Puffin insurance is the best price travel insurance I have found. This is the second year I have insured with them. Their website gives you information in which policies cover, hence it makes the us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Easy to complete application form. Low prices for good cover that made me double check the figures. Not needed to make a claim yet, but because it is underwritten by AXA I am confident that any futur... See more
Puffin came out as a clear choice for travel insurance, so we could make an informed decision on which provider to take. Signing up myself and my wife was clear and straightforward.
Online form fairly easy to navigate. Questions clearly set out. Seems fairly comprehensive insurance and fairly priced with various medical conditions declared. Hope I don't have to make a claim bu... See more
Company details
Information provided by various external sources
Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.
Contact info
PO BOX 56, SA67 9AN, Narberth, United Kingdom
- 0333 772 0346
- CustomerService@PuffinInsurance.com
- www.puffininsurance.com
4.6
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Easy on line application
Easy on line application. Very competitive price. Quick to answer the phone and deal with a query.
27 July 2026
Found it quite easy except for the…
Found it quite easy except for the departure date and return date i Found it a bit confusing but overall quite easy enough
27 July 2026
Quick, easy and efficient
Quick, easy and efficient. Simple to complete application, competitive price, and fast processing.
19 July 2026
Competitive and efficient.
Quick, easy and efficient taking out the travel insurance. Also very competitive.
25 July 2026
Competitively priced & wide cover
Competitively priced compared to Staysure, not to mention wider cover!
23 July 2026
Easy to get cover no claims done
25 July 2026
Competitively priced
It was quick, easy came via a reliable and reputable website (money saving expert) and affordable competitive price
25 July 2026
Easier than most to buy thank you
24 July 2026
It only took 5 mins to get a quote
It only took 5 mins to get a quote, really easy to do and a great price. 3rd year running I've used these guys
23 July 2026
The website was clear and easy to…
The website was clear and easy to decide which policy met our needs , however I did find trying to decide which medical declaration conditions i had to needed to declare rather difficult ,as not to invalidate the policy if a claim might be needed in the future.
23 July 2026
Made the online process very easy and…
Made the online process very easy and quick from asking questions to generating a quote and then taking payment.
21 July 2026
Reply from PuffinInsurance.com
Hi Brian,
Thank you for taking the time to leave a review.
We're sorry to see your rating and that you felt this way. As your review doesn't include any details about what happened, we're unable to investigate your experience.
If you'd be willing to share more information, please contact our Customer Services team with your details so we can look into your concerns and do our best to help.
Kind regards,
Sarah
Great insurance I used the same place…
Great insurance I used the same place to go to America 2 months ago .now going on another holiday I used puffin insurance again great to deal with and easy to set up very helpful 👍 thank you
20 July 2026
Very easy to book this is our 3rd time…
Very easy to book this is our 3rd time booking with you, and we will continue to do so 😃
20 July 2026
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