My son was on the NHS waiting list for over 7 years! Pushed back by covid at first then pushed back again as they said there waiting list was two to three years behind because of all the appointments... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Being diagnosed with ADHD as an adult is life changing. Your behaviours that you have had since a child all makes sense and everything just clicks into place, Psicon offers fantastic support w... See more
Company replied
We was referred to psicon via right to choose nhs, we was contact quickly with forms to complete, once accepted we was given an assessment appointment. We have completed our assessment with rakel toda... See more
Company replied
Despite being told originally, of the potential waiting list, we didn't have to wait too long at all! Process was well explained and relatively straight forward. Final diagnosis was within a four... See more
Company replied
Company details
Written by the company
Our specialist team are by your side, offering the highest quality diagnostic assessments, treatment and support for Autism, ADHD and Mental Wellbeing. Everyone’s mind is unique. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive.
Contact info
15-17 New Dover Road, CT1 3AS, Canterbury, United Kingdom
- 03308 383 105
- enquiries@psicon.co.uk
- www.psicon.co.uk
4.5
Excellent
595 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great company
Great company. On top of the game. Everything from start to finish was geared up to make the experience as simple and stress free as possible. Would definitely recommend Psicon.
9 February 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback.
We are really pleased to hear that our service met your expectations. Your feedback is important to us.
Kind regards
Client Relations and Experience team
Great service
Great service, waiting list wasn't long at all like I was expecting. Over all very good.
11 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Very quick service
Very quick service, friendly and professional, would highly recommend
12 April 2026
Unprompted review
Reply from Psicon
Thank you for your kind words, recommendation and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team
Great communication
Great communication, fast responses and when an IT issue happened my end, i was reassured and a new date given very quickly, the lady on the phone was very kind and was more concerned that i had , had a stressfull time, couldnt fault them
10 March 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team
Very odd experience
Very odd experience, appointment was carried out online, do not recommend.
Felt like a script was being read to me, most questions could have been answered if a more detailed questionnaire was sent out .
Felt like history and attached documents hadn’t even been looked at and taken into consideration. Lacked an holistic approach to understanding ADHD in girls
NHS diagnosis much more professional and carried out with more information and deeper dive into child behaviour and health. Previous assessment for ASD and diagnosis given.
14 April 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share your experience. We’re really sorry to hear that the appointment felt impersonal and didn’t meet your expectations. We would really value the opportunity to investigate this further.
Please do reach out to us directly by emailing feedback@psicon.co.uk with further information and we’ll make sure someone from our team contacts you as soon as possible.
Kind regards
Client Relations & Experience Team
Amazing support with both…
Amazing support with both depression/anxiety and ADHD from this company.
Every single person I have spoken to, from reception, to psychiatrists, have been absolutely stellar. Could not ask for better support.
15 April 2026
Unprompted review
Reply from Psicon
Thank you for your kind words. We're so pleased to hear that our teams could support you through your journey. Your safety and well-being are always our top priorities, and it means a lot to know you felt genuinely cared for.
Kind regards
Client Relations and Experience team
Excellent Service
Honest, efficient and reliable service.
Wonderful Michael Ogundele.
11 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Michael. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Long waits at each stage of the process…
Long waits at each stage of the process making assessment last up to a year after starting.
Poor choice of sites for physical visits for assessment
15 March 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
We understand how frustrating long waiting times can be, and we are always reviewing our processes to reduce delays and improve the overall waiting times for what is within our control.
We would welcome the opportunity to discuss your experience further and see how we can support you moving forward. Please feel free to contact us directly on feedback@psicon.co.uk.
Kind regards
Client Relations and Experience Team
Highly recommended professional service.
Very helpful very understanding very knowledgeable. Every problem or concern you may have is answered explained and sorted out, exactly when they say they will do it.
The fact they are open/available 7 days a week also is brilliant should you need to contact someone.
Prescriptions are sent to the pharmacy exactly on time and without any mistakes or problems.
Highly recommended professional service. (Adult ADHD/AUTISM)
13 April 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback.
We are really pleased to hear that our service has met your expectations. Please do reach out if you require any further support as we are happy to help. Your feedback is important to us.
Kind regards
Client Relations and Experience team
Dr Chloe
Dr Chloe is very compassionate and understanding for the person's individual needs. She never rushes things and always listens. She is a huge credit to her profession and we would be lost without her.
She always answers any questions you have and explains things very clearly in a way a non professional can understand .
She is very knowledgeable and seems very passionate about what she does. I truly could not ask for more . Thankyou so much.
14 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Dr Chloe. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Brilliant
The process was very smooth and communication was great. The actual assessment was on teams and the assessor was lovely.
27 March 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Found the service very friendly and…
Found the service very friendly and efficient
14 March 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback.
We are really pleased to hear that the service met your expectations. Your feedback is important to us.
Kind regards
Client Relations and Experience team
Fantastic experience
Fantastic experience, we started our journey expecting waiting list around 1 year or more time to get my boy results. Surprisingly everything was so smooth and quick, from November to February. PSICON provides clear information, respecting times, staff is lovely and competent. Thanks for your brilliant work.
2 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Fantastic,caring and professional
They were absolutely fantastic with us and made the whole process so easy giving us support and information the whole way through.I would highly recommend them!!
23 March 2026
Unprompted review
Reply from Psicon
Thank you for your kind words, recommendation and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team
Psicon
11 months start to finish, the people during the ados assessment made my child very comfortable and plenty to do whilst we waited a short time, paediatrician for the development history and adhd assessment was also very good with my son. He was diagnosed with autism and adhd after the 4 hour video call
16 March 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you and your son. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Excellent service from beginning to end…
Excellent service from beginning to end quick and efficient made me and my child feel very at ease. Explained the diagnosis it depth and was very helpful with more information.
5 February 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team
Highly recommended!
Highly recommended!
Very friendly and professional staff. They were so great with our 6 old boy, going through Right-to-choose ASD and ADHD assessments. Their premises in Basingstoke are so lovely, feeling welcoming and very clean. We are so happy that we chose Psicon.
2 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your kind words! We're delighted to hear that you and your son had a positive experience with our team. Supporting families is incredibly important to us, so it means a lot to know you felt welcomed, comfortable, and well cared for at our Basingstoke clinic.
Thank you again for choosing Psicon.
Kind regards
Client Relations and Experience team
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Good communication, good timelines, always very helpful! Our trip to Basingstoke was brilliant, it took us 3 hours to get there, but we were met with friendly faces, coffee machines and clean facilities. Our zoom call for the diagnosis was brilliant too, such wonderful stuff! Would recommend to anyone going through this process. They made my daughter feel at ease and safe!
26 March 2026
Unprompted review
Reply from Psicon
Providing a high-quality, supportive service is really important to us, so your feedback means a great deal.
Kind regards
Client Relations and Experience Team
Amazing experience
Amazing experience. Process to achieve diagnosis was whilst a daunting experience, the support I had was amazing and patient. I would highly recommend psicon for those looking for a truly caring company. My personal assessor was so very calm and I felt I could open up to her.
25 March 2026
Unprompted review
Reply from Psicon
Thank you for your kind feedback. We’re delighted to hear you felt supported throughout the assessment. We really appreciate you sharing your experience and for your recommendation.
Kind regards
Client Relations and Experience team
Excellent service
The whole process was much qicker than i expected, all staff i spoke to were helpful and kind. The doctor that did my final video appointment was nice, patient and put me at ease as i was very nervous, overall a great service and i am very greatful.
26 March 2026
Unprompted review
Reply from Psicon
We’re so glad we could support you. Thank you for trusting us and for sharing your experience.
Kind regards
Client Relations and Experience Team
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