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Psychiatry UK Reviews 

5,886
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and understanding staff who make them feel completely at ease throughout the entire assessment process. Consumers note that the overall service is extremely efficient, thoroughly explained, and very easy to navigate from start to finish. Some reviewers were not happy with communication delays and prolonged waiting times for important updates. People also mentioned that slow response times could sometimes cause significant anxiety while waiting for appointments or necessary follow-ups. Individuals noted that navigating the digital system sometimes felt frustrating when trying to get timely answers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that clinicians and doctors are... See more

Service

People report positive experiences with service, highlighting a seamless process and professional support.... See more

Customer service

Clients share positive opinions on customer_service, noting that people behind the system bend over backwards... See more

User experience

Customers had positive experiences with user_experience, highlighting a very simple admin process and... See more

Response time

Consumers find response times to be ambiguous, with highly mixed experiences reported. Some people highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was very good. The process was explained very clearly and the portal enables good communication. The online assessment with my chosen psychiatrist was good, although I found the techno... See more

Company replied

Rated 5 out of 5 stars

The gentlemen interviewing me was very understanding and patient. Even when things started going wrong for me during it. Like Amazon parcel delivery etc. he had a nice friendly demeanour. He diagnosed... See more

Company replied

Rated 5 out of 5 stars

Very supportive & put me at ease straight away. Also empathic, whereby I was not feeling rushed or uncomfortable. Very understanding & explained everything throughout. So so reassuring throughout whol... See more

Company replied

Rated 5 out of 5 stars

Dr Raj was exceptionally patient, pleasant and easy to speak to. He listened carefully and made me feel genuinely heard throughout the assessment. He was able to understand and relate to what I was tr... See more

Company replied


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist

Written by the company

At Psychiatry UK, we believe that everyone deserves fast, compassionate, and expert mental health support - without long waiting lists or unnecessary barriers. We are the UK’s leading online psychiatry service, providing confidential assessments, diagnoses, and treatments for a wide range of mental health conditions, including ADHD, autism, anxiety, depression, OCD, and more. All our appointments take place online, so you can speak to an experienced consultant psychiatrist from the comfort and privacy of your own home. Our team includes over 280 GMC-registered psychiatrists and clinicians who bring deep expertise and genuine care to every consultation. Whether you’re seeking help privately or through the NHS via the Right to Choose pathway, we aim to make your journey to better mental health as smooth and supportive as possible. We’re proud to be rated Good by the Care Quality Commission (CQC) and to follow the highest clinical and ethical standards in everything we do. Every year, tens of thousands of people trust Psychiatry UK to help them take the next step towards feeling better. Wherever you are on your mental health journey, we’re here to listen and help you move forward.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,886)

4,583 reviews in the last 12 months

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Rated 5 out of 5 stars

My adhd referral

The gentlemen interviewing me was very understanding and patient. Even when things started going wrong for me during it. Like Amazon parcel delivery etc. he had a nice friendly demeanour. He diagnosed adhd but unfortunately they couldn’t offer me medication because of my focal aware seizures. But I’ve done research and my doctors will be able to. Now I have the diagnosis things should take a lot less than the referral did.

8 August 2026
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Reply from Psychiatry UK

Thank you for sharing your positive experience. We're so pleased to hear that our Clinician was understanding and patient. We're glad that receiving a diagnosis will help you move forward with your doctors. We wish you all the best on your journey.

Rated 5 out of 5 stars

ASD assessment with Dr Khan

Dr Khan was kind understanding non judgemental and really listened.
She put me at ease and explained everything in an easy to understand way.
I left the appointment with answers and a way forward.
I would be very happy to recommend her and psychiatry uk

16 August 2026
Unprompted review
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Reply from Psychiatry UK

We're so pleased to hear you had such a positive experience with Dr Khan. It's wonderful that she was kind and explained everything clearly. Thank you for your kind words and recommendation.

Rated 5 out of 5 stars

The consultant was very well informed…

The consultant was very well informed on all matters of Autism, I was impressed by the quality of his questions and ongoing reflections on my responses and was very satisfied with his feedback at the end of the meeting and the follow-up he said he would carry out with my GP

16 August 2026
Unprompted review
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Reply from Psychiatry UK

We're so pleased to hear you had such a positive experience with us. It's wonderful that our consultant was so well-informed and provided valuable feedback. Thank you for sharing your kind words.

Rated 5 out of 5 stars

Great service & staff

From the start of being on the waiting list until the assessment was only a matter of months, I was dealt with diagnosed & put on titration all in 1 video call, the service was great and the lady who was assessing me was fantastic at a certain point she told me to have a break what was good as I was getting restless and I was already anxious about the assessment but it was nothing to worry about. Thank you 🙏

6 August 2026
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Reply from Psychiatry UK

We're so pleased to hear that your experience from the waiting list to assessment and titration was positive. It's wonderful that our assessor made you feel comfortable and understood. Thank you for sharing your kind words.

Rated 3 out of 5 stars

Overall okay?

I chose an assessor and got another one doing the assessment who is not the one I chose, this was only announced to me on the day of the assessment which I found unsettling. The second assessor looked irritated and was in a hurry to log off. Simon was lovely and talked to me and my partner after she logged off which was very nice of him. He was kind and empathetic.
I also found it weird that I was told I will not get the assessment until November but when I talked about it to my Gp and was thinking of moving to another service I was suddenly offered an appointment.
My advice if you will go through with them, have your answers prepared in advance because when you get asked these questions on the spot, you will not have an accurate answer that describes your experience and you will not be given time to think about the accurate answer that describes your struggles and feelings.
For adults awaiting the assessment my advice is try to book the appointment on days where you feel okay so you can have a clear mind when you are having the assessment. Also make sure which assessor you are getting, if you do not want two assessors to assess you I think you should be able to do so, but ask in advance specially if you have difficulty expressing yourself on the spot out of fear of being rejected or being viewed difficult.

10 August 2026
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Reply from Psychiatry UK

Thank you for taking the time to share your experience. We are pleased to hear that Simon provided kind, empathetic support.
We are sorry to hear that aspects of your experience felt unsettling, particularly we note you mention a change of assessor on the day and your concerns regarding communication about appointment availability. We understand how important it is for patients to feel informed, comfortable and able to fully express their experiences during an assessment.
We really appreciate your feedback as it helps us to identify where we can improve the service and the experience we provide for patients. Your comments will be shared with the relevant department for learning and as part of our ongoing efforts to improve patient care and communication.
Thank you again for taking the time to share your thoughts and suggestions.

Rated 5 out of 5 stars
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Reply from Psychiatry UK

Thank you for taking the time to share your positive experience. We are so glad to hear that our doctor was reassuring and supportive. Thank you.

Rated 5 out of 5 stars

Amazing experience and very professional

I saw 2 specialists on 2 separate occasions. The first for ASD and the second for ADHD. Both were absolutely amazing. They gave me room to talk and very kindly directed me back to topic if I went off course. I couldn’t be happier with the professionalism and how comfortable they made me feel. I would highly recommend.

10 August 2026
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Reply from Psychiatry UK

We're so pleased to hear that your experiences with both Clinicians were positive and that you felt comfortable and respected. It's wonderful to know that their professionalism made such a positive impact. Thank you for your recommendation.

Rated 5 out of 5 stars

Overall pretty good

Waiting list was very long. My referral after chasing after a year was apparently never received which was a set back. Once seen James was great at the assessment and Rebecca was always very responsive with titration.

7 August 2026
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Reply from Psychiatry UK

Thank you for your feedback and we are sorry to hear about the delay with your referral. We are always working to improve our services, and your feedback is important to help us to do so .We are glad that the assessment and titration process was positive, and thank you for your kind words for James and Rebecca.

Rated 5 out of 5 stars

The appointment time and choice of…

The appointment time and choice of doctors was good.

7 August 2026
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Reply from Psychiatry UK

We appreciate your positive feedback and are pleased to hear that you were satisfied with your appointment availability and the choice of doctors. Thank you for sharing your experience.

Rated 5 out of 5 stars

Psychiatric assessment.

The appointment was well structured. The doctor struck the right balance of putting me at ease whilst maintaining a professionally neutral yet attentive tone.

7 August 2026
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Reply from Psychiatry UK

We're delighted to hear that your appointment was well-structured and that our doctor's approach made you feel at ease. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Very punctual and my Dr was super nice

Very punctual and my Dr was super nice. I felt very much at ease chatting with him.

10 August 2026
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Reply from Psychiatry UK

We're so pleased to hear that you found your doctor to be supportive and that you felt at ease during your appointment. Thank you for your kind words and for taking the time to leave a review.

Rated 5 out of 5 stars

Review for Dr Farah Naz &Psychiatry-UK

I was recently assessed by Dr Farah Naz and cannot recommend her highly enough.

From the start, Dr Naz put me at ease. She was polite, friendly, and incredibly knowledgeable. She took the time to explain everything in full; from the diagnostic process to what my diagnosis meant for me, and what I could expect next. She clearly outlined the treatment pathway, including medication options and waiting times, so I left the appointment feeling informed and supported, not overwhelmed.

What stood out most was how comfortable she made me feel. I never felt rushed or judged. She listened carefully, asked thoughtful questions, and approached the assessment with an open mind. It made a significant difference to my experience.

As for Psychiatry-UK as a company, I have been genuinely impressed. The turnaround for my assessment was far quicker than I expected, and I was kept informed and updated at every stage. Communication was clear, the process was straightforward, and I always knew what was happening next.

I am grateful for the care I received and would highly recommend Dr Naz and Psychiatry-UK to anyone seeking an ADHD assessment.

7 August 2026
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Reply from Psychiatry UK

We are so pleased to hear about your positive experience with your recent assessment. It's wonderful to hear that Dr Naz made you feel at ease and ensured you felt informed and supported throughout the process. We're also glad that our service met your expectations in terms of turnaround time and communication. Thank you for your kind words and recommendation. It means a lot to us to read about your experience.

Rated 3 out of 5 stars

My psychiatrist Dr Ben was amazing

My psychiatrist Dr Ben was amazing. Also my perscriber David
However. Having to wait a whole year from diagnosis to starting my titration was really hard. Ive struggled my whole life. Relentlessly trying medication and different antidepressants. I can't believe how life changing this medication is.

10 August 2026
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Reply from Psychiatry UK

Thank you for taking the time to leave a review. We're pleased to hear that Dr Ben and David provided such positive support and that you have found your medication to be so life changing after many years of difficulties and trying different treatments.
We are however very sorry to hear how challenging the wait between diagnosis and starting titration was. We understand how frustrating and difficult it can be to wait for treatment, particularly when you have been struggling with symptoms for such a long time.
We are working hard to address waiting times across our services and improve access to care for all patients. Thank you again for sharing your experience and feedback, and we wish you all the very best going forward.

Rated 5 out of 5 stars

Really straightforward process

Really straightforward process, really helpful . The website keeps you updated so you are kept informed every step of the way

7 August 2026
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Reply from Psychiatry UK

We're so pleased to hear you found the process straightforward and helpful. It's great that our website kept you informed. Thank you for your kind feedback.

Rated 5 out of 5 stars

Prompt response times

Prompt response times
Compassionate and considered exchanges with my prescriber.

7 August 2026
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Reply from Psychiatry UK

We're delighted to hear about your positive experience with our prescriber and our response times. Thank you for sharing your kind feedback with us.

Rated 5 out of 5 stars

Excellent assessment and personalised titration

I’ve had a really positive experience with Psychiatry-UK. The assessment process was excellent — the assessors were empathetic, insightful, helpful and balanced.

The titration process was equally good. My titration nurse was extremely knowledgeable and responsive, including responding outside typical working hours. I felt able to progress at my own pace, with the process tailored to me, and they consistently checked that I was comfortable before moving forward or making decisions.

The main downside was the long wait for assessment and then for titration after diagnosis. However, this is clearly due to the very high demand and waiting lists rather than the quality of the service itself.

Overall, I’ve felt listened to, supported and genuinely involved in the process, and I would definitely recommend Psychiatry-UK.

7 August 2026
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Reply from Psychiatry UK

We're so pleased to hear about your positive experience with both our assessment and titration processes. It's wonderful that you felt listened to and that our team was responsive. We appreciate your understanding regarding the wait times Thank you for recommending us and for taking the time to share your experience.

Rated 5 out of 5 stars

His level of expertise was,very…

His level of expertise was,very impressive,and he,answered alot un answeres,questions for me,about,ADHD,which as made understand more about ADHD

9 August 2026
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Reply from Psychiatry UK

We're so pleased to hear that our team were able to answer your questions and deepen your understanding of ADHD. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

My prescriber

My prescriber, Jan, was very helpful and kind from beginning to end. Responses on the patient portal are fast, often within 1-2 days. They ensure you are informed about the titration process, and that you are happy with your medication. Any worries are immediately addressed. Great experience!

15 August 2026
Unprompted review
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Reply from Psychiatry UK

We're so pleased to hear about your positive experience and that your Jan was helpful and kind. It's wonderful that our team provided fast responses and addressed your worries. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Very helpful

Very helpful, thorough and attentive.
The issue I had was dealt with swiftly and effectively.
Many thanks.

6 August 2026
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Reply from Psychiatry UK

We're so pleased to hear that you found our team helpful and attentive. It's wonderful to know that your issue was resolved swiftly and too. Thank you for your kind words.

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