process and finally with the delivery of the furniture. Most companies nowadays seem to dump furniture in your hallway if you are lucky but Puji assemble and place the items where you desire. Will definitely be purchasing more items.

18 July 2017
Unprompted review
Rated 4 out of 5 stars

Colonial style tv unit.

Good product, looks like it does on the website. The varnish finish is a bit too dark, treacly and glossy which reduces the lustre of the nice wood (reclaimed teak), but nevertheless it looks good, an unusual and well made colonial style piece of furniture. Very pleased.

14 July 2017
Unprompted review
Rated 5 out of 5 stars

More in the Future...

I have bought several items from Puji... and I will most likely order more from them in the future. Lovely and durable products, and Jimmy (manager) is fantastic... ever so kind and willing to help with your enquiries. Highly Recommended.

22 May 2017
Unprompted review
Rated 5 out of 5 stars

Lovely furniture and great people

Lovely furniture and great shopping experience. A real pleasure to visit their store in Southgate. All items are well crafted and built to be treasured for a lifetime.

17 May 2017
Unprompted review
Rated 5 out of 5 stars

Placemats from Britain

I found that dealing in another currency was no problem at all. Puji staff were more than helpful in assisting me with payment and shipping. The product was great and the service was outstanding.. Thank You!

10 May 2017
Unprompted review
Rated 2 out of 5 stars

Great product, poor service

Great product, poor service. Discount offers advertised on all products but not available on the item I wanted. 'Free' pallet delivery not available on discount items and doorstep delivery means exactly that. 100kg sideboard dumped outside my front door. Driver refused to help me get it inside despite me being alone. Couldn't care less. Love the chest of drawers though!

3 May 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look