Psicon Reviews 

594
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 403 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff and clinicians for being exceptionally kind, patient, and professional during the entire evaluation process. Many families appreciate receiving helpful guidance, a supportive environment, and much faster appointments compared to traditional alternatives. However, some customers also noted frustrating difficulties with communication and slow responses when attempting to resolve queries. A few reviewers additionally felt that certain video assessments were too brief, leaving them dissatisfied with the depth of the outcome. Others experienced occasional delays regarding ongoing support and prescription management after their initial diagnosis.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently polite,... See more

Service

Reviewers mention positive feedback about service, highlighting fast waiting times and efficient assessments... See more

Customer service

Reviewers highlight positive aspects of customer service, describing staff as friendly, supportive, and... See more

User experience

Clients share positive opinions on user experience, highlighting friendly staff, smooth processes, and clear... See more

Response time

Customers consistently note ambiguous experiences with response time. While many reviewers praise quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son was on the NHS waiting list for over 7 years! Pushed back by covid at first then pushed back again as they said there waiting list was two to three years behind because of all the appointments... See more

Company replied

Rated 5 out of 5 stars

Being diagnosed with ADHD as an adult is life changing. Your behaviours that you have had since a child all makes sense and everything just clicks into place, Psicon offers fantastic support w... See more

Company replied

Rated 5 out of 5 stars

We was referred to psicon via right to choose nhs, we was contact quickly with forms to complete, once accepted we was given an assessment appointment. We have completed our assessment with rakel toda... See more

Company replied

Rated 5 out of 5 stars

Despite being told originally, of the potential waiting list, we didn't have to wait too long at all! Process was well explained and relatively straight forward. Final diagnosis was within a four... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

Our specialist team are by your side, offering the highest quality diagnostic assessments, treatment and support for Autism, ADHD and Mental Wellbeing. Everyone’s mind is unique. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

594 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(594)

367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Psicon is an amazing team

Psicon is amazing,the waiting time isn't that long. They are very helpful,and caring. They also offered help as you wait for an appointment.

27 February 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Amazing service and extremely supportive staff

We found Psicon to be extremely helpful and supportive, I would thoroughly recommend them.

1 May 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words, recommendation and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team

Rated 5 out of 5 stars

Straightforward and people focused

Not only did our son’s assessment happen much faster than we were expecting, but the process and the video call itself were all superb. Rakel was particularly great on the call - treating our son like an equal and ensuring he (and we) felt comfortable at all times - encouraging him to take movement breaks when needed. It was a straight forward and eye opening process and couldn’t recommend them more highly

29 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Rakel. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Highly recommend lovely staff clean and…

Highly recommend lovely staff clean and tidy building very friendly make you feel so comfortable and much quicker then nhs waiting lists

26 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Psicon from the moment that I chose them through the right to choose service until my sons official diagnosis I have been updated on my son‘s journey at every point. They’re easy to contact. Easy to speak to and the appointment came around very quickly. They are thorough, quick to gather evidence from parents and the school to help them understand my child.

The clinician we saw was lovely. She was kind, caring and she genuinely wanted to help my son. It made all the difference. I could take my time with explaining his difficulties and didn’t feel rushed. I didn’t feel like just another number, I felt like we were really respected and listened to. I’ve recommended the service to all of my friends with SEN!

26 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for taking the time to share such a detailed review of your experience. We’ll make sure your feedback is shared with all our staff, as it truly means a lot to our teams to know their efforts are making a positive impact. We greatly appreciate your time and input.
Kind regards

Client Relations and Experience Team

Rated 5 out of 5 stars

ADHD assessment

Our appointment for our sons ADHD assessment came through much quicker than anticipated through right to choose and were given a Teams appointment which was great as we were not in the area. Rakel immediately put us all at ease and made our 7 year son feel so comfortable to be himself and answer her questions. We had a diagnosis confirmed there and then and next steps explained clearly.
Thankyou so much for such a positive experience- couldn't have asked for more.

29 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Rakel. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

ADHD and Autism diagnosis

I have had both an ADHD and Autism diagnosis through Psicon and the service has been great. Everyone I have had contact with has been lovely and patient with me and it’s overall been a great experience.

25 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Only positive things to say

From the moment we arrived, we were made to feel incredibly welcome and at ease. The staff were so friendly and kind, which instantly helped us relax. From the second we walked through the door, we were greeted with genuine warmth and care.

The waiting area was also beautifully done it felt comfortable and homely, which made the whole experience even more reassuring.
The staff made my little girl so at ease and comfortable, very knowledgeable i gave found Psicon very responsive to any questions we have, I honestly can not fault the exceptional experience we have and are receiving from Psicon
I would definitely recommend them.

Thank you again for creating such a positive and supportive environment.

22 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback. It’s wonderful to know you’re satisfied with the experience. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

The wait time for my son to been seen…

The wait time for my son to been seen for a diagnosis was not long at all. The staff the company very empathetic and very very understanding and considerate. Thankyou so much Bessie for your support in listening very carefully to all of my child's concerns and issues he is facing.

22 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Bessie. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

They were helpful understanding and…

They were helpful understanding and patient. Made us feel at ease and my child was able to be herself during the assessment.

21 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind feedback.
We are really pleased to hear the process felt supportive throughout. Your review is important to us.
Kind regards
Client Relations and Experience team

Rated 4 out of 5 stars

Good customer service

I was unhappy with the assessment process but after escalating my complaint they did refund

22 March 2026
Unprompted review
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Reply from Psicon

Thank you for bringing this to our attention.

Having spoken with the team, we can confirm that your complaint has been escalated and is currently under review. We recognise how important this matter is and apologise that our initial complaint response was sent later than advised, as well as for the frustration this has caused.

We will provide you with the outcome as soon as possible, and no later than the end of this week.

Thank you for your patience while we complete our review.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, they emailed me and kept me updated with the process and what was going on while we was waiting for the referral for my daughter. Once we got our appointment the lady we spoke to was very nice and made me and my daughter feel very at ease and explained everything. She involved my daughter in conversation as much as she could do.

20 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words and recommendation. We're so pleased the team could support you and your daughter through your journey. Your safety and well-being are always our top priorities, and it means a lot to know you felt genuinely cared for.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

5 months from referral to diagnosis

5 months from referral to diagnosis. That's great considering what NHS times are atm...lovely man doing the assessment and great service throughout

12 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

i did a assessment with rakel mornike…

i did a assessment with rakel mornike straight away made me feel really comfortable which really helped me as i was worrying about it but honestly not one bad thing to say lovely woman to speak to so bubbly and kind thankyou so much.

22 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Rakel. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Great consultation

Great consultation. Felt at ease. Kind and compassionate clinician. Results at the end of of the session. Highly recommend

8 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you for your kind words, recommendation and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team

Rated 5 out of 5 stars

Great service

Great service! Friendly, knowledgeable and helpful.

10 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

A great service from start to finish…

A great service from start to finish they smashed the expected review time by months, I'm really happy we chose psicon through the right to choose scheme.

8 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind feedback.
We are really pleased to hear the service you received met your expectations. Your feedback is important to us.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Kind, considerate and clear

Psicon were extremely helpful, clear, considerate in all their communications with us. The clinician who did our son's ADHD assessment was excellent. She was really kind and made the experience really positive. There was a fair wait unfortunately as we got referred through the NHS but they kept us updated while we waited.

15 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Excellent service, would definitely recommend.

My daughter was referred under the NHS right to choose scheme.
From sending the questionnaires back to assessment was only 6 months, compared to the 6 years it would’ve taken to access the service locally.
We were contacted twice following submitting the questionnaires, once to confirm that she had been accepted for assessment and the second to let us know after about 6 weeks that we hadn’t been forgotten and that as soon as we were at the top of the list that we would be contacted, and we were.
The Assessor, Abi, was so lovely. Warm and approachable. She was very thorough in explaining the process in a way my daughter could understand and ensuring that she understood it wasn’t a “test” and there were no right or wrong answers. There were a lot of questions, but it didn’t feel like a rapid fire situation, plenty of time was given to give a response.
We were given a diagnosis there and then at the end of the assessment and I was given to opportunity to ask any questions that I had at the time. I was given a timescale for the report and advised what the next steps would be in terms of a discussion regarding whether medication may be beneficial.

14 April 2026
Unprompted review
Psicon logo

Reply from Psicon

Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Abi. If you ever need any further support or have questions, please don’t hesitate to contact us.

Kind regards
Client Relations and Experience team

Rated 5 out of 5 stars

Great company

Great company. On top of the game. Everything from start to finish was geared up to make the experience as simple and stress free as possible. Would definitely recommend Psicon.

9 February 2026
Unprompted review
Psicon logo

Reply from Psicon

Thankyou for your kind feedback.
We are really pleased to hear that our service met your expectations. Your feedback is important to us.
Kind regards
Client Relations and Experience team

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